Maryam Seifi DDS PA

To Whom It May Concern, Prior to receiving this complaint, the patient herself was already in contact with the office manager in the office As the patient moved out of state, she has been emailing the manager regarding the paper work needed to close her chart and process the refund requestedAs soon as we receive this from the patient we plan to expedite the request and ensure it's properly handled Please feel to call or email us with any questions###-###-#### or starbritedental@***.com Best, Nina

Dear Revdex.com - [redacted] also contacted our office recently and we sent him the below responseWe had done everything in our power to resolve this issue for [redacted] and had refunded him for all services not rendered back in He also filed a complaint with [redacted] Dispute DepartmentOnce [redacted] reviewed the documents we forwarded them, they too closed [redacted] case in our favor [redacted] EMAIL TO [redacted] on 3-19- [redacted] , Thank you for sending this via emailI have reviewed your situationYou came to the office indeed on 12/21/That day you signed the consent form for treatmentAnd we started your treatment with [redacted] (CONTENT REMOVED DUE TO PRIVACY RIGHTS) and the needed [redacted] (CONTENT REMOVED DUE TO PRIVACY RIGHTS) for the tooth needing [redacted] (CONTENT REMOVED DUE TO PRIVACY RIGHTS) You called back days later on 12/27/to let us know that you weren't going to make the next day's appointmentThe person you spoke to at the time said she was going to call you backShe called you back hours later but had to leave a messageShe was trying to find out what you neededOn 01/06/you left a message on our voicemail on a Sunday to let us know that you wanted to cancel further treatmentThis is days later We then tried to get hold of you to go over the cancellation and how to proceed with it - as we do need your physical signature - but you have never answered any of our numerous calls Not being able to contact you for an appointment (for cancellation), we refunded you the rest of the treatment which was undeliveredWhat was charged was $for the services renderedThe additional amount is probably from [redacted] themselves charging fees as their monthly statements weren't being taken care of or responded to At this point it has been almost three years since this occurred, with [redacted] sending you monthly statementsBecause treatment was started that day and as we weren't able to get your signature on the cancellation, there is nothing more I can doThe matter has been archived I do hope you can sort it out rapidly for yourself Regards, Celine Office Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
From: *** *** Date: Mon, Feb 1, at 11:AMSubject: Concerning acceptance of business' response in case number #***.To: ***@myRevdex.com.orgDear ** ***,I am emailing to confirm that I accept Maryam Seifi DDS PA’s response to my complaint(#***.)I will be contacting her office in order to receive the refund offered. Best regards,*** ***
*** *** *** ** ***

Thank you for the information provided
This
patient came to our office on 01/02/and received a
full mouth series X-rays, a total of X-raysThese were done at no fee
The patient requested all of her X-rays to go to another dentist, consented to
the charge of $for the full seriesAll but one X-ray are of digital quality,
which is superior to any hard copy one could get We offered the patient
to deal directly with her other Doctor to ensure a good receipt of her X-rays,
which she declinedThere are types of X-rays she is in receipt of for the
tooth she specifically told our office wanted to get addressed in CanadaThese
are all of good quality
We apologize for the one X-ray that doesn’t have the same
quality as all of the others, and are willing to refund the fee of $for the
X-rays
If
the patient agrees to the above, she may contact our Office Manager to
provide us with her card details so we can reverse the transactionThank you

Dear Revdex.com,
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Patient *** *** has previously sent this same claim to the Maryland State Dental board, in which case I was asked and had provided the board with all the x-rays, notes and laboratory documents for their full professional reviewAfter reviewing her case in full, the Dental Board of Maryland found no wrong doing and closed her case
She also disputed her credit card charges with *** Credit, who again found no wrong doing and closed her caseShe then filed a recent complaint with the Maryland Office of the Attorney General (Consumer Protection Division) and we sent them all the same information as to everything myself and my office has done to satisfy the patient
I have adjusted her custom made removal partial denture and have offered to do more adjustments as neededThis custom fabricated appliance can not be returned as it is completely custom made and adjusted to the patient
At this point a lot of time and effort both from me and different agencies has been put on this caseAll agencies have closed the patient’s case in our favor and I’m sure if the patient chooses to file suit as she mentions in her letter to the Revdex.com, the courts will also decide in the same fashion but in the event of a court case my office will be asking for all losses to be covered for the duration of this case
If the Revdex.com requires more information please feel free to contact me
Regards,
Maryam Seifi, DDS

