Mashav Relocation

From: *** F* Date: Tue, Dec 15, at 3:PMSubject: Consumer complaint #***To: ***@myRevdex.com.org***,Thank you for the emailI am attaching copy of the last claim result email correspondents that we have sent to *** ***. The Highlighted fields reference the waiver partBelow you will also find the e-signature accepting the result with time and date.Thanks again for contacting us, I will be happy to answer any questions you may have.MikeMashav Relocation*** *** *** ***Beltsville, MD ***MashavRelocation.comUS DOT: ***MC:***Rep: *** F*Relocation ConsultantPhone: ###-###-####Phone: ###-###-####Fax:###-###-#### Moving EstimateJob Number: *** CUSTOMER INFO Name: *** *** E-mail: ***@***.com MOVING FROM Level: Ground MOVING TO Level: Ground MOVING DETAILS Reference Number: *** Created on: 10/07/2015 Move Date: Friday, 09/25/2015 Type: Local Move (Residential) Size: Partial Home 500-lbs (cf) MOVING ESTIMATE TOTAL ESTIMATE:$ 0.00 UNDERSTANDING YOUR QUOTEDear *** We submitted a claim form from you indicating that there were some damages to your goodsWe have then done a valuation based on the contract you have signed on the day of the pickup which includes basic liability insurance that covers up to $0.60/per pound per itemWith further investigation based on the form you have filled out with your itemized list of damage goods you are entitled to the following amount. Claim Status: Approved (a check will be mailed to you Within 7-business days or deducted from final invoice). Settlement Amount: $78.00 Reason for settlement: Coffee table Replacement 85lbsx.60cent per Lbs= $+ $good faith adjustment Person Authorized This Reimbursement? R S*** Date Reimbursement Was Authorized: 10-13-15 By confirming this letter and e-signing this form, you accept the sum of reimbursement we have agreed uponThe check will be sent to you Within 7-business days or deducted from final invoiceBy signing this form and accepting the reimbursement check, you relinquish your rights of making any further claims against the moving company regarding your moveYou also relinquish your rights of taking any further action against our moving company regarding this matter or any other matter and further complaint or take any action including any State, City, Federal, Government, Insurance, Subrogation, Consumer, Public, Media, Internet, Arbitration, or Credit Card agency. Please e-sign below
Confirm your move by completing the Electronic Signature. E-Signature by Job# ***message*** Tue, Oct 13, at 7:PMTo: ***@mashavrelocation.com***@mashavrelocation.comJob#: *** *** *** ***@***.com

11/25/
Revdex.com Complaint *** ***
To Whom It May Concern:
Mashav relocation sincerely apologies to *** *** for any
inconvenience
she may have had during her move. Moving
out of state can be a very stressful and even an overwhelming time for many people
It is our goal to ensure pleased customers and provide excellent service for a smooth
moveDespite our efforts; there are from time to time unexpected issues that
allow reimbursement/refund
Keep in mind that even though the customer clearly state
that the table “collapsed” after the movers already delivered the items and left
the premisesMashav Relocation still agreed and valid her to file a claimThe
claim was handled quickly and respectfully according to the terms of the
contract and liability insurance guidelines.(The contract guidelines do not
cover the actual value of the items, the amount is calculated by weight
cents per lbsper item)
The contract clearly suggests customers to purchase additional
insurance coverage
“*Basic Liability Protection-What you
need to know first is that Mashav Relocation LLC provides you with a valuation,
this is not insuranceValuation is the predetermined limit of liability as
stated on the moving contract or bill of lading (cents per pound per article)This is automatically part of the contract with no extra cost
*Full protection Insurance(recommended) - Check your
homeowners' insurance policy before moving to see if you are covered for damage
or loss during a move by a professional moving companyIf not,
MashavRelocation offer full protection insurance policy through www.bakerintl.com
at an additional fee.Ask your representative for more details.”
The Coffee table Replacement 85lbsx.60cent per Lbs.= $
In addition ** *** received $more as a good faith adjustment totaling the compensation
dollar amount to $
The customer (*** ***) agreed to the claim result and
singed the settlement offer and waved future claims by accepting the settlement.”
“Dear *** ,We submitted a claim form from you indicating
that there were some damages to your goodsWe have then done a valuation based
on the contract you have signed on the day of the pickup which includes basic
liability insurance that covers up to $0.60/per pound per itemWith further
investigation based on the form you have filled out with your itemized list of
damage goods you are entitled to the following amount
Claim Status: Approved (a check will
be mailed to you Within 7-business days or deducted from final invoice)
Settlement Amount: $
Reason for settlement: Coffee table
Replacement 85lbsx.60cent per Lbs= $+ $good faith adjustment
Person Authorized This Reimbursement?
R Shany
Date Reimbursement Was Authorized:
10-13-
By confirming this letter and
e-signing this form, you accept the sum of reimbursement we have agreed upon
The check will be sent to you Within 7-business days or deducted from final
invoiceBy
signing this form and accepting the reimbursement check, you relinquish your
rights of making any further claims against the moving company regarding your
moveYou also relinquish your rights of taking any further action against our
moving company regarding this matter or any other matter and further complaint
or take any action including any State, City, Federal, Government, Insurance,
Subrogation, Consumer, Public, Media, Internet, Arbitration, or Credit Card
agency
Please e-sign below”
Mashav Relocation issued
a check on 10-for the amount agreed ($78)
Our company believes that we have handled the customer’s requests
and this unfortunate situation properlyIt is clearly not our intentions to
have damages or missing items to any of our clienteles as was communicated with
*** *** frequently
We do hope *** *** will find our conduct reasonable and
fair once she is settled in her new home and the annoyance of the relocation process
has subside and void the additional dispute
Kind Regards,
Moshe H***
Mashav Relocation,
***

