Maryland Laser Fat Loss

Details of the Complaint: [redacted] presented for consultation on 7/21/2015. After receiving a consultation and reviewing her history, testing results, and details of the program she decided to proceed with our weight loss program. At no time during her consultation did [redacted] discuss...

any medical issue that would have caused her to be ineligible or unable to do the program. She then read and signed our program agreement ( please see attached documentation), and applied and paid for her system utilizing care credit financing. In this program agreement it is acknowledged by her in 2 places that she understands that the program is non-refundable under any circumstance, that all sales are final, and no refunds or returns will be given if she filled out her initial intake paperwork and signed her [redacted] charge paperwork. This posting states: " Please Be Aware: Because of the Nature of our Services, We Do Not Offer Refunds on Any Service, Programs or Purchases. Thank you, Health Expressions, LLC Maryland Laser Fat Loss, LLC Jennifer M[redacted], PLLC. On 9/21/21, my front desk person emailed her to check in because [redacted] had not contacted us about anything since that original office visit. After 9/21/2015 [redacted] called our office and said she could not do the program due to a medical condition that she did not give any details about. She asked about a refund,but it was discussed that as per agreement that she signed , and because she received the personalized scan with personalized materials for her program, despite products not being opened, no refunds are given. On her [redacted] Application, it is stated  " Right to refund : [redacted] knows the healthcare procedures can be a significant investment. [redacted] Provides you with the right to a refund to your [redacted] account for any dental or audiology transaction amount greater than $1,000 if the transaction occurred within three days of the date your provider submitted the application... Applicable only if you applied for your [redacted] Credit Card account through a dental or audiology provider; does not apply to applications submitted directly to [redacted] via the telephone or online" Our facility is not a dental or audiology provider, and we submit applications online.My front desk person also contacted [redacted] to determine any recourse through that company, beyond what is stated on the application, but according to the [redacted] policy refunds or voids must be done 3-5 days after the initial charge is made several months of payments by that time. I am including documentation from her initial intake form, her signed and dated program agreement, ( we have highlighted several places) , and her [redacted] applications policy page which states [redacted] policies.[redacted] said in her statement that she felt she has been taken advantage of, and she felt pressure to sign up. Because of the nature of our services we do not pressure anyone into anything, and we are very clear about our policies. Our no refund policy is posted in 3 places,  including twice in her signed agreement. She received a personalized information written in her journal, and these cannot be used or given to anyone else. Thank you,

Details of the Complaint: 
[redacted] presented for consultation on 7/21/2015. After receiving a consultation and reviewing her history, testing results, and details of the program she decided to proceed with our weight loss program. At no time during her consultation did...

[redacted] discuss any medical issue that would have caused her to be ineligible or unable to do the program. 
She then read and signed our program agreement ( please see attached documentation), and applied and paid for her system utilizing care credit financing. In this program agreement it is acknowledged by her in 2 places that she understands that the program is non-refundable under any circumstance, that all sales are final, and no refunds or returns will be given if she filled out her initial intake paperwork and signed her [redacted] charge paperwork. This posting states: " Please Be Aware: Because of the Nature of our Services, We Do Not Offer Refunds on Any Service, Programs or Purchases. Thank you, Health Expressions, LLC Maryland Laser Fat Loss, LLC Jennifer M[redacted], PLLC. 
On 9/21/21, my front desk person emailed her to check in because [redacted] had not contacted us about anything since that original office visit. After 9/21/2015 [redacted] called our office and said she could not do the program due to a medical condition that she did not give any details about. She asked about a refund,but it was discussed that as per agreement that she signed , and because she received the personalized scan with personalized materials for her program, despite products not being opened, no refunds are given. 
On her [redacted] Application, it is stated  " Right to refund : [redacted] knows the healthcare procedures can be a significant investment. [redacted] Provides you with the right to a refund to your [redacted] account for any dental or audiology transaction amount greater than $1,000 if the transaction occurred within three days of the date your provider submitted the application... Applicable only if you applied for your [redacted] Credit Card account through a dental or audiology provider; does not apply to applications submitted directly to [redacted] via the telephone or online" Our facility is not a dental or audiology provider, and we submit applications online.
My front desk person also contacted [redacted] to determine any recourse through that company, beyond what is stated on the application, but according to the [redacted] policy refunds or voids must be done 3-5 days after the initial charge is made several months of payments by that time. 
I am including documentation from her initial intake form, her signed and dated program agreement, ( we have highlighted several places) , and her [redacted] applications policy page which states [redacted] policies.
[redacted] said in her statement that she felt she has been taken advantage of, and she felt pressure to sign up. Because of the nature of our services we do not pressure anyone into anything, and we are very clear about our policies. Our no refund policy is posted in 3 places,  including twice in her signed agreement. She received a personalized information written in her journal, and these cannot be used or given to anyone else. 
Thank you,