Marys Auto Repair

Complaint: [redacted] I am rejecting this response because: No offer of refund of overcharge on parts and unnecessary service charged I need refund for excess charged to me.Sincerely, [redacted] ***

Dear [redacted] , This letter is in response to a complaint about my business by [redacted] (Complaint ID: [redacted] )Mr [redacted] came into the shop on June 25, to have his vehicle inspectedHe was given an estimate on the repairs of $1,500- $2,He was also told that putting that amount of money into his van may not be worth itOn June 27th, he returned and had the repairs doneMary's Auto Repair is not a parts storeWe offer competitive prices and use higher quality parts than what you can find by going to a parts storeMr [redacted] paid for the repairs in full on June 27th and did not complain about prices until his car was already serviced and he had priced parts at different auto parts stores, not repair shopsOn July 1, he returned to have an sensor replacedHe purchased his own part at $and was given a customer satisfaction refund of $as noted in invoice # [redacted] after he complained of an overcharge

Complaint: ***I am rejecting this response because:
I had already made arrangements to borrow someone else's vehicle, originally for July 7th (due to my hours at work). When I had found out that the parts were going to take 4-days, I had no choice but to continue borrowing the car. Mary's were the last people to have checked under the hood when I brought the vehicle in on the 7th of July. When they said they would look at it on the 31st of July, I was still within my days of "warranty" for their services. However, when I was informed they needed a "couple of hours" to try and get it opened. I did not have a "couple of hours" to wait at the shop, so they said I could bring it in on the 4th. Again, due to my hours at work, it was inconvenient for me to be without a car getting to and from work.
Mary even stated on her last response, "We got the hood opened and lined back up so it would fit right." Why would things have to be lined up and fit right if they did not try to force it closed? Why are there scratch marks on the tip of my hood? I believe Mary's statement is an admission to their fault when handling my vehicle
Sincerely,*** ***

Dear ***,
This letter is in response to a complaint about my business by *** *** (Complaint ID: ***)
On July 7th, the customer called to check on the status of her BMW we were working on. I explained to her that the after-market part would not work and the
correct part would take 4-days to arrive at our shop from the dealer. I have no control over parts and when they will be delivered to us. She agreed to waiting for the part and chose to leave her car at the shop and have us finish the repairs when we got the part in. The problem did not disable her car, she was just not able to use her air conditioning. There was no need for a rental vehicle because she was able to take her car home with her that day if she had chosen to. The repairs were made and she picked up her vehicle because she was able to take her car home with her that day if she had chosen to. The repairs were made and she picked up her vehicle on July 15th
On July 29th, she called back and said her hood would not open and I told her to bring it in so I could look at it. On August 4th, she brought her vehicle back in to fix the problem with the hood. We did not force it closed initially like she has stated. We got the hood opened and lined back up so it would fit right, at no additional charge to her
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Dear [redacted], This letter is in response to a complaint about my business by [redacted] [redacted] (Complaint ID: [redacted]). Mr. [redacted] came into the shop on June 25, 2015 to have his vehicle inspected. He was given an estimate on the repairs of $1,500- $2,000. He was also told that putting that amount of...

money into his van may not be worth it. On June 27th, he returned and had the repairs done. Mary's Auto Repair is not a parts store. We offer competitive prices and use higher quality parts than what you can find by going to a parts store. Mr. [redacted] paid for the repairs in full on June 27th and did not complain about prices until his car was already serviced and he had priced parts at different auto parts stores, not repair shops. On July 1, he returned to have an 02 sensor replaced. He purchased his own part at $43.81 and was given a customer satisfaction refund of $80 as noted in invoice #[redacted] after he complained of an overcharge.

Complaint: [redacted]I am rejecting this response because:
No offer of refund of overcharge on parts and unnecessary service charged.
I need refund for excess charged to me.Sincerely,[redacted]