We sent the claim form to our client back on 6/12/15 and
didn't receive anything back yet, we cannot issue any refund without the claim
form filled up.
Delivery issue- it is very common in the moving industry to
use a 3rd party...

carrier for long distance moves and we never lied to our
customers about that. We always say there is a possibility for it.
The client was charged $250.00 extra upon delivery for a
shuttle service fee since he lives on a very narrow street and we couldn't fit
the big truck into his apartment complex, the client was aware of this optional
service before he choose our company and it is stated clearly on the contract
and estimate.
Customer was ready for delivery in Venice CA from 6/3/2015
and received his delivery exactly on time. (It could have been delivered up to
21 business days from that day as per our contract).
However, it seems we did lose the two boxes and we would
like to composite the client.
We kindly ask the client to fill up the claim form emailed
to him 6/12/15 so we can process it properly and find suitable compensation for
his lose. Going around the web and trying to shame our company reputation will
not help to resolve this matter.
Below, our respond to the client email back on 6/12/2015, 
  Dear Mr. [redacted],
 
I’m sorry to hear about your missing items. I have conducted
a thorough investigation evolving the drivers, crew, staff members and other
clients that received services around the same time. We have checked our
storage facility and cameras multiple times and again I am sorry to report that
your boxes are nowhere to be found.
A claim form is attached, please be sure to fill it out and
either mail it back or fax it to me, and I’ll be sure to personally handle
it. 
Our fax number is ###-###-####. 
Mailing address: [redacted], MD 20705
 
I can assure you that if we gather any new information
regarding your boxes, we will inform you and send it to you immediately.
 
 Sincerely,
Mashav Relocation

Revdex.com Complaint [redacted] To Whom It May Concern:  Mashav Relocation sincerely apologize to [redacted] for any inconvenience she may have had during her move.  The moving process can be a very stressful one and even an overwhelming experience for many people. It is our goal...

to ensure pleased customers and provide excellent service for a smooth move. Despite our efforts; there are from time to time unexpected issues that may seem disagreeable to the customer. We have investigated the delivery process [redacted] mentioned in her complaint and have reimbursed her over $550. In regards to the damaged item, the grandfather clock was fixed and is scheduled to be delivered to [redacted] within the next few days. Our company believes that we have handled [redacted]’s requests properly. It is clearly not our intentions to have any more issues with [redacted]. Please feel free to contact us with any question or concern, Kind Regards,Moshe H[redacted]###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I accept the business response but I do not agree with the decision to only give me $78.00 for a table that they broke that cost $369.99.  This is still not fair to me as a customer and I will never use Mashav Relocation again.  
[redacted]

We sent the claim form to our client back on 6/12/15 and
didn't receive anything back yet, we cannot issue any refund without the claim
form filled up.
Delivery issue- it is very common in the moving industry to
use a 3rd party carrier for long distance moves and we never lied to...

