Marysville Plumbing & Building Supply, Inc.

My employee showed me throttle body that had a bolt broken off in it (flush to the housing) this was brought into our store in this conditionThe employee asked me if I knew how to remove the broken boltI took both the employee and asked me if I knew how to remove the broken boltI took both the employee and the customer to an isle that has a specific tool (showed them both the tool) for the customer to an isle that has a specific tool (showed them both the tool) for this type of problem that retails for $and the customer stated that he didn't want it.My employee then spent time with the customer trying to help himWhen they finished they came to the cashier counter and showed me what had happened to the throttle bodyI apologized to the customer and did make the statement that this why we don't work on customers items because of this type of issueThe customer stated that he understood and that "it was no problem"He paid for the bolts that were installed by the employee and left.At no time did the customer act upset or as he states (in shock).*** ***On August 11, at around 11:am I had assisted customer who came into the establishment in which I work (Marysville Plumbing and Building Supply)The customer was looking for a specific bolt for his vehicle a Honda Civic EXThe customer had looked up the part number on his phone in which all it had given him was a diagram of where the part would goAt that time I tried to assist the customer to the best of my abilities in locating the partThe part he was looking for was a small blot for his throttle body on his vehicleWhen I realized that I was unable to find the part by the number I asked the customer to do a *** image search for the part so we could visually see what the part looked like so I could better assist himWhen the search was performed the part was still unable to be located.When the part was still not found I asked the customer if he happened to have the throttle body with him as to try to match the bolt thread pattern and get a bolt that would fitThe customer stated that he did but it was in the vehicle and offered to remove itThe customer then removed the throttle body from the vehicle and we proceeded back into the storeThe customer then removed the throttle body from the vehicle and we proceeded back into the storeI then removed (with the customers approval) a single bolt from the part in questionWhen I removed this bolt I immediately checked the bolt with the measuring devices on our shelving to determine the exact size and thread pitch of the boltI had determined that it was approximately an 8mm fine thread bolt.After I had determined the size of the bolt I looked for the flange type blot the customer was looking forI was unable to find the product but had advised the customer that I could get him another bolt of the same size and length and that it would be completely threadedI then showed and compared the bolts, the one we removed and the new one to replace them with, to the customerThe customer agreed to use the bolt and asked for a total of four (4) of themI proceeded with the customers request and removed four identical bolts from the bin checking all four of them not only with his part but with our measurement device within the store.When we found and agreed on the bolts we proceeded over to our counter where I then reassembled the customers throttle body for him and with his helpOne of the four bolts was already snapped off by the customerI replaced two (2) of the bolts without any issue with them threading in and tightening up without any problemsWhen I started the third bolt it didn't want to thread in all of the wayI removed the bolt and checked again for any defects on the new boltWhen I rethreaded the new bolt I noticed that there was dirt and grime pushing through the bottom of the bolt hole on the throttle bodyI advised the customer of the issue as well as visually showed him what was going onI then removed the bolt once again and looked into the part in question and noticed debris within the bolt hole and again advised and showed the customer.I then reinserted bolt and began to tighten it with the consent of the customer with the ratchet he had brought inThe bolt had threaded in further this time but was still tightI advised the customer that it was going in more but it was still tightThe bolt only had approximately 1/to 1/of an inch until it was flush with the throttle bodyI told the customer that I thought it was because of the dirt and grime within the threads and asked him if he wanted me to proceedHe agreed and I asked him to hold the throttle so I could tighten the boltI then heard a pop and the bolt seemed to thread in easierIt was then that I realized the throttle body had cracked within the corner we were tightening the bolt.I had apologized to the customer telling him that I felt bad for cracking the partThe customer had responded that it was no problem and not to worry about it because it hadn't broken all the way throughThe customer then proceeded to the checkout counter to purchase the bolts to continue repairing the throttle body again stating not to worry that it was no big deal about the crack

