Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am rejecting the offer.The baseboards that run behind the desk and the couch have to be replaced. Who is going to pay for that?I will hire a contractor and pay him to replace the baseboards. In return for this expense, I ask that R.P. Waltz to wave the $190.00 fee. I have removed many baseboard in older houses, and done it without making a mess like the one that was left in the condo. The boards are destroyed - they have to be replaced.
Regards,
[redacted]
The Service Adviser states that the customer did not mention anything about the engine other than the oil consumption test. The customer's repair order confirms what the service adviser is stating. Her second complaint when she dropped the vehicle off was about the drives rear window. She refused to pay diagnostic fees for this issue and stated we fixed the window three years ago on a recall therefore it was our problem. The service adviser stated that she wasn't willing to spend any money what so ever and that if she stated that the tail pipe was smoking or had other issues he would of definitely ask for diagnostic time to check over the vehicle other than the oil consumption test. To review the only other time the customer was at Kings Toyota was in August 2014 for a window recall. This customer is not entitled to any compensation. We ask that her Camry be removed from Kings Toyota property or we will need to start collecting storage fees. The Service Manager has spend many hours trying to assist this customer.Kings Toyota would be willing to assist the customer with a more that fair trade in of her vehicle or repair her vehicle at her expense.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am rejecting the offer.The baseboards that run behind the desk and the couch have to be replaced. Who is going to pay for that?I will hire a contractor and pay him to replace the baseboards. In return for this expense, I ask that R.P. Waltz to wave the $190.00 fee. I have removed many baseboard in older houses, and done it without making a mess like the one that was left in the condo. The boards are destroyed - they have to be replaced.
Regards,
[redacted]
The Service Adviser states that the customer did not mention anything about the engine other than the oil consumption test. The customer's repair order confirms what the service adviser is stating. Her second complaint when she dropped the vehicle off was about the drives rear window. She refused to pay diagnostic fees for this issue and stated we fixed the window three years ago on a recall therefore it was our problem. The service adviser stated that she wasn't willing to spend any money what so ever and that if she stated that the tail pipe was smoking or had other issues he would of definitely ask for diagnostic time to check over the vehicle other than the oil consumption test. To review the only other time the customer was at Kings Toyota was in August 2014 for a window recall. This customer is not entitled to any compensation. We ask that her Camry be removed from Kings Toyota property or we will need to start collecting storage fees. The Service Manager has spend many hours trying to assist this customer.Kings Toyota would be willing to assist the customer with a more that fair trade in of her vehicle or repair her vehicle at her expense.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]