our
customers about that. We always say there is a possibility for it.
The client was charged $250.00 extra upon delivery for a
shuttle service fee since he lives on a very narrow street and we couldn't fit
the big truck into his apartment complex, the client was aware of this optional
service before he choose our company and it is stated clearly on the contract
and estimate.
Customer was ready for delivery in Venice CA from 6/3/2015
and received his delivery exactly on time. (It could have been delivered up to
21 business days from that day as per our contract).
However, it seems we did lose the two boxes and we would
like to composite the client.
We kindly ask the client to fill up the claim form emailed
to him 6/12/15 so we can process it properly and find suitable compensation for
his lose. Going around the web and trying to shame our company reputation will
not help to resolve this matter.Below, our respond to the client email back on 6/12/2015,   Dear Mr. [redacted],
 
I’m sorry to hear about your missing items. I have conducted
a thorough investigation evolving the drivers, crew, staff members and other
clients that received services around the same time. We have checked our
storage facility and cameras multiple times and again I am sorry to report that
your boxes are nowhere to be found.
A claim form is attached, please be sure to fill it out and
either mail it back or fax it to me, and I’ll be sure to personally handle
it. 
Our fax number is ###-###-####. 
Mailing address: [redacted], MD 20705
 
I can assure you that if we gather any new information
regarding your boxes, we will inform you and send it to you immediately.
 
 Sincerely,
Mashav Relocation

These guys are amazing. I hired them to move my mother. Great moving company they were very professional from the beginning. They came in and did a walkthrough for us gave us an estimate that beat out the other estimates by other moving companies by over a $500.00.
The best part was there price did not go up from the time they gave us their quote to the time the delivered or things.
Roger and Michael the movers were great they packed everything and had everything in the moving truck in about 3 hours and nothing was lost or broken, I'm talking about a full packing of every thing.
All in all I was extremely pleased with there service and would definitely use them again for moving. I'm so glad I called and went with them. Very satisfied happy customer!!!
I can't thank Mashav enough for an excellent and stress free move. I will be using them again for my move this year. I will be recommending them to everyone.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:This response is not only inaccurate it is absurd. If there was a clear understanding, price, inventory, and quote there would not have even been any back and forth on any level. All items within the prior responses need to be addressed as me speaking with any representative from Mashav Relocation has been unproductive, disrespectful, and unacceptable throughout this entire business transaction.  I will request the employee’s information again as Mashav Relocation recommended that I press charges with the police in order to seek and retribution. The purpose of the Revdex.com is so that we can communicate as speaking directly with Mashav Relocations yields no results on any level.  In case Mashav misplaced my initial complaint all issues were not only categorized but placed in chronological order. I will provide them again for your records as the most recent response reads as if there were no previous correspondences on record. • Workers arrived late (arrival time to begin was 7: 00 am/ workers arrived at 7:30 am and did not begin working until approximately 7:45 am) • Workers were given a walk thru of property to ensure completion time and assess all items being packed ( response from your team was move • would not only meet the deadline but services were expected to be completed early) • At approximately 11:30 am team lead requested that I go purchase them lunch (given the circumstances and me being alone there as a female I complied) • Team did not work at full capacity for the entire period at the home (When I walked around to monitor and check progress throughout the day at no point were all three members working) • Additional items were both washed and packed by myself (Workers did not pack items not included within the quote. They simply took approximately 10-15 minutes to load them on the truck) • Food Packed with belongings (I specifically instructed workers to not pack any food items from kitchen inclusive of can goods and boxed nonperishable items and despite my instructions open bags of chips, candy, and pasta were found packed with kitchen items) • Workers gave additional quotes to complete tasks such as remove curtain rods and TV mount brackets which they were compensated for immediately in cash for the amount which they required (this could possibly play a role in time and rates as they all sat around as one completed this portion of the job) • The price is double the amount quoted in the estimate. (If after assessment of home was completed upon arrival of team and they would have stated that the job was double the expected time and price no service would have been rendered. • Price adjustments were promised via verbal agreement over the phone prior to me releasing my property to your company. (Yesterday after speaking with a representative of your company it was stated that a resolution for price adjustments could be made closer to the estimate as I stated to the representative I not only was expecting a price for half the amount but I did not have the finances to support this charge. There were several back and forth prices adjustments such as one hour off for travel and addition hour off for break. I stated to the company representative that that was not enough of price adjustment and I was promised that something much closer to the quote and more reasonable would be resolved with a phone call which would be initiated by your company to me today at 3:00 pm. If I was told no resolution could be met to support the initial quote I would not have released my property under any circumstance to your company. • No call was initiated from your company to me to rectify situation as promised. (I initiated phone call to your company and no resolution could be met that was even close to estimate which was what was verbally promised prior to release of my property the day before) • Inappropriate Touch (worker rubbed my shoulder in an inappropriate manner throughout the day when requesting meal and or additional payments) • Worker Harassment (worker called my personal cell phone to threaten and harass me for filing a complaint against him; picture of call log and text message was sent to company via email 3/4/17) • Delivery Date Confusion (Confusion over delivery date after two day window was given from company after waiting extra week to receive delivery date) • Grandfather Clock Damaged/Broken (The moving company left right after they told me the grandfather clock was working and put back together and it was not. They switched the ticker but they did not put it back together properly and it is broke. I called the driver and he told me to call the company and they can tell me what to do. He refused to put the clock back together and told me I should ask the company to get the guys that took it apart to put it back together. Before I could receive further clarification the worker hung up the phone on me.Next steps beginning with requesting the company give me the first and last name and contact information of the worker who sexually harassed me as well as threaten me via phone call and text message as I will most definitely file a police report as Mashlav Relocation suggested. In addition I plan to post reviews and take the necessary legal action against this company for false advertisement of pricing, horrific customer service, sexual harassment and acts of threat, as well as emotional distress. A stated before the reason for the Revdex.com is because communication with this company is unproductive, disrespectful, and unacceptable on their part.Regards,[redacted]

