We have just received you complaint to the Revdex.com about the scheduling of your poly level projectIt is unfortunate that you feel we have not been timely in our estimate and scheduling of your projectIn late September when our estimator first looked at you home he told you that we could not perform the work due to the fact that the crawispace could not be accessed and there was concern that the lifting of the garage slab could put pressure on the adjoining crawispace wall and cause damage to this areaIt is my understandings that after a conversation with our estimator in early October that you really wanted to have something done and you were willing to sign off on any damages caused from the liftingWe worked on coming up with an unconventional solution to fix your garage slabThe estimate was sent to you on October 7th, you did not sign the proposal until October 17", and the deposit was not paid until October 26"This is not a typical installation and has to be coordinated using the Poly Crew with additional manpower to complete the projectWe do not feel that a five to six week lead time to install is an unreasonable timeframe, as we do have other jobs to complete prior to starting yoursIt does not state anywhere that this project would be completed by a certain date and we do our best to schedule projects in a timely mannerI do apologize if the production department has not kept you informed as to the scheduleAt this juncture we feel it would be in both parties best interest to fully refund your deposit and you can find another contractor to complete your workWe will be in contact with you to get your credit card number as we do not keep this information on fileRespectfully, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to my complaint I have spoken to a representative at the company and we were able to get the issue resolved Thank you for help on this issue, and thanks to the company for working with me Regards, A [redacted]
We have just received you complaint to the Revdex.com about the scheduling of your poly level projectIt is unfortunate that you feel we have not been timely in our estimate and scheduling of your projectIn late September when our estimator first looked at you home he told you that we could not perform the work due to the fact that the crawispace could not be accessed and there was concern that the lifting of the garage slab could put pressure on the adjoining crawispace wall and cause damage to this areaIt is my understandings that after a conversation with our estimator in early October that you really wanted to have something done and you were willing to sign off on any damages caused from the liftingWe worked on coming up with an unconventional solution to fix your garage slabThe estimate was sent to you on October 7th, you did not sign the proposal until October 17", and the deposit was not paid until October 26"This is not a typical installation and has to be coordinated using the Poly Crew with additional manpower to complete the projectWe do not feel that a five to six week lead time to install is an unreasonable timeframe, as we do have other jobs to complete prior to starting yoursIt does not state anywhere that this project would be completed by a certain date and we do our best to schedule projects in a timely mannerI do apologize if the production department has not kept you informed as to the scheduleAt this juncture we feel it would be in both parties best interest to fully refund your deposit and you can find another contractor to complete your workWe will be in contact with you to get your credit card number as we do not keep this information on fileRespectfully, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to my complaint I have spoken to a representative at the company and we were able to get the issue resolved Thank you for help on this issue, and thanks to the company for working with me Regards, A [redacted]