On 11 Aug 2015 at approx. 1130am I went into Marysville Plumbing and Business to purchase a bolt I needed for my 2000 Honda civic ex throttle body. I went inside and was being helped by a worker there. I pulled up the part number which was the size bolt I needed. Unfortunately they couldn't pull up...

the part number so he asked if I had the vehicle outside. I responded by "yes". He was needing a bolt to compare with to match up the bolt I needed. After getting out to my car the bolt was in a spot not visible. So I took off the throttle body so that I could remove the bolt in order to match it with a bolt from their business. The worker and myself then proceeded into the business and took out the bolt from the throttle body so the worker could match up the bolt. After about 5 minutes he told me that he found the bolt and tried to put it into the throttle body to ensure it was the right fit. He then used a ratchet to start tightening the bolt. When the bolt started getting tight he continued to tighten. The worker looked inside the hole where the bolt was being screwed into and said "it looks like there is a little dirt in there"  The bolt was around 1/4 in from being completely flush, so the worker kept tightening it. I mentioned that " I don't think it should be that hard and you'll probably strip the bolt or threading. Which he reassured me that it was only dirt in the hole. After a few more turns the corner piece off my throttle body cracked. He than apologized for breaking my part and said "he really feels bad." He than said we will get somebody at the counter so I can purchase the bolts. "which broke the corner piece of my throttle body." At that time I was in shock and didn't know what to say. When I went to the register to pay for the bolts the owner of this business ringed me out, and I told him that his worker actually broke my part that I was trying to get bolts for. He replied by "That is why I don't let my workers work on customers stuff." I again didn't know what to say since this was the actual owner of the business seeming not to care at all about what happened. I then went back to work and told my co-workers about what happened, which told me that it was wrong for nothing to be done and I should file a complaint.If you need any pictures of the parts broken during this encounter please let me know so I can provide that to you asap.. Thank you again for looking into this issue.

Review: I took in a part(throttle body from a 2000 Honda Civic EX) from my vehicle to find a screw that would fit. The person helping me put the wrong size screw in then forced it in, resulting in the part to crack. I spoke with the owner of the establishment and he would not do anything about it. He said, "This is why I don't have my workers work on personal items." If that's the case why did he work on my part and break it?Desired Settlement: I would like a replacement throttle body for a 2000 Honda Civic EX. One that is not broken and in operating condition.

Consumer

Response:

On 11 Aug 2015 at approx. 1130am I went into Marysville Plumbing and Business to purchase a bolt I needed for my 2000 Honda civic ex throttle body. I went inside and was being helped by a worker there. I pulled up the part number which was the size bolt I needed. Unfortunately they couldn't pull up the part number so he asked if I had the vehicle outside. I responded by "yes". He was needing a bolt to compare with to match up the bolt I needed. After getting out to my car the bolt was in a spot not visible. So I took off the throttle body so that I could remove the bolt in order to match it with a bolt from their business. The worker and myself then proceeded into the business and took out the bolt from the throttle body so the worker could match up the bolt. After about 5 minutes he told me that he found the bolt and tried to put it into the throttle body to ensure it was the right fit. He then used a ratchet to start tightening the bolt. When the bolt started getting tight he continued to tighten. The worker looked inside the hole where the bolt was being screwed into and said "it looks like there is a little dirt in there" The bolt was around 1/4 in from being completely flush, so the worker kept tightening it. I mentioned that " I don't think it should be that hard and you'll probably strip the bolt or threading. Which he reassured me that it was only dirt in the hole. After a few more turns the corner piece off my throttle body cracked. He than apologized for breaking my part and said "he really feels bad." He than said we will get somebody at the counter so I can purchase the bolts. "which broke the corner piece of my throttle body." At that time I was in shock and didn't know what to say. When I went to the register to pay for the bolts the owner of this business ringed me out, and I told him that his worker actually broke my part that I was trying to get bolts for. He replied by "That is why I don't let my workers work on customers stuff." I again didn't know what to say since this was the actual owner of the business seeming not to care at all about what happened. I then went back to work and told my co-workers about what happened, which told me that it was wrong for nothing to be done and I should file a complaint.If you need any pictures of the parts broken during this encounter please let me know so I can provide that to you asap.. Thank you again for looking into this issue.

