Mascio Motorcar Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Business (***) mentioned that the appraiser responded to my comments on the dispute and they had shared the same with meBut I did not get any updates from either them or the appraiser.The only update I got from my loan originator (Amanda) is that she was waiting on them to respond and that I should dispute this through my bank.So I don't agree to that statementWhy was this not shared with me if they really had it then ?I can for sure say that no action was taken from your end because I was regularly communicating with the loan originator during that time and did not hear anything on this when asked.I have had enough discussion on this and would appreciate if you could refund my money.Thanks,***

***, I spoke with *** *** on Tuesday and she mentioned that both the buying and selling realtors have been contacted and nobody is going without returned phone calls. Please understand that there is very limited information we can give about a borrower's situation
since most is confidential. I can certainly understand your frustration when the timing of the transaction doesn't cooperate. I can be reached at ###-###-#### if you would like to discuss in more detail. Thank you. *** ***

[redacted],This Revdex.com complaint is the first I have heard of your dissatisfaction from a transaction that occured 6 months ago.  I would be happy to meet with you to review the details of your file to address your additional comments.  I have to correct my prior response regarding your request for reconsideration of value.  The documentation you supplied disputing value was reviewed by the appraiser and he responsed accordingly.  The information did not change the appraised value and was shared with you at that time.  I can forward it to you if you do not have it for your records.  You have disputed the value and the appraiser responded.  I'm sorry there is still a disagreement and that you elected to cancel your transction but that is your right.  The appraisal management companies are third parties to these transactions and they have backed up their work with their response.                      [redacted]

I have had a chance to review your file.  We require an appraisal on loan files and use an independent appraisal management company as a third party as do most lenders.  Being a mortgage company, we do not have any control over the appraised value of your...

property.  The correspondence in your file indicates that you were not satisifed with the appraised value.  The property appraised for slightly more than your purchase price 10 months earlier which does not seem unreasonable.  I do not see any formal request from you for reconsideration of value but did review supporting documentation from you why you felt it should be worth a higher value.  During that same time frame May 2015 you told us not to go any further with the loan.  Up to that point all emails and text messages seem to have had a timely response between you and the loan originator.  The file had subsequently been cancelled.  The next correspondence from you was an email October 2015 which went into a spam folder which is why you didn't get a response.  It was not because you were being ignored.  We were not aware of the contact.  We are not sure what you mean regarding disputing your appraised value by going through another bank.  I'm not following that part of your comments.  Six months have elapsed since your appraisal was completed and appraisals are good for 120 days.  If you would like to re-apply for a refinance transaction we would be happy to cover the appraisal cost if your loan goes to closing.  Please feel free to contact me direct if you would like to discuss this further.  Thank you. [redacted]