Maryville University

This student’s information and information regarding the situation was taken during the referenced phone call to Maryville University's Student Service Center, and the information was immediately passed to the appropriate parties to research further The student also reached out to the Student Service Center via email shortly after her phone call Those emails were also received and reviewedThe issue was addressed and resolved as of 2:30pm on 1/23/(the same day the student contacted us) The student was also notified of her reinstatement into the applicable course

[redacted] complaint has been researched Per [redacted] request, NURS for fall has been deleted from the record Adjustments have been made to the student's account to reflect a zero balance Since the student paid no money, there is no refund due [redacted] will be notified to cease pre-collections as the student owes the university no money A statement will be sent to [redacted] at the home address listed in our records

Thank you for the opportunity to respond to the concerns of Ms [redacted] Maryville University takes the concerns of students, and potential students, seriously and is committed to working to resolve such concernsMaryville University has already reached out to this student to explore potential options for her and to make good faith efforts to resolve her concernsAs you may be aware, the Family Educational Rights and Privacy Act (FERPA) (U.S.C§ 1232g; CFR Part 99) protects the privacy of student education recordsThe law applies to all schools that receive funds under an applicable program of the U.SDepartment of EducationAs a result, we are unable to provide you with specific information regarding our student population absent the receipt of a signed FERPA waiver We are happy to discuss this matter with you once we have a signed FERPA waiver from Ms [redacted] We look forward to a positive resolution to this matter

Good Morning Revdex.com,Thank you tremendously for your promptness in following up with me regarding my complaint submittedI received a message clarifying my desired outcomeI am requesting assistance in a complete refund as I did not receive this course the school is attempting to chargeThank you for clearing that up for me, I tried my best completing the complaint form as thorough and easy to understand as possibleI am always available if needed, please do not hesitate to reach out again I am happy to respond.Warmest regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We will research this issue and be responding shortly

Thank you for the opportunity to respond to the concerns of Ms. [redacted]. Maryville University takes the concerns of students, and potential students, seriously and is committed to working to resolve such concerns. Maryville University has already reached out to this student to explore potential...

options for her and to make good faith efforts to resolve her concerns. As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. As a result, we are unable to provide you with specific information regarding our student population absent the receipt of a signed FERPA waiver.    We are happy to discuss this matter with you once we have a signed FERPA waiver from Ms. [redacted]. We look forward to a positive resolution to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The business was lying it wasn’t an automated system it was a enrollment counselor that called me many times. Thank you,[redacted]

This complaint has been received.  A response will be posted after research has been completed regarding [redacted] complaint.

Good Morning Revdex.com,Thank you tremendously for your promptness in following up with me regarding my complaint submitted. I received a message clarifying my desired outcome. I am requesting assistance in a complete refund as I did not receive this course the school is attempting to charge. Thank you for clearing that up for me, I tried my best completing the complaint form as thorough and easy to understand as possible. I am always available if needed, please do not hesitate to reach out again I am happy to respond.Warmest regards,[redacted]

Good Morning Revdex.com,Thank you tremendously for your promptness in following up with me regarding my complaint submitted. I received a message clarifying my...

desired outcome. I am requesting assistance in a complete refund as I did not receive this course the school is attempting to charge. Thank you for clearing that up for me, I tried my best completing the complaint form as thorough and easy to understand as possible. I am always available if needed, please do not hesitate to reach out again I am happy to respond.Warmest regards,[redacted]

Initial Business Response /* (1000, 5, 2015/07/13) */
Contact Name and Title: [redacted] VP
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@maryville.edu
Maryville University takes the concerns of students, and potential students, seriously and is committed to working to...

resolve such concerns. Accordingly, Maryville University is in the process of reaching out to this potential student to explore potential options for her and to make good faith efforts to resolve her concerns. She is encouraged to contact the University directly with any other questions or concerns

This student’s information and information regarding the situation was taken during the referenced phone call to Maryville University's Student Service Center, and the information was immediately passed to the appropriate parties to research further.  The student also reached out to the Student...

Service Center via email shortly after her phone call.  Those emails were also received and reviewed. The issue was addressed and resolved as of 2:30pm on 1/23/2018 (the same day the student contacted us).  The student was also notified of her reinstatement into the applicable course.

[redacted] complaint has been researched.  Per [redacted] request, NURS 601 for fall 2017 has been deleted from the record.  Adjustments have been made to the student's account to reflect a zero balance.  Since the student paid no money, there is no refund due.  [redacted] will be notified to cease pre-collections as the student owes the university no money.  A statement will be sent to [redacted] at the home address listed in our records.