This company is very unscrupulous. The movers entered my residence with a pushy attitude I hadn't expected which did not put me at ease. They quickly loaded all my furniture onto their truck in much less time than I had been told to expect by the company representative who gave me an initial quote for the move. Despite that, they handed me a bill that was fifty percent higher than the initial quote. I was expecting the same or lower bill than the initial quote. When I attempted to call the company representative to discuss the inflated price, she was suddenly unreachable despite having spoken with her just a half hour earlier. After several attempts to reach her, I gave up. The foreman was very aggressive with me and told me that I had to deal with him and to forget about the company representative. My boyfriend tried to call the woman and was told that she was not working that day, which was untrue. When I refused to accept the bill and my boyfriend insisted the movers unload their truck, the movers refused to do so and tried to raise the price even higher, insisting that I agree to the inflated bill because they already had possession of all my things. My boyfriend had to tell them that he was going to call the police before they would agreed to return my furniture. They maliciously damaged my nightstand and hid the damage from me by putting other furniture to obscure it. They also left with a very expensive mirror I only noticed missing after the truck was gone. Incredibly, after I successfully refuted their bills, they are still attempting to keep my deposit.

11/25/15
Revdex.com Complaint [redacted] 
To Whom It May Concern:
Mashav relocation sincerely apologies to [redacted] for any inconvenience
she may have had during her move.  Moving
out of state can be a very stressful and even an overwhelming time for many people.
It is our goal...

to ensure pleased customers and provide excellent service for a smooth
move. Despite our efforts; there are from time to time unexpected issues that
allow reimbursement/refund.
Keep in mind that even though the customer clearly state
that the table “collapsed” after the movers already delivered the items and left
the premises. Mashav Relocation still agreed and valid her to file a claim. The
claim was handled quickly and respectfully according to the terms of the
contract and liability insurance guidelines.(The contract guidelines do not
cover the actual value of the items, the amount is calculated by weight .60
cents per lbs. per item)
The contract clearly suggests customers to purchase additional
insurance coverage.
“*Basic Liability Protection-What you
need to know first is that Mashav Relocation LLC provides you with a valuation,
this is not insurance. Valuation is the predetermined limit of liability as
stated on the moving contract or bill of lading (60 cents per pound per article). This is automatically part of the contract with no extra cost.
 
