Marv's Plumbing & Heating, Inc.

June 2, 2014 
Revdex.com 
8020 S. County Rd. 5, Ste 100 
Fort Collins, CO 80528 
Re: ID [redacted] 
Our mechanic had to access the crawl space through a window well under a deck that had a board covering...

the hole with a brick on top. We accessed the crawl space and repaired a frozen and broke line. At this time we left and put the board and the brick back as we found it. When our mechanic went under the crawl space there was a live cat down there already and a dead one. We did not let the the live cat or the dead cat in so they must have been getting in somewhere before we got there. There must be another way in to the crawl space. Either way we did not leave the residence different then we found it. My service manager mentioned she should seal any holes in the crawl space from the inside to make sure there isn't any access. 
We repaired a leak that was caused by freezing and breaking so that alone tells me there has to be some cold air getting in some where. 
We sympathize with their problem but we did not cause it by using their access that they have set up. 
Sincerely, 
[redacted] President

After almost two months of trying to get a part replacement I have made an appointment with another plumber. They treat their customers poorly! We used Marv's for a home sale inspection, they were on the list and since we are new the area it seemed using their services would be fine. Also our realtor said she like working with them ( What a Hack). They did the inspection and it was determined that I would pay for some work and the seller would pay as well. They came in and did the work except for one part, it was on back order. We closed and then we moved in, one month later I called Marv's to find out if the part had arrived for replacement. The receptionist said that part was in and we made an appointment. I got time off form work and arrived home to then wait... The plumber was late and I was about to call when my cell rang, it was the plumber from Marv"s who said, " they were sent the wrong part". Ok so we rescheduled. Two weeks later, I called and they new receptionist was unprepared to help me in any way. She then had to call the plumber Chris who then had to explain to her the situation. What a mess! We made an appointment for a week an half out, for the install of the part. I then called the day before to make sure the appointment was still on. I was told, yes it is. Then on the day of the install appointment I was called and told the part was not shipped to the right customer!!!!! are you kidding! I was told that they would have to reorder it form the vender and it might be in tomorrow and the appointment will have to be rescheduled to next week. I told the person on the phone that I had already taken the later part of the day off from work! I have to work as well. I was then told by the guy on the phone, who by the way know nothing, was unhelpful, had no service skills and very willing to blame this on the vender, and not take any responsibility to their bad customer service, he said well we have to see what the vender can do and this part is not located in the local box stores. . I basically said, it gets fixed tomorrow or I get a refund. I am not sure he understood that. I may be fighting with these guys for a refund, they seemed to be the type to not do that ... I would not use their services for anything, they are not very professional and cant handle situations like mine in a professional manner. They do not call you and cant keep track of incoming stock orders. there are other plumbers in town I suggest use them first.