Marysville Ford Inc

We have helped this customer, To take care of his concern, we have ordered him a new headlinerthis should take care of all his concerns at this time
any questions please contact
Susan G***
***

Tell us why here..*** ***Marysville FordSmokey Point BlvdMarysville, WA 98271December 23, 2017*** ***Revdex.comWashingtonDear Ms***,Thank you for the opportunity to respond to *** ***’s concern with the service she received on her Ford
Fiesta. I was able to review the vehicle inspection report provide to the ***s during their last visit. During the vehicle inspection it was noted that their vehicle was low on engine coolant and a possible leak was present. They were advised to have the cooling system checked further to investigate the leak. The Technician also indicated that the coolant was topped off as part of the vehicle inspection report. The cooling system is a sealed system that does not consume coolant as part of operation and should never have to be topped off. It is due to the findings of the vehicle inspection which prompted our recommendation. We are unable to perform advanced repair or diagnoses in our Quicklane operations as the Technicians are limited to simple routine maintenance only.I regret that we were unable to correct Ms***’s concern regarding the cooling system being topped off. It is my expectation that we provide world class customer service and Marysville Ford will be extending a one time $credit towards the ***’s next service. Thank you again for allowing us the opportunity to correct this issue and if you have any further questions please feel free to reach out to me for assistance.Sincerely,Susan G***General Manager

Good morning,
I filed a complaint on Thursday in reference to a Ram truck being purchased at Marysville Ford. Since then, Marysville Ford has contacted me, and we worked out a solution. I’d like to cancel the complaint, or if that is not possible, update it that the business was fair and quickly and reasonably resolved the issue
Thank you
*** ***
***-***-***
***@comcast.net

The sale was conducted Friday September 23, they purchased a Mazda with miles on it, This car still has factory warranty on itWe are a Ford Dealer that sell pre-owned cars and trucks with other brands as wellThe sales-manager Andrew asked
if the customer could have it towed to the nearest Mazda store, as there is free towing within Mazda's factory warranty, We offered to come and get them and offer them a loaner car while their car was being looked atIt appears this is an unfortunate anomaly that has happened to this car, most vehicles that are very low miles newer under factory warranty don't usually have a problem where the car just stops runningWe made sure to send a car to get them and were completely honest with them and helpful. We have not been dishonest in ANY wayThis customer did not call the General Sales Manager of the store Gary D***, or the General Manager Susan G*** of the store to sit down and discuss their options for this purchase to give back the car, Instead they used social media and the Revdex.com to handle the complaint. The General Sales Manager has reached out to the customer when he found there was an issue with the carIf this does not satisfy the customer please have them call me
Susan G***, General Manager

On 01/22/2016, Mr*** purchased the Ford Escape from us, He filed this complaint with you before we resolved this with him, I believe him to be happy and satisfied with his transactionWe corrected the numbers with the end result of him purchasing the vehicleI have also put a call
out to Mr*** to assure he is satisfiedwhich resulted in a
Susan G***
360-659-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

On 01/22/2016, Mr*** purchased the Ford Escape from us, He filed this complaint with you before we resolved this with him, I believe him to be happy and satisfied with his transactionWe corrected the numbers with the end result of him purchasing the vehicleI have also put a call
out to Mr*** to assure he is satisfiedwhich resulted in a
Susan G***
360-659-

Tell us why here..*** ***Marysville FordSmokey Point BlvdMarysville, WA 98271December 23, 2017*** ***Revdex.comWashingtonDear Ms***,Thank you for the opportunity to respond to *** ***’s concern with the service she received on her Ford
Fiesta. I was able to review the vehicle inspection report provide to the ***s during their last visit. During the vehicle inspection it was noted that their vehicle was low on engine coolant and a possible leak was present. They were advised to have the cooling system checked further to investigate the leak. The Technician also indicated that the coolant was topped off as part of the vehicle inspection report. The cooling system is a sealed system that does not consume coolant as part of operation and should never have to be topped off. It is due to the findings of the vehicle inspection which prompted our recommendation. We are unable to perform advanced repair or diagnoses in our Quicklane operations as the Technicians are limited to simple routine maintenance only.I regret that we were unable to correct Ms***’s concern regarding the cooling system being topped off. It is my expectation that we provide world class customer service and Marysville Ford will be extending a one time $credit towards the ***’s next service. Thank you again for allowing us the opportunity to correct this issue and if you have any further questions please feel free to reach out to me for assistance.Sincerely,Susan G***General Manager