Business

Response:

My employee showed me throttle body that had a bolt broken off in it (flush to the housing) this was brought into our store in this condition. The employee asked me if I knew how to remove the broken bolt. I took both the employee and asked me if I knew how to remove the broken bolt. I took both the employee and the customer to an isle that has a specific tool (showed them both the tool) for the customer to an isle that has a specific tool (showed them both the tool) for this type of problem that retails for $14.29 and the customer stated that he didn't want it.My employee then spent time with the customer trying to help him. When they finished they came to the cashier counter and showed me what had happened to the throttle body. I apologized to the customer and did make the statement that this why we don't work on customers items because of this type of issue. The customer stated that he understood and that "it was no problem". He paid for the 4 bolts that were installed by the employee and left.At no time did the customer act upset or as he states (in shock).[redacted]On August 11, 2015 at around 11:30 am I had assisted customer who came into the establishment in which I work (Marysville Plumbing and Building Supply). The customer was looking for a specific bolt for his vehicle a 2000 Honda Civic EX. The customer had looked up the part number on his phone in which all it had given him was a diagram of where the part would go. At that time I tried to assist the customer to the best of my abilities in locating the part. The part he was looking for was a small blot for his throttle body on his vehicle. When I realized that I was unable to find the part by the number I asked the customer to do a [redacted] image search for the part so we could visually see what the part looked like so I could better assist him. When the search was performed the part was still unable to be located.When the part was still not found I asked the customer if he happened to have the throttle body with him as to try to match the bolt thread pattern and get a bolt that would fit. The customer stated that he did but it was in the vehicle and offered to remove it. The customer then removed the throttle body from the vehicle and we proceeded back into the store. The customer then removed the throttle body from the vehicle and we proceeded back into the store. I then removed (with the customers approval) a single bolt from the part in question. When I removed this bolt I immediately checked the bolt with the measuring devices on our shelving to determine the exact size and thread pitch of the bolt. I had determined that it was approximately an 8mm fine thread bolt.After I had determined the size of the bolt I looked for the flange type blot the customer was looking for. I was unable to find the product but had advised the customer that I could get him another bolt of the same size and length and that it would be completely threaded. I then showed and compared the bolts, the one we removed and the new one to replace them with, to the customer. The customer agreed to use the bolt and asked for a total of four (4) of them. I proceeded with the customers request and removed four identical bolts from the bin checking all four of them not only with his part but with our measurement device within the store.When we found and agreed on the bolts we proceeded over to our counter where I then reassembled the customers throttle body for him and with his help. One of the four bolts was already snapped off by the customer. I replaced two (2) of the bolts without any issue with them threading in and tightening up without any problems. When I started the third bolt it didn't want to thread in all of the way. I removed the bolt and checked again for any defects on the new bolt. When I rethreaded the new bolt I noticed that there was dirt and grime pushing through the bottom of the bolt hole on the throttle body. I advised the customer of the issue as well as visually showed him what was going on. I then removed the bolt once again and looked into the part in question and noticed debris within the bolt hole and again advised and showed the customer.I then reinserted bolt and began to tighten it with the consent of the customer with the ratchet he had brought in. The bolt had threaded in further this time but was still tight. I advised the customer that it was going in more but it was still tight. The bolt only had approximately 1/4 to 1/8 of an inch until it was flush with the throttle body. I told the customer that I thought it was because of the dirt and grime within the threads and asked him if he wanted me to proceed. He agreed and I asked him to hold the throttle so I could tighten the bolt. I then heard a pop and the bolt seemed to thread in easier. It was then that I realized the throttle body had cracked within the corner we were tightening the bolt.I had apologized to the customer telling him that I felt bad for cracking the part. The customer had responded that it was no problem and not to worry about it because it hadn't broken all the way through. The customer then proceeded to the checkout counter to purchase the bolts to continue repairing the throttle body again stating not to worry that it was no big deal about the crack.