Mascot Factory

Hi [redacted] , Good chatting with youHere’s a timeline of what transpired with [redacted] *** As you can see, we went above and beyond our procedures and policies in trying to please [redacted] ***, even though her actions are completely unreasonable and unprofessional Please let me know if you need any additional information Thank you [redacted] 3-7-14: [redacted] approached us to custom make a plush item for her, and paid a $prototype fee We spend time on the phone and via email to gather feedback from [redacted] on what she wanted done.4-1-2014: Based on her feedback, we create a prototype, and emailed photos of her initial prototype to [redacted] 4-4-14: [redacted] sent nasty email saying give her money back We scheduled a phone meeting for Apr to find out why she is unhappy.4-8-14: Discussed how our custom plush program worksShe was satisfied and apologized for her emailRevisions are made to her prototype.4-22-14: We emailed [redacted] revised prototype images, along with quotes We left voicemails We never heard back from [redacted] untilOct 30.10-30-14: [redacted] emailed out of the blue that she never heard from us in months and that she wants a refund of $or she will report MF to the Revdex.com We emailed her that I was waiting for her feedback that never came and that we spent far more in labor making multiple revisions on her doll and I was disappointed that she would threaten Revdex.com [redacted] goes quiet again for a year and months.12-22-15: (yes, year and months since our last contact with [redacted] ) [redacted] resurfaces, and after year from last correspondence with her, she sent a letter to the Revdex.com complaining she wanted $back.Dec and Jan 2015: [redacted] sends many, many, many emails and voicemails asking for her money back We told her the office was closed for the holidays, assured her we would refund her $when the office reopensJan 2015: [redacted] stops by the office to pick up a refund check, after saying she did not receive the check we had mailed her [redacted] stops by US Bank to cash the check, and blows up at the US Bank office manager and teller, after being informed that since [redacted] does not have a checking account with them, there would be a $check cashing fee Bank manager did inform [redacted] that she could cash the check at [redacted] ’s own bank, and avoid the fee Bank manager calls to apologize to us, and said she was unsure why [redacted] blew up at her and her staff [redacted] *** [redacted] *** [redacted]

Hi ***,
">Good chatting with you
Here’s a timeline of what transpired with *** ***. As you can see, we went above and beyond our procedures and policies in trying to please *** ***, even though her actions are completely unreasonable and unprofessional. Please let me know if you need any additional information. Thank you ***
3-7-14: *** approached us to custom make a plush item for her, and paid a $prototype fee. We spend time on the phone and via email to gather feedback from *** on what she wanted done4-1-2014: Based on her feedback, we create a prototype, and emailed photos of her initial prototype to ***.
4-4-14: *** sent nasty email saying give her money back. We scheduled a phone meeting for Apr 8 to find out why she is unhappy4-8-14: Discussed how our custom plush program worksShe was satisfied and apologized for her emailRevisions are made to her prototype4-22-14: We emailed *** revised prototype images, along with quotes. We left voicemails. We never heard back from *** untilOct 10-30-14: *** emailed out of the blue that she never heard from us in months and that she wants a refund of $or she will report MF to the Revdex.com. We emailed her that I was waiting for her feedback that never came and that we spent far more in labor making multiple revisions on her doll and I was disappointed that she would threaten Revdex.com. *** goes quiet again for a year and months12-22-15: (yes, year and months since our last contact with ***) *** resurfaces, and after year from last correspondence with her, she sent a letter to the Revdex.com complaining she wanted $backDec and Jan 2015: *** sends many, many, many emails and voicemails asking for her money back. We told her the office was closed for the holidays, assured her we would refund her $when the office reopens.
Jan 2015: *** stops by the office to pick up a refund check, after saying she did not receive the check we had mailed her. *** stops by US Bank to cash the check, and blows up at the US Bank office manager and teller, after being informed that since *** does not have a checking account with them, there would be a $check cashing fee. Bank manager did inform *** that she could cash the check at ***’s own bank, and avoid the fee. Bank manager calls to apologize to us, and said she was unsure why *** blew up at her and her staff
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Hi [redacted], Good chatting with you. Here’s a timeline of what transpired with [redacted].  As you can see, we went above and beyond our normal procedures and policies in trying to please [redacted], even though her actions are completely unreasonable and unprofessional. ...

Please let me know if you need any additional information.  Thank you [redacted]. 3-7-14: [redacted] approached us to custom make a plush item for her, and paid a $250 prototype fee.  We spend time on the phone and via email to gather feedback from [redacted] on what she wanted done.4-1-2014: Based on her feedback, we create a prototype, and emailed photos of her initial prototype to [redacted]. 4-4-14: [redacted] sent nasty email saying give her money back.  We scheduled a phone meeting for Apr 8 to find out why she is unhappy.4-8-14: Discussed how our custom plush program works. She was satisfied and apologized for her email. Revisions are made to her prototype.4-22-14: We emailed [redacted] revised prototype images, along with quotes.  We left voicemails.  We never heard back from [redacted] untilOct 30.10-30-14: [redacted] emailed out of the blue that she never heard from us in months and that she wants a refund of $250 or she will report MF to the Revdex.com.  We emailed her that  I was waiting for her feedback that never came and that we spent far more in labor making multiple revisions on her doll and I was disappointed that she would threaten Revdex.com.  [redacted] goes quiet again for a year and 2 months.12-22-15: (yes, 1 year and 2 months since our last contact with [redacted]) [redacted] resurfaces, and after 1 year from last correspondence with her, she sent a letter to the Revdex.com complaining she wanted $250 back.Dec 2014 and Jan 2015: [redacted] sends many, many, many emails and voicemails asking for her money back.  We told her the office was closed for the holidays, assured her we would refund her $250 when the office reopens. Jan 2015:  [redacted] stops by the office to pick up a refund check, after saying she did not receive the check we had mailed her.  [redacted] stops by US Bank to cash the check, and blows up at the US Bank office manager and teller, after being informed that since [redacted] does not have a checking account with them, there would be a $14 check cashing fee.  Bank manager did inform [redacted] that she could cash the check at [redacted]’s own bank, and avoid the fee.  Bank manager calls to apologize to us, and said she was unsure why [redacted] blew up at her and her staff. [redacted]
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