On 07/31/*** *** purchased a Dodge DakotaThis truck has miles on the truck, It is an older truckShe purchased it signed all paperworkregarding this transaction from the DealershipShe did purchase an extended service plan.The 3rd party extended service plan
is through Ford Motor Co. Within a few days of the purchase , a few mechanical issues aroseWe asked her to bring in the truck, so we could help herShe brought it in, we also offered her a loaner car, even though we do not really offer loaner cars at our dealershipWe are a Ford Dealership however some other Brands we can work on at this dealershipThis truck seemed to have a few issues, that our service departmentcould not fixWe instead sent this dodge to another dealership to have it fixedThe dodge dealership diagnosed the problem, and ordered partsThe parts were on back order for over a month, the bill was $1800.00 weeks into the repair, she called in and was upset because she needed a truck, Our General Sales Manager Gary D*** offered for her to come and pick up a truck to drive so she could have the use of it to help her outShe was not really happy about thiswith in weeks of this, her truck was completed and had her come in and pick it upI think she is confused on her extended service plan, She can use this plan at any dealership she would like to , We recommend Dodge as that is the product she ownsWe would love for her to service her truck hereWe would love to help her in any way we canWe believe we have helped her to the best of our ability. Tell us why here

Complaint: ***I am rejecting this response because: It does not address the point that the trade in value was adjusted downward as a result of taking a larger rebate which Ford offered The trade in was adjusted down by the amount of the additional rebateIMHO this is not any way to do business The issue is not whether I bought the car or not, but the changing an agreed upon value for my trade in.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: [redacted]I am rejecting this response because: It does not address the point that the trade in value was adjusted downward as a result of taking a larger rebate which Ford offered? The trade in was adjusted down by the amount of the additional rebateIMHO this is not any way to do business? The issue is not whether I bought ? the car or not, but the changing an agreed upon value for my trade in.Sincerely,[redacted]

Mr[redacted] came in on Saturday? 02/20/, and we have satisfied any concerns he had with the truck, He assured me he was happy with his purchase at this point
Thank You Susan G[redacted]

Mr. [redacted] came in on Saturday  02/20/2016 , and we have satisfied any concerns he had with the truck, He assured me he was happy with his purchase at this point.
Thank You Susan G[redacted]

We have helped this customer, To take care of his concern, we have ordered him a new headliner. this should take care of all his concerns at this time.
any questions please contact
Susan G[redacted]
[redacted]

Good morning,
 
I filed a complaint on Thursday in reference to a Ram truck being purchased at Marysville Ford.  Since then, Marysville Ford has contacted me, and we worked out a solution.  I’d like to cancel the complaint, or if that is not possible, update it that the business was fair and quickly and reasonably resolved the issue.
 
Thank you
 
[redacted]@comcast.net

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

On 4/17/15 [redacted] brought in his 2013 Ford F-250 to perform a transmission flush at the point only. The service advisor recommend to do a diagnostic and customer didn't want to. Flush was performed and customer took his truck back after a few days he called back having transmission concern...

brought it back in to the shop and my service advisor performed another flush cause the fluids looked dirty again our technician ask if the truck was submerge under water customer did admit to my service writer that his friend washed the engine then said that the truck was submerge under water that he wanted to remove the transmission oil pan removed and flush it again we did that twice again at no cost to the customer saving him $446 he is still having trouble with his truck but not due to the transmission flish. This truck has water damage to the point that ford will not warranty this truck.

Complaint: [redacted]I am rejecting this response because:I am rejecting this response because:the service department are lying. they did not do any oil change or flush at the first time. second time they only change a half.I brought my truck over with only 11K miles on it and I did told them tranny has a water in it and all I need is to flush it really good, make sure not water will remain in the tranny.I have a video attached which showing the ail I drained from the pan when I got the truck back from ford dealerSincerely,[redacted]