Masada Private Car & Limousine Service

From: Katie H*** Date: Fri, Jun 12, at 4:PMSubject: Re: *** *** Complaint (***)To: *** *** Hi *** ***,Here is our response to the complaint:This is a billing dispute where the insurance company denied
the claim, however according to our records, the insurance company *** *** mentioned in this complaint is not the insurance company we have listed on the job file If there is a different insurance company that we need to contact, we will gladly speak with them to discuss the claim We are having Victoria give *** *** a call to verify insurance company/claim information Also, I don't see where *** *** ever requested a price reduction, or that he was unsatisfied with our work in our file notes, or that there was work that we billed for that was not completed I will gladly discuss those line items with him if necessary though We will ask him about this when we call him today.Thank you very much,Katie H***General Manager