Contacted McCardel about a softener system for our raw well waterDistrict rep came to our home one day later, and spent quite some time analyzing our water and plumbing, then discussing the various optionsNo hard-sell at all, and no attempts to upsell equiptwe didn't needQuite a difference from some other contractors we interviewed The equipment was installed in one day, and the installation was professional all the wayShortly after, a minor problem cropped up and I requested a service call under warrantyTheir technician was miles away, but contacted us immediately and set an appointmentThe problem was fixed in under hours! The tech then noticed that the factory had installed an incorrect part, which affected the efficiency of the unitWe would not have been aware of this if he hadn't pointed it outOnce again, McCardel came throughThe part was ordered, and another tech was dispatched about two weeks laterJust like the first tech, he was courteous and thoroughCompletely tested the system until he was satisfied all was in orderThat's real service One year later, and our softener is working flawlesslyGood equipment is of little value if the dealer doesn't stand behind itMcCardel truly takes care of it's customers
Just wanted to comment that McCardel Culligan is unbelievable when it comes to customer service! I recently needed to replace my GE reverse osmosis faucet and Paul S [redacted] went above and beyond to assist me in installing the different faucet with less hoses He and Culligan were a true Christmas blessing!
Contacted McCardel about a softener system for our raw well waterDistrict rep came to our home one day later, and spent quite some time analyzing our water and plumbing, then discussing the various optionsNo hard-sell at all, and no attempts to upsell equiptwe didn't needQuite a difference from some other contractors we interviewed The equipment was installed in one day, and the installation was professional all the wayShortly after, a minor problem cropped up and I requested a service call under warrantyTheir technician was miles away, but contacted us immediately and set an appointmentThe problem was fixed in under hours! The tech then noticed that the factory had installed an incorrect part, which affected the efficiency of the unitWe would not have been aware of this if he hadn't pointed it outOnce again, McCardel came throughThe part was ordered, and another tech was dispatched about two weeks laterJust like the first tech, he was courteous and thoroughCompletely tested the system until he was satisfied all was in orderThat's real service One year later, and our softener is working flawlesslyGood equipment is of little value if the dealer doesn't stand behind itMcCardel truly takes care of it's customers
Just wanted to comment that McCardel Culligan is unbelievable when it comes to customer service! I recently needed to replace my GE reverse osmosis faucet and Paul S [redacted] went above and beyond to assist me in installing the different faucet with less hoses He and Culligan were a true Christmas blessing!