Dear [redacted],
Consultation are complimentary when no treatment is started and where the records are archived. When treatment is started, then those records become part of the patients permanent chart and are used for further use during treatment. For example when a patient comes in for  a second opinion only, the doctor sees them and when they return to their original dentist or whatnot,  their records are archived as "Not Actual Patient" and are not entered into our active patient database, this is when it's complimentary. In your case, you started treatment, so your records and visit were entered into our active patient database and those costs would have been tied into what you paid for your [redacted], crown and buildup, but as you cancelled your treatment, we therefore only charged out for services you received and credited for services not received.
Hope this helps.
Warmly,
Celine Mirre
Office Manager

Dear Revdex.com,
 
Please find my reply to each of [redacted]’s concerns below.
POINT 1. She states: “It doesn't offer refund
for the defective partial.  Dr. Seifi herself had told me no further
adjustments could be made to it.  I had gone back on 3 different occasions
to try to work with her.    It dug into my gums and was 100%
unsuable.  I could not eat with it, talk with it, etc.  I had to walk
around toothless because of the pain the partial caused
me.    I have since had a properly made removable partial made
by my regular dentist and it works as it should.  I can eat and talk with
comfort.”
REPLY:
As noted in my original response: I have adjusted her custom made
removal partial denture and have offered to do more adjustments as needed. This
custom fabricated appliance can not be returned as it is completely custom made
and adjusted to the patient.
Additionally: The partial is not
and was not defective as verified by the dental board in their full review and
examination.
 
POINT 2. She stated: “The credit card company did not find
in favor of Dr. Seifi, as she stated to you.  Instead, they found in
my favor on all parts of my complaint to them, except for the removable bridge,
in which the credit card company stated I would have to pursue that with a
different agency.  They only give a few reasons for refunds on the credit
card and defective merchandise was not one of the options.”
 
REPLY: Once the patient
confirmed that she was not returning to my practice, my office refunded to care
credit those services not rendered. So therefore there was no “findings” in the
patients favor as she states. On the contrary, when the patient attempted a
refund for the partial denture, the credit agency closed the matter in our
favor.
 
Regards,
Dr. Maryam Seifi

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  It doesn't offer refund for the defective partial.  Dr. Seifi herself had told me no further adjustments could be made to it.  I had gone back on 3 different occasions to try to work with her.    It dug into my gums and was 100% unsuable.  I could not eat with it, talk with it, etc.  I had to walk around toothless because of the pain the partial caused me.    I have since had a properly made removable partial made by my regular dentist and it works as it should.  I can eat and talk with comfort. 
The credit card company did not find in favor of Dr. Seifi, as she stated to you.  Instead, they found in my favor on all parts of my complaint to them, except for the removable bridge, in which the credit card company stated I would have to pursue that with a different agency.  They only give a few reasons for refunds on the credit card and defective merchandise was not one of the options.
Thank you for you help in this matter.
Regards,
[redacted]

To Whom It May Concern,
Prior to receiving this complaint, the patient herself was already in contact with the office manager in the office.
As the patient moved out of state, she has been emailing the manager regarding the paper work needed to close her chart and process the...

refund requested. As soon as we receive this from the patient we plan to expedite the request and ensure it's properly handled.
Please feel to call or email us with any questions. ###-###-#### or starbritedental@[redacted].com
Best,
Nina

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:   The dental partial is not fit-for-purpose, as has always been my complaint since it was made.  When I spent $1850.00, I spent this good money on a product that I was told I would be able to eat, talk, drink, swallow, etc.  This product does not allow me to do any of these things.  I went back to Dr. Seifi's office on three occasions to have adjustments made and after my third visit, I was told no further adjustments could be made or the partial would not be able to properly anchor to any teeth and could fall out.  The partial is flexible and on the replacement teeth, if anything touches the replacement teeth, it pushes the partial deeply into my gums with the sharp edges of the partial. digging in  The pain was unbearable in matters of minutes of the partial in my mouth and I had to walk around toothless.    I had to go to my regular dentist and pay an additional $1850 to have a properly made partial for me.  I could not continue to walk around toothless and I didn't want my remaining teeth to start shifting.    With my replacement partial, I am able to eat, drink, swallow and talk as I should. 
   The custom fabricated applicance might be completely custom made, but it is also completely not fit-for-purpose.  The dental board never saw my partial and I would have great difficulty if by the word of this dentist to the dental board that they could find it fit-for-purpose.  My own dentist indicated it would continue to dig in my mouth because of how it was designed to anchor on the teeth did not support the implanted teeth from sinking downward into my gums.
CREDIT CARD:  Yes, for services not rendered I did received a credit.  But when I first approached the dentist for a refund of services not rendered, she refused and told me they wouldn't issue me any refunds.  After I filed the complaint with the credit card company, she did credit the services not rendered back to my account.  Also, the credit card company made other adjustments on their own for a few other services that were rendered  The only fee they were not able to help me with was for the partial.
The credit card company did not find in favor of Dr. Seifi for the credit of $1850 for the partial.  Instead, the credit card company indicated that a quality of product was not a reason for them to give a refund and that I would need to pursue another avenue for restitution.  The credit card company ONLY gives refunds for the following reasons:  1) Your card was charged for products or services that you did not receive (I was able to get the refund for the charges in this category);  2) Your healthcare provider promised you a refund for charges on your credit card that is not reflect on your account (this didn't apply to me for the partial); 3) You did not authorize the application for your card, or you did not authorize the specific charges that you dispute (this did not apply to me); and finally 4) You were not adequately informed about and did not understand that you would owe interest on your account if not paid in full within your promotional period (also does not apply to me).  As you can see, the credit card company was unable to help with the $1850.00 credit.
 
