Mary Davis Photography

The worst customer service I've ever receivedThe owner is dishonest and unprofessional

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Mary Davis Photography regarding complaint ID [redacted] Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Mary Davis Photography  regarding complaint ID...

[redacted].
Regards,
[redacted]

Mary just shot our wedding in April 2018 she is incredible! Her work will make you cry it’s so beautiful! We booked a package with an album and she designed us the most stunning leather album we are so in love with her work! She arrived early and stayed late! Her husband and her are the kindest most joyful humans I’ve ever met!
Book them for your wedding it will be the best choice you make! Mary Davis Photography rocks! Also know as Davis photography LLC!

We already have had three sessions after the wedding with Mary as well and she is so talented it’s such a refreshing feeling knowing these two love what they do and they are great at it!

The real deal!

BEST-PHOTOGRAPHER IN THE RICHMOND AREA!

Book her she will wow you!

Mary is incredible she has been shooting for over a decade she has shot my wedding and the birth of my two kids and so amazing! It’s so sad jealous photographers in the area try to write fake bad reviews on her.

I can tell you 100% she’s the BEST!

You will love your images.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Mary Davis Photography regarding complaint ID...

[redacted].
Regards,
[redacted]

The experience started off great. Mary seemed very engaged and helpful. Once the payment for our pictures was made, things went downhill fast. The agreed upon products and quantities were changed and questioned, the amount charged was different than what was agreed on, last minute schedule changes were proposed, "system issues" were run into that seemed like more excuses honestly, pictures were deleted without being given the chance to review them, and the overall final product was just downright bad. When my wife and I brought our concerns to Mary we received a very nasty message accusing us of making vile and rude comments, being nothing but trouble from the start and even bringing our religious views into the conversation saying we "give Christians a bad name" We remained professional throughout the entire process and have never been handled so rudely or unprofessionally by anyone in the past. DO NOT USE!!!!!!

The worst customer service I've ever received. The owner is dishonest and unprofessional.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Mary Davis Photography regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Mary Davis Photography  regarding complaint...

ID [redacted].
Regards,
[redacted]

Review: The owner lacks in costumer service, lies, sends false documention, and will not refund me for a service that could not be followed through with on their end. I tried 3 different days for my session including a scheduled date that could not work out. I expressed how busy my life is and the last day I gave them after the first two not working out I expressed was the last day I could do it. When I asked for my refund that's when I was informed of their non-refundable policy. They even went out of their way to forward me a fake email with my contract and policy info in it that I could have never received because the fake email was dated for April 13th, 2015. The owner did not receive my email address till June 18th, 2015 and the email account was never created till May 2015. A contract was never signed and is not my fault they didn't send on 6/18 like they were suppose to and after they received most of my money.That email was only sent because they were trying to shut me up and make me believe something that wasn't true. The owner has made several false statements and because of this my 1st child's photos and maternity photos will never happen because they are being difficult and won't refund me so I can do business else where. Only reason they were trusted was because a family member recommended them. I also asked in the beginning if they did payment plans I was told yes I had one more payment left before any session was done but according to them because they did a payment plan means I couldn't afford it and I just want my money back because I need it more than images and to me its very insulting because that's not the case. I will not do business with dishonest people. They still continue to try to offer me other services and packages that cost more than my original. I hope I can prevent this matter from happening to anyone because from the messages I have it sounds like it has. I have every conversation documented to back this up because everything was in text, fb messages, and now email!Desired Settlement: I would like my refund in full. I'm trying to avoid to go through the legal process but I have addressed with the owners if I have to I will. I would really at least like to find someone to do my newborn pictures before its too late. I need my refund back so I can pay a new photographer.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Mary Davis Photography regarding complaint ID [redacted].

Regards,

The worst customer service I've ever received. The owner is dishonest and unprofessional.

Review: Upon meeting with Mary D[redacted] I decided to go with her as my engagement and wedding photographer. She seemed very nice and responded quickly as first to all of my questions and concerns. I decided to go with her because we had gone to the same high school (although we were not friends and didn't really know each other then) and she was very convincing that I was "her bride" since I was getting married the on the same day of her and her husband's anniversary. As soon as I sent her a deposit and tried corresponding with her, she took a minimum of 2-3 days to respond. Sometimes it was a week or more until I heard back from her. I had originally scheduled my engagement photo session with her for mid October. She texted me that morning to let me know her and her daughter were sick and that she would have to cancel. We rescheduled for the end of November. She cancelled again the day of with the excuse that she hurt her foot or ankle. She didn't follow through with anything she said she was going to, and I always had this gut feeling that she was not being honest. When she cancelled the second time, I asked for a refund, which she refused to give me saying that we discussed that when we met. No contract was signed or anything mentioned of a non-refundable deposit. She has displayed very poor customer service. I cannot book another photographer to photograph our engagement and wedding unless she gives us our money back. This is incredibly frustrating and devastating to me. I feel that she took advantage of myself and my future family.Desired Settlement: I would like a complete refund of $450 since the services she promised were never delivered. I would like to be able to move on from this so I can hire a more reliable and trustworthy wedding photographer.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Mary Davis Photography regarding complaint ID [redacted].

Regards,

The experience started off great. Mary seemed very engaged and helpful. Once the payment for our pictures was made, things went downhill fast. The agreed upon products and quantities were changed and questioned, the amount charged was different than what was agreed on, last minute schedule changes were proposed, "system issues" were run into that seemed like more excuses honestly, pictures were deleted without being given the chance to review them, and the overall final product was just downright bad. When my wife and I brought our concerns to Mary we received a very nasty message accusing us of making vile and rude comments, being nothing but trouble from the start and even bringing our religious views into the conversation saying we "give Christians a bad name" We remained professional throughout the entire process and have never been handled so rudely or unprofessionally by anyone in the past. DO NOT USE!!!!!!