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Marvil funeral home

1110 Main St, Darby, Pennsylvania, United States, 19023-1214

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Marvil funeral home Reviews (%countItem)

I had commented on Marvel's website when a friend of mine had passed away approximately 5 years or so ago. At that time, I had no idea that my comments would be made public on *** and I found this out when I *** my name. I've been very concerned about this since I've reached out to Marvel funeral home several times. They claim that the information has been removed from their site but it is still showing on *** and there is no way I can remove it myself. As soon as I *** my name, the only information coming up now is on Marvel funeral home with the information showing visibly within the link about my comments on ***. I have told the personnel at Marvel that I have commented on several different funeral homes websites about different people that have passed away and this has never happened to me. I believe they are in violation of your privacy when they post this information publicly on ***. Also, when I contacted other websites that my information was appearing, they immediately removed it. I had tried to go through *** removal tools but I'm getting an error that the business has to be the one to do this.

Marvil funeral home Response • Jan 16, 2020

Good Morning ***,My name is Jennifer M, vice president and licensed funeral director/supervisor of Marvil Funeral Home, Ltd.Upon the 1st phone call and email from ***, her very nice comment that she placed 5 years ago, was removed completely from our website and the guestbook of the deceased.Upon the 2nd phone call and emails from her a call was made to the company who our website www.marvilfuneralhome.com is run. I was advised to tell in previous instances it does take *** some time to refresh so that it would no longer appear in a *** search. They advised me to tell her this was now a *** issue and she would have to call them, because the comment was completely removed from our site.I did notify her and tell her that she would have to ask *** to remove. She responded that she was notifying the Revdex.com.As I just opened your letter received in the mail (FYI no emails were received or I would have responded sooner), I *** her name once again, and the comment now no longer exists. So hopefully this issue is now resolved and she is happy.Please let me know if you need anything further from me to resolve this issue.Sincerely, Jennifer M

Customer Response • Jan 16, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

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Address: 1110 Main St, Darby, Pennsylvania, United States, 19023-1214

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