===============================================
POINT 1. She states: “It doesn't offer refund for the defective partial. Dr. Seifi herself had told me no further adjustments could be made to it. I had gone back on 3 different occasions to try to work with her. It dug into my gums and was 100% unsuable. I could not eat with it, talk with it, etc. I had to walk around toothless because of the pain the partial caused me. I have since had a properly made removable partial made by my regular dentist and it works as it should. I can eat and talk with comfort.”
REPLY: As noted in my original response: I have adjusted her custom made removal partial denture and have offered to do more adjustments as needed. This custom fabricated appliance can not be returned as it is completely custom made and adjusted to the patient.
Additionally: The partial is not and was not defective as verified by the dental board in their full review and examination.
POINT 2. She stated: “The credit card company did not find in favor of Dr. Seifi, as she stated to you. Instead, they found in my favor on all parts of my complaint to them, except for the removable bridge, in which the credit card company stated I would have to pursue that with a different agency. They only give a few reasons for refunds on the credit card and defective merchandise was not one of the options.”
REPLY: Once the patient confirmed that she was not returning to my practice, my office refunded to [redacted] credit those services not rendered. So therefore there was no “findings” in the patients favor as she states. On the contrary, when the patient attempted a refund for the partial denture, the credit agency closed the matter in our favor.v
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response for the following reasons:
You tried multiple times to reach me. Now, in all those attempts, why didn't you or the people who were calling me, at least informed me that I would have been charged for that free consultation? It's amazing how many times you guys tried to reach me, but not once, have you mentioned or left me message saying that I would be charged. Would you clarify that for me? 
Now, you said you have every call, email, and text made to and from me. In one of my conversations with you guys, you insisted that I came in to sign papers and one thing I remembered asking you guys was to email those papers and I would sign them. But you guys made it clear that you wouldn't do it, just like I made it clear that I was not going back to the office. I think you guys were mad that I refused to go back to the office and decided to charge me for that. That's greedy. 
There must have been a plan of care for that [redacted]. I would like for you to make it available too. 
Now, I didn't sign the papers when you guys asked me to, or anytime at all for that matter. How was the treatment finally cancelled without my signature, which was what I asked you guys to do from the very beginning? 
You guys decided to bill me on 3/26/2013. If you look at my ledger, I was already getting the job done somewhere else. Or was it because you guys found out and decided to charge then? 
This part that I'm underlying is very important: "We did not hear from the patient for almost 2.5 years at which point we received an email from him on  3/13/2015 and shortly thereafter the start of this Revdex.com Complaint."
The reason you guys didn't hear from me is because I've been arguing and complaining to [redacted] for charging me, when I should have been contacting you. I have had countless contacts with [redacted] and opened two investigations against them trying to resolve this matter. But it never occurred to me to have called StarBrite because I never thought they would be greedy enough to have charged me for a FREE CONSULTATION, which they now called complimentary. I've been contacting [redacted] and they had nothing to do with my case. StarBrite started all this. 
StarBrite decided to charge me for a free consultation, when they shouldn't have, but did because of greed. 
If StarBrite didn't decide to charge me for a free consultation, I would have never owed [redacted]. So you guys have to do whatever you have to do including, paying [redacted] that money because I'm not paying it, for I don't owe it. 
Like I said before, I would never accept that I owe you guys because I don't. And I would use any and every legal resources that I can to resolve this. 
Regards,
Joseph Antoine

Dear Revdex.com -
[redacted] also contacted our office recently and we sent him the below
response. We had done everything in our power to resolve...