*Full protection Insurance(recommended) - Check your
homeowners' insurance policy before moving to see if you are covered for damage
or loss during a move by a professional moving company. If not,
MashavRelocation offer full protection insurance policy through www.bakerintl.com
at an additional fee.Ask your representative for more details.”
The Coffee table Replacement 85lbsx.60cent per Lbs.= $51.00.
In addition [redacted] received $27 more as a good faith adjustment totaling the compensation
dollar amount to $78.
The customer ([redacted]) agreed to the claim result and
singed the settlement offer and waved future claims by accepting the settlement.”
“Dear [redacted]  ,We submitted a claim form from you indicating
that there were some damages to your goods. We have then done a valuation based
on the contract you have signed on the day of the pickup which includes basic
liability insurance that covers up to $0.60/per pound per item. With further
investigation based on the form you have filled out with your itemized list of
damage goods you are entitled to the following amount.
Claim Status: Approved (a check will
be mailed to you Within 7-14 business days or deducted from final invoice).
Settlement Amount: $78.00
Reason for settlement: Coffee table
Replacement 85lbsx.60cent per Lbs= $51.00 + $27 good faith adjustment
Person Authorized This Reimbursement?
R Shany
Date Reimbursement Was Authorized:
10-13-15
By confirming this letter and
e-signing this form, you accept the sum of reimbursement we have agreed upon.
The check will be sent to you Within 7-14 business days or deducted from final
invoice. By
signing this form and accepting the reimbursement check, you relinquish your
rights of making any further claims against the moving company regarding your
move. You also relinquish your rights of taking any further action against our
moving company regarding this matter or any other matter and further complaint
or take any action including any State, City, Federal, Government, Insurance,
Subrogation, Consumer, Public, Media, Internet, Arbitration, or Credit Card
agency.
Please e-sign below”
 Mashav Relocation issued
a check on 10-19 for the amount agreed ($78).
Our company believes that we have handled the customer’s requests
and this unfortunate situation properly. It is clearly not our intentions to
have damages or missing items to any of our clienteles as was communicated with
[redacted] frequently.
We do hope [redacted] will find our conduct reasonable and
fair once she is settled in her new home  and the annoyance of the relocation process
has subside and  void  the additional dispute.
 
Kind Regards,
Moshe H[redacted]
Mashav Relocation,
[redacted]

Client's move was taken under a binding estimate. A binding
estimate is not a bid or a contract. It is a quotation of the approximate cost
based on a list of items provided by the client. The final cost is determined
by the actual list of items and volume that was at the...

customer’s home. So, in
this case, the client received a binding estimate during the initial order for
service and a binding contract at pick up time, for which she signed and
approved. More goods were tendered at pickup day. The customer was informed
that if she wishes to ship all the extra items the cost would increase. Mashav
Relocation handed the bill of lading to the customer at the end of the pick up
to review and to sign.
Customer signed and paid about half of het total new bill. At
no point until delivery time, customer informed Mashav Relocation her concerns
regarding the new bill.
Delivery issues:
Customer was notified at least 24 hours before the delivery
date. We never notify our customers 48 hours before we arrive, that wasn’t
discussed with us before and we never promised that to the customer.
Stairs fee:
Customer moved into apartment in the 3rd floor. The
customer was aware of our stairs fee policy which is 1st flight of
stairs is free and any additional flight of stairs will be $75 extra.
Mashav Relocation waived the stairs fee for the 3rd
floor as a common courtesy.
Trash:
Drivers are not allowed to take customer’s trash.
Unassembled items:
The driver wasn’t able to assemble one of the customer’s
furniture because he did not have the manual instructions. The rest of the furniture
assembled according to the customer’s request.
However, customer satisfaction is our first priority and we
would like to compensate [redacted] for all of her issues with our company for
the amount of $75.00. This is on top of the $75.00 that we waived for the
stairs.

This company is very unscrupulous. The movers entered my residence with a pushy attitude I hadn't expected which did not put me at ease. They quickly loaded all my furniture onto their truck in much less time than I had been told to expect by the company representative who gave me an initial quote for the move. Despite that, they handed me a bill that was fifty percent higher than the initial quote. I was expecting the same or lower bill than the initial quote. When I attempted to call the company representative to discuss the inflated price, she was suddenly unreachable despite having spoken with her just a half hour earlier. After several attempts to reach her, I gave up. The foreman was very aggressive with me and told me that I had to deal with him and to forget about the company representative. My boyfriend tried to call the woman and was told that she was not working that day, which was untrue. When I refused to accept the bill and my boyfriend insisted the movers unload their truck, the movers refused to do so and tried to raise the price even higher, insisting that I agree to the inflated bill because they already had possession of all my things. My boyfriend had to tell them that he was going to call the police before they would agreed to return my furniture. They maliciously damaged my nightstand and hid the damage from me by putting other furniture to obscure it. They also left with a very expensive mirror I only noticed missing after the truck was gone. Incredibly, after I successfully refuted their bills, they are still attempting to keep my deposit.