Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
To Whom It May Concern:Please accept our following response regarding complaint ID #[redacted].The matter of the customer complaint is in regards to rust forming on the car. While this is not an issue that we can control, we can work with the manufacturer to correct. Our Service Manager and the...
customer have been playing “phone tag” and are now under an agreement for the customer to produce the vehicle when the Honda District Service Manager is here to inspect the vehicle. This is the proper protocol for a rust perforation issue. Resolution regarding correcting the rust issue is at the discretion of Honda and we are working with them correctly to satisfy the customer.Regards,Charles "[redacted]" H[redacted]General ManagerRohrich Honda
Complaint ID [redacted]This letter is in response to a complaint from Mr. [redacted] about a pricing error on our website on a new 2016 Pilot. I was the person who priced the car in our accounting software. I explained, in what I felt was a courteous and sympathetic manor that this vehicle had...
been mispriced and in fact I did hit the number 2 instead of 3 when entering into the computer. We have three new Pilots that had just come in at the same time and the other two were correctly priced and MSRP. When it was brought to my attention that there was a pricing error, I changed it but it takes 24 hours for the change to hit our site.This customer refused to believe that it was a simple mistake and accuse me of bait and switch. In my opinion, common sense would tell you that if the other two vehicles were priced at full retail and this particular one had an exact amount of $10,000 difference, that my explanation made sense. I was not condescending in any way but he didn’t want to hear my explanation, I didn’t know he was coming in to see this car because my internet manager told me that he had inquired about the price and it seemed too good to be true, she told him it was an error but he chose to come in anyway thinking that since it was on the site, I would have to honor the ten thousand dollar error.I have been in this business for twenty years and Mr. [redacted] seems to think this was a ploy to get them here; I must say, I would never think that I could trick someone into coming to our store and get them to pay $10,000 more for a car just because I made a mistake. I offered Mr. [redacted] $1000 off on this vehicle, which is being sold all over town at full list price due to the demand and lack of availability. It was an unfortunate situation but even the customer admits that people do make mistakes. I corrected the error the day before he arrived and like he said it was online corrected the next day, he had a screen shot of the previous day.General Sales manager [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To date, I have not received any correspondence from American Honda or Rohrich Honda regarding any agreement for me to produce the vehicle when the Honda District Service Manager is available to inspect the vehicle. Walter @ American Honda did however leave a voice message stating that he has contacted Barry B[redacted] and if I do not hear from Barry by this Thursday October 27th, to call Walter back to resolve (no discussion re: district service manager arrangements). Lack of communication aside from Rohrich, I see that Mr. H[redacted] responded with the notion to completely resolve this issue is out of their control and will work with the manufacturer to correct. While this may be adequate, the trade in or resale value of the vehicle due to the rust perforation has plummeted. If the permanent correction of rust issue cannot be completed, then I fully expect Rohrich to provide transit of the vehicle from their service shop in Shadyside to the Body Shop on West Liberty Ave. As well as provide my wife with a replacement vehicle until her vehicle is returned. I expect this to be the steps for remediation every time we need to bring the vehicle in for correcting rust perforation. If amenable to this agreement, I will require Mr. Horn to produce a written statement stating so.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
To Whom It May Concern:Please accept our following response regarding complaint ID #[redacted].The matter of the customer complaint is in regards to rust forming on the car. While this is not an issue that we can control, we can work with the manufacturer to correct. Our Service Manager and the...
customer have been playing “phone tag” and are now under an agreement for the customer to produce the vehicle when the Honda District Service Manager is here to inspect the vehicle. This is the proper protocol for a rust perforation issue. Resolution regarding correcting the rust issue is at the discretion of Honda and we are working with them correctly to satisfy the customer.Regards,Charles "[redacted]" H[redacted]General ManagerRohrich Honda
Complaint ID [redacted]This letter is in response to a complaint from Mr. [redacted] about a pricing error on our website on a new 2016 Pilot. I was the person who priced the car in our accounting software. I explained, in what I felt was a courteous and sympathetic manor that this vehicle had...
been mispriced and in fact I did hit the number 2 instead of 3 when entering into the computer. We have three new Pilots that had just come in at the same time and the other two were correctly priced and MSRP. When it was brought to my attention that there was a pricing error, I changed it but it takes 24 hours for the change to hit our site.This customer refused to believe that it was a simple mistake and accuse me of bait and switch. In my opinion, common sense would tell you that if the other two vehicles were priced at full retail and this particular one had an exact amount of $10,000 difference, that my explanation made sense. I was not condescending in any way but he didn’t want to hear my explanation, I didn’t know he was coming in to see this car because my internet manager told me that he had inquired about the price and it seemed too good to be true, she told him it was an error but he chose to come in anyway thinking that since it was on the site, I would have to honor the ten thousand dollar error.I have been in this business for twenty years and Mr. [redacted] seems to think this was a ploy to get them here; I must say, I would never think that I could trick someone into coming to our store and get them to pay $10,000 more for a car just because I made a mistake. I offered Mr. [redacted] $1000 off on this vehicle, which is being sold all over town at full list price due to the demand and lack of availability. It was an unfortunate situation but even the customer admits that people do make mistakes. I corrected the error the day before he arrived and like he said it was online corrected the next day, he had a screen shot of the previous day.General Sales manager [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To date, I have not received any correspondence from American Honda or Rohrich Honda regarding any agreement for me to produce the vehicle when the Honda District Service Manager is available to inspect the vehicle. Walter @ American Honda did however leave a voice message stating that he has contacted Barry B[redacted] and if I do not hear from Barry by this Thursday October 27th, to call Walter back to resolve (no discussion re: district service manager arrangements). Lack of communication aside from Rohrich, I see that Mr. H[redacted] responded with the notion to completely resolve this issue is out of their control and will work with the manufacturer to correct. While this may be adequate, the trade in or resale value of the vehicle due to the rust perforation has plummeted. If the permanent correction of rust issue cannot be completed, then I fully expect Rohrich to provide transit of the vehicle from their service shop in Shadyside to the Body Shop on West Liberty Ave. As well as provide my wife with a replacement vehicle until her vehicle is returned. I expect this to be the steps for remediation every time we need to bring the vehicle in for correcting rust perforation. If amenable to this agreement, I will require Mr. Horn to produce a written statement stating so.
Regards,
[redacted]