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Marysville Plumbing & Building Supply

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Marysville Plumbing & Building Supply Reviews (1)

On Aug at approx1130am I went into Marysville Plumbing and Business to purchase a bolt I needed for my Honda civic ex throttle bodyI went inside and was being helped by a worker thereI pulled up the part number which was the size bolt I neededUnfortunately they couldn't pull up the part number so he asked if I had the vehicle outsideI responded by "yes"He was needing a bolt to compare with to match up the bolt I neededAfter getting out to my car the bolt was in a spot not visibleSo I took off the throttle body so that I could remove the bolt in order to match it with a bolt from their businessThe worker and myself then proceeded into the business and took out the bolt from the throttle body so the worker could match up the boltAfter about minutes he told me that he found the bolt and tried to put it into the throttle body to ensure it was the right fitHe then used a ratchet to start tightening the boltWhen the bolt started getting tight he continued to tightenThe worker looked inside the hole where the bolt was being screwed into and said "it looks like there is a little dirt in there" The bolt was around 1/in from being completely flush, so the worker kept tightening itI mentioned that " I don't think it should be that hard and you'll probably strip the bolt or threadingWhich he reassured me that it was only dirt in the holeAfter a few more turns the corner piece off my throttle body crackedHe than apologized for breaking my part and said "he really feels bad." He than said we will get somebody at the counter so I can purchase the bolts"which broke the corner piece of my throttle body." At that time I was in shock and didn't know what to sayWhen I went to the register to pay for the bolts the owner of this business ringed me out, and I told him that his worker actually broke my part that I was trying to get bolts forHe replied by "That is why I don't let my workers work on customers stuff." I again didn't know what to say since this was the actual owner of the business seeming not to care at all about what happenedI then went back to work and told my co-workers about what happened, which told me that it was wrong for nothing to be done and I should file a complaint.If you need any pictures of the parts broken during this encounter please let me know so I can provide that to you asapThank you again for looking into this issue

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