Maserati North America, Inc.

Maserati North America, Inc(“MNA”) is in receipt of the Revdex.com Complaint filed by consumer Mr*** ***. Please be advised that MNA is working directly with the customer to investigate his current concerns By way of background, prior to the filing of this Complaint, MNA
conducted an investigation and review of Mr*** vehicle concerns and service history. Based on said investigation and analysis, MNA determined that there was no obligation to reacquire or replace his vehicle. Furthermore, MNA determined that Mr*** alleged vehicle concerns were not attributable to MNA As a result, MNA respectfully declined Mr*** demand for a vehicle refund Thank you for your attention to this matter, and please feel free to contact me should you require any additional information

In response to the Revdex.com Complaint ***, MNA continues to work directly with the Customer, as well as all relevant parties, to address the within concern. The Customer’s automobile property damage claim is currently being managed by the Customer’s automobile insurer. Please feel free
to contact me should you require any additional information. Thank you very much

Complaint: ***
I am
rejecting this response because:
While I was offered a months payment from maserati, I was also asked to waive my rights regarding the NYS lemon lawThe check engine issue re-appeared a few days after I received the letter to waive my right to the lawtherefore I have rejected the offer for month's payment
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Maserati North America, Inc(“MNA”) is in receipt of Complaint #***. Please be advised that MNA contacted the customer directly in response to the Complaint. This Complaint has been resolved with the customer, and this matter can be marked closed

Please be advised that MNA continues to work directly with the Customer to resolve this issue. An MNA representative has been in contact with the Customer, as recently as today, May 17, 2016, to address and resolve the Customer’s issue. Thank you very much and please advise if you need any additional information at thi

We are communicating with the customer directly and have a few dates submitted for inspection and test driving with our regional area team.

In response to Mr. [redacted]s latest Revdex.com communication, please be advised that Maserati North America, Inc. continues to work directly with the customer, through his counsel, to resolve this matter.

Please allow this correspondence to serve as Maserati North America, Inc.’s (“MNA”) response to the above-referenced complaint from customer [redacted].  Please be advised that MNA has been working directly with the customer to address the concern, and the parties have resolved the...

issue.  Thank you very much for your attention herein.  Please feel free to contact MNA should you require any additional information.

Complaint: [redacted]
I am rejecting this response because:
as of today May 17th, 2016 - 4+ months after the incident, the vehicle is still not delivered. As per the recent communication, during the test drive today they found steering is malfunctioning and they need to replace that. Do not know how long that will take. My other major concern is - Dealer sent to a body shop and not sure whether that body shop is an authorized Maserati repair shop. I do not have confidence that the right people worked on this vehicle. 
Regards,
[redacted]

In response to NJ Revdex.com Complaint [redacted], please be advised that Maserati North America, Inc. has been working directly with the customer, through his counsel, to resolve this matter.  Thank you very much and please advise if you need anything further at this time.

Complaint:...

[redacted]
I am rejecting this response because:
We have not had a car now for the past 10 weeks. This is besides the fact that the car has been in service 8 times over the past 24 months. Maserati is in contact with us however they are moving way too slow. I respectfully request that they try to speed up the process. My wife is killing me!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
We had an agreement in place and all the required work from my side was completed on 06/16/17. I followed up today with the dealership if the funds have been issued and they still have not. The dealership told me that MNA asked the dealership to mail the funds and they would reimburse the dealership afterwards. I'm not closing this ticket until I receive a confirmation that the agreed amount has been mailed. The dealership told me they will keep me updated when that happens. Since my ticket was opened on 6/11 and I'm not sure if I have 10 days to respond to this from the time the ticket has opened originally or from 6/16  when I received the second follow up email from Revdex.com, I'm rejecting this until I get confirmation that the agreed resolution has been issued and mailed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is not an issue with the Insurance. Insurance company approved the claim long back and the issue is with Maserati's inability to provide the required part ( Seat ). They say its being sent from factory in Italy and its the wait which is frustrating. Body shop, Dealer, Insurance - all are waiting for the part to be shipped by Maserati which is taking long.As of today we are still waiting for the part.
Regards,
[redacted]

Please be advised that Maserati North America, Inc. has been in direct contact with the Consumer, and continues to work directly with her to address her concerns.