this issue for
[redacted] and had refunded him for all services not rendered back in
2012. He also filed a complaint with [redacted] Dispute Department. Once [redacted] reviewed the documents we forwarded them, they too closed [redacted]
case in our favor. 
[redacted]
EMAIL
 TO [redacted] on 3-19-15
[redacted],
Thank you
for sending this via email.
I have
reviewed your situation. You came to the office indeed on 12/21/2012. That day
you signed the consent form for treatment. And we started your treatment with [redacted]
(CONTENT REMOVED DUE TO PRIVACY RIGHTS) and the needed [redacted] (CONTENT REMOVED DUE
TO PRIVACY RIGHTS) for the tooth needing [redacted] (CONTENT REMOVED DUE TO PRIVACY
RIGHTS).
You called
back 6 days later on 12/27/2012 to let us know that you weren't going to make
the next day's appointment. The person you spoke to at the time said she was
going to call you back. She called you back 2 hours later but had to leave a
message. She was trying to find out what you needed.
On
01/06/2013 you left a message on our voicemail on a Sunday to let us know that
you wanted to cancel further treatment. This is 16 days later.
We then
tried to get hold of you to go over the cancellation and how to proceed with it
- as we do need your physical signature - but you have never answered any of
our numerous calls.
Not being
able to contact you for an appointment (for cancellation), we refunded you the
rest of the treatment which was undelivered. What was charged was $829 for the
services rendered. The additional amount is probably from [redacted]
themselves charging fees as their monthly statements weren't being taken care
of or responded to.
At this
point it has been almost three years since this occurred, with [redacted]
sending you monthly statements. Because treatment was started that day and as
we weren't able to get your signature on the cancellation, there is nothing
more I can do. The matter has been archived.
I do hope
you can sort it out rapidly for yourself.
Regards,
Celine
Office
Manager

Review: On Sunday, May 19, 2013, I purchased during an emergency dental appointment with Dr. Maryam Seifi, who was not my regular dentist, a removable dental partial in the amount of $1,850.00. On May 23, 2013, the partial was ready for pick-up. After several unsuccessful attempts to properly adjust the partial, to be usable, it continued to be defective and dug into my gums. I was not able to wear the partial. It could not be used without extreme pain for eating, talking and breathing. Any moment inside my mouth caused the partial to move and dig deeply into my gums. As soon as the partial was removed, I was pain free.

I contacted Dr. Seifi to request a refund, which she refused. Refunds on other services billed but not provided have already been worked out between Dr. Seifi's office and my credit card company. I have previously filed complaints regarding my [redacted] and treatments provided by Dr. Seifi to the Maryland Board of Dentists, my credit card company for charges on services not performed and with [redacted] County Consumer Affairs. All of my issues I originally had complained about have been resolved, except for the refund for the defective, not-fit-for-purpose removable partial in the amount of $1850.00. Consumer Affairs reported to me that Dr. Seifi would not negotiate or mediate this issue with them. My regular dentist, Dr. [redacted], had to make another removable partial for me at a cost of $1850, so I could eat and talk. Both partials have been paid in full by me. At this time, I am hoping your services will help facilitate a refund for the defective merchandise. Dr. Seifi had previously stated to another agency that my pain was caused by not following up with other dental procedures in her office. She is not my regular dentist, and my regular dentist takes [redacted] of all of my dental needs. The pain I was experiencing was solely caused by a defective partial digging into my gum with sharp edges.

Consumer Affair office indicated I am able to file suit in [redacted] County District Court, but via a phone call to their office, they indicated I might want to try filing a complaint with Revdex.com first. Consumer Affairs indicated that if I filed suit, I would be unable to try to resolve this issue with your agency. Thank you.Desired Settlement: Refund in the amount of $1850 for the removable dental partial which could not be used for eating, talking, swallowing or any other slight movement of the mouth.

Business

Response:

Dear Revdex.com,

Review: [redacted] has billed me for services which I did not receive and I do not want. They have already been paid fraudulently for services not rendered. Despite several emails, they refuse to return the funds to the finance company and have been unethical, unprofessional and disrespectful to me.Desired Settlement: Removal of charges for services not rendered.

Business

Response:

Emails were received from patient on October 12, 2013 and attempts were made to amend the issue and have the patient come in to see the doctor to resolve any issues. By October 18, 2013 this had not been resolved and patient refused to see the doctor. So at that point [redacted] was contacted by our office for them to refund the patient for all services not rendered. We received confirmation from [redacted] on October 23, 2013 that the funds were in fact already refunded. So at this point, the funds have already been refunded, the patient has already been inactivated and the patient has a $0 credit account with us. Attached is the confirmation from [redacted] that the monies have already been refunded.