Maserati North America

Complaint: [redacted] I am rejecting this response because:It is not an issue with the InsuranceInsurance company approved the claim long back and the issue is with Maserati's inability to provide the required part ( Seat )They say its being sent from factory in Italy and its the wait which is frustratingBody shop, Dealer, Insurance - all are waiting for the part to be shipped by Maserati which is taking long.As of today we are still waiting for the part Regards, [redacted]

Please allow this correspondence to serve as Maserati North America, Inc.’s (“MNA”) response to the above-referenced complaint from customer [redacted] Please be advised that MNA has been working directly with the customer to address the concern, and the parties have resolved the issue Thank you very much for your attention herein Please feel free to contact MNA should you require any additional information

Complaint: [redacted] I am rejecting this response because: We had an agreement in place and all the required work from my side was completed on 06/16/I followed up today with the dealership if the funds have been issued and they still have notThe dealership told me that MNA asked the dealership to mail the funds and they would reimburse the dealership afterwardsI'm not closing this ticket until I receive a confirmation that the agreed amount has been mailedThe dealership told me they will keep me updated when that happensSince my ticket was opened on 6/and I'm not sure if I have days to respond to this from the time the ticket has opened originally or from 6/ when I received the second follow up email from Revdex.com, I'm rejecting this until I get confirmation that the agreed resolution has been issued and mailed Regards, [redacted]

We are communicating with the customer directly and have a few dates submitted for inspection and test driving with our regional area team

Complaint: [redacted] I am rejecting this response because: as of today May 17th, - 4+ months after the incident, the vehicle is still not deliveredAs per the recent communication, during the test drive today they found steering is malfunctioning and they need to replace thatDo not know how long that will takeMy other major concern is - Dealer sent to a body shop and not sure whether that body shop is an authorized Maserati repair shopI do not have confidence that the right people worked on this vehicle Regards, [redacted]

In response to NJ Revdex.com Complaint [redacted] , please be advised that Maserati North America, Inchas been working directly with the customer, through his counsel, to resolve this matter Thank you very much and please advise if you need anything further at this time

Please be advised that Maserati North America, Inchas been in direct contact with the Consumer, and continues to work directly with her to address her concerns

Complaint: [redacted] I am rejecting this response because: We have not had a car now for the past weeksThis is besides the fact that the car has been in service times over the past monthsMaserati is in contact with us however they are moving way too slowI respectfully request that they try to speed up the processMy wife is killing me! Regards, [redacted] ***