Case ID # *** To whom it may concern, enclosed you will find an invoice copy for the customerI, in good faith, explain the repairs to her Pontiac Grand Prix with 171,miles before she agreed to make repairsI clearly explained that she also may need other repairs but she
replied that she wanted to make the repairs that she could afford and needed to travel for the Thanksgiving holidayWe worked diligently to make her car travel ready and she made her tripIt was explained clearly that also the repairs were made she knew that the car needed a new rack and PinionI 100% stand behind my repairs, however the leaks are not as a result from my workWhen she returns with concerns I thought we explained that the leaks were not related to the repairs that we made in my shopI explained that her car was old and she will have some minor fluid leaks from the rack and Pinion that still needs replacedI felt as though she understood the information because she returned and had two tires repairedI feel as though this is more of a case of buyers remorse than anythingI am very surprised at the complaint because she never expressed this to usEnclosed is an invoice copy that we will stand behind any work that we have done Thank you Tracy H*** Owner Marwood tire and service center From Brother iPrint&Scan
Case ID # *** To whom it may concern, enclosed you will find an invoice copy for the customerI, in good faith, explain the repairs to her Pontiac Grand Prix with 171,miles before she agreed to make repairsI clearly explained that she also may need other repairs but she
replied that she wanted to make the repairs that she could afford and needed to travel for the Thanksgiving holidayWe worked diligently to make her car travel ready and she made her tripIt was explained clearly that also the repairs were made she knew that the car needed a new rack and PinionI 100% stand behind my repairs, however the leaks are not as a result from my workWhen she returns with concerns I thought we explained that the leaks were not related to the repairs that we made in my shopI explained that her car was old and she will have some minor fluid leaks from the rack and Pinion that still needs replacedI felt as though she understood the information because she returned and had two tires repairedI feel as though this is more of a case of buyers remorse than anythingI am very surprised at the complaint because she never expressed this to usEnclosed is an invoice copy that we will stand behind any work that we have done Thank you Tracy H*** Owner Marwood tire and service center From Brother iPrint&Scan