Masco Contractor Services of California Inc

Review: We moved into our home in 4/2013. It is a brand new home. Since moving in, our fireplace has not worked. We have been speaking with [redacted] of Masco Contractor Services of CA to try and resolve this issue for almost one year. They have sent out two different technicians who have tried to fix the fireplace without avail. My husband, [redacted], has called and emailed [redacted] countless times during the last 9-10 months but this issue is still not resolved. This is not acceptable.Desired Settlement: We want our fireplace fixed in a timely manner. We should not have to email and call Masco repeadedly to try and get this fixed. They have been stringing us along this entire time. To get a response from them is almost impossible.

Business

Response:

June 25, 2014

Revdex.com

4747 View Ridge Ave. #200

San Diego, CA 92123

Attn: [redacted]

Re: Revdex.com case #[redacted]

First, please be advised that this job/project is out of our Valencia office located at [redacted], CA location.

When we were told that the FP was having issues we sent our tech [redacted] to resolve the problem. [redacted] replaced the control panel and this seemed to resolve the issue but then the FP started having problems again. [redacted] then contacted the manufacturer regarding the issue and thought that we were no longer involved but apparently there was a miscommunication.

When we were contacted by the Revdex.com we found out that the homeowner was still having problems. We are once again addressing the problem and have a part on order that is expected to resolve the issue. When we receive the part [redacted] will contact the home owner to schedule an appointment to install the part. If this does not resolve the problem we will replace the FP.

Thank you,

Division Manager

Masco Contractor Services of California, Inc.

Review: Masco failed to complete installation of rain gutters on rental home at [redacted]. The installers did not have brackets with them at time of install. We were told that the job had been completed via email by Masco sales representative [redacted]. After heavy rains we saw that the gutters were sagging and not draining correctly. Upon further inspection we found that the mounting brackets were never installed.Desired Settlement: We would like the installation finished to correct sagging and have gutters drain correctly.

Business

Response:

FYI, We are now TruTeam of California, Inc. formerly known as Masco Contractor Services of California, Inc. Our license and FEIN remain the same.

Re: Revdex.com case #[redacted]

On 12/23/14 we received a

signed agreement from customer [redacted] to install a portion of rain gutter

at [redacted].

On 1/7/15 a crew was

dispatched to the location to perform the work and returned the following day

to complete the job. As far as we knew the job was completed and the project

was closed.

On 1/18/16 our sales

consultant [redacted] received an e-mail from customer [redacted] indicating

that the job had not been completed.

On 1/19/16 [redacted]

replied stating that we were unaware the job was incomplete and we would try to

resolve the issue ASAP.

We were not aware of any

outstanding issues until [redacted] contacted us on 1/18/16. We immediately

opened communications with Mr. [redacted] and developed a plan to correct any

issues. Mr. [redacted] appears in a number of e-mails to be satisfied with the

progression of the solution up until the timing of an apparent miscommunication

because on 1/28/16 [redacted] received an e-mail from [redacted] stating that

he would be continuing a complaint since he had not heard from anyone at

TruTeam for a week although on 1/20/16 [redacted] sent [redacted] an e-mail advising

him that an installer would go to the site the following day to investigate the

issues and install hangers and an installer was dispatched on 1/21/16 to finish

the work. [redacted] informed Mr. [redacted] that the installer had finished the

work on 1/21/16 and was told Mr. [redacted] would inspect the work that weekend and

get back to us.

On 2/12/16 our crew met

with [redacted] at the jobsite and made all necessary corrections requested by

Mr. [redacted]. Mr. [redacted] stated that he was satisfied. Our production manager Joe

Flores sent [redacted] an e-mail on 2/15/16 to confirm that the issues are

resolved and that he is satisfied but Mr. [redacted] has not responded.

Consumer

Response:

It appears that the business corrected the faulty work.

Regards,