Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please accept our apologies for
the customer’s negative experience at our studio in Avon, OH. Portrait Innovations strives to provide excellent
customer service and the highest quality portraits to each and every
customer. We value all feedback and
appreciate this opportunity...
to address any concerns.Although our studios are often
busy, Portrait Innovations’ goal is to service all customers in a timely manner
and minimize wait times as much as possible. Due to the nature of our business, situations can arise that require
extra time or attention (such as calming a crying child), that have the
potential to cause delays. However, all
of our processes and procedures are designed with this in mind, and our
employees are trained to deal with delays efficiently, effectively, and without
compromising customer service. In
situations where delays are unavoidable, we endeavor to keep customers informed
and update them if the expected wait time changes. Anytime the Portrait Innovations Corporate
Customer Service Department receives a report of excessive or poorly managed
wait times, it is taken very seriously. We understand that prompt service is one of the main reasons people
choose Portrait Innovations and is key to an enjoyable customer
experience. To this end, we will follow
up with the Studio and Regional Manager immediately to make sure that this
problem is properly and completely resolved.We were especially concerned to
hear the customer’s report of inappropriate behavior by our employees. Portrait Innovations Human Resources,
Training, and Management teams go to great lengths to make sure we only hire
the best, most qualified candidates, and thoroughly train them to be excellent
photographers and service people. It is
never acceptable for any employee to be impolite or unprofessional in any way,
and their primary responsibility is to provide excellent service to all
customers. Please be assured that we are
responding to this situation and will resolve any personnel problems
decisively.In consideration of the customer’s
experience, we would like to issue a one-time use Gift Certificate for the
amount of $25.00 that can be redeemed at any one of our Portrait Innovations
studio locations and does not expire. If the customer would like to receive
that, please instruct them to contact our Customer Service Department directly
at 704-499-9359. Portrait Innovations Gift Certificates arrive via email within
2-3 business days of acceptance.In conclusion, please accept our apologies for the customer’s
negative experience, and we sincerely hope that they will return to Portrait
Innovations again in the future. Thank
you for providing feedback and the opportunity to further improve our business.
We apologize for any inconvenience the customer has occurred due to her not receiving her items with the package that she purchased. As of today 12/14/2017 we have spoke to the customer and advised the customer that her CD with her one image would be ready for pick-up at her local studio after 3. In...
conjunction to the CD we have also emailed the customer her image in high resolution, as well as the copyright release to this one image as well. We will make sure all parties involved in regards to the complaint are addressed, to make sure all products are received at the time of a customers session.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please accept our apologies for
the customer’s negative experience at our studio in Avon, OH. Portrait Innovations strives to provide excellent
customer service and the highest quality portraits to each and every
customer. We value all feedback and
appreciate this opportunity...
to address any concerns.Although our studios are often
busy, Portrait Innovations’ goal is to service all customers in a timely manner
and minimize wait times as much as possible. Due to the nature of our business, situations can arise that require
extra time or attention (such as calming a crying child), that have the
potential to cause delays. However, all
of our processes and procedures are designed with this in mind, and our
employees are trained to deal with delays efficiently, effectively, and without
compromising customer service. In
situations where delays are unavoidable, we endeavor to keep customers informed
and update them if the expected wait time changes. Anytime the Portrait Innovations Corporate
Customer Service Department receives a report of excessive or poorly managed
wait times, it is taken very seriously. We understand that prompt service is one of the main reasons people
choose Portrait Innovations and is key to an enjoyable customer
experience. To this end, we will follow
up with the Studio and Regional Manager immediately to make sure that this
problem is properly and completely resolved.We were especially concerned to
hear the customer’s report of inappropriate behavior by our employees. Portrait Innovations Human Resources,
Training, and Management teams go to great lengths to make sure we only hire
the best, most qualified candidates, and thoroughly train them to be excellent
photographers and service people. It is
never acceptable for any employee to be impolite or unprofessional in any way,
and their primary responsibility is to provide excellent service to all
customers. Please be assured that we are
responding to this situation and will resolve any personnel problems
decisively.In consideration of the customer’s
experience, we would like to issue a one-time use Gift Certificate for the
amount of $25.00 that can be redeemed at any one of our Portrait Innovations
studio locations and does not expire. If the customer would like to receive
that, please instruct them to contact our Customer Service Department directly
at 704-499-9359. Portrait Innovations Gift Certificates arrive via email within
2-3 business days of acceptance.In conclusion, please accept our apologies for the customer’s
negative experience, and we sincerely hope that they will return to Portrait
Innovations again in the future. Thank
you for providing feedback and the opportunity to further improve our business.
We apologize for any inconvenience the customer has occurred due to her not receiving her items with the package that she purchased. As of today 12/14/2017 we have spoke to the customer and advised the customer that her CD with her one image would be ready for pick-up at her local studio after 3. In...
conjunction to the CD we have also emailed the customer her image in high resolution, as well as the copyright release to this one image as well. We will make sure all parties involved in regards to the complaint are addressed, to make sure all products are received at the time of a customers session.