Mason Dixon Contracting

sign contract after hurricane Michael for roof repair/ home repair, roof completed, started on siding completed wrong did not finish. no response.
signed a contract in march or April 2019 hurricane Michael, never received a copy. they ask for my check that my insurance company sent for my damages which was alittle over 7000. they needed that to start my roof they said. Yes I sent it. my damages was needed roof and minor home repairs. guarantee to get my insurance to pay for damages roof, siding replace, shed, fence, garage door and sheetrock repair. roof repaired July or august not sure 2019. Found out from my insurance company was in litigation and the insurance company could not discuss anything with me. That was in October. still have not heard a word from Mason they have Never once called me. The Roof I called about several times, then finally they sent supplies and started. I Called my insurance company in February asking if the case was resolved, they said yes, it was settle in December 2019. Still February 2020 no call or mail form Mason, if I did not call them I would still be waiting. They lady Melissa or Angela, thought my case was closed. My insurance company paid them over $38000 plus my $7000. The roof is on and low grade half done siding they did not finish. have not compensated me for anything they sued my insurance for. Mason Dixon contracting is scamming insurance companies and home owners. I ask for a scope they sent me the scope I gave Jasper he was the 1st guy who came to my home and I signed my contract with. Before my roof was put on he was not longer with the company 2 months later. I do have the final judgement from my insurance and still waiting on Mason Dixon t send the ladies in the office said its private and they can't send to me. Just like I said scamming insurance and homeowners. The guy working on my home Dan his crew his brother and 2 other guys started on my home in the first of march 2020 still waiting I have full videos, pictures and history of text messages. I told them to stop when they was nailing pieces to my house that you see full nails showing which was incorrect put 4inch siding the least expensive they could find on my house, I had 5inches, the guy cut the siding against one of the room windows that now need to be replaced. Every time I call Mason I do not get a call back if I speak to one of the ladies or the phone just rings like they are watching the caller ID.

Destruction of property during replacing the roof.
Mason Dixon was hired to repair/replace my roof. The project took over 3 months to complete was unsatisfactory results. The workers during construction caused damage to my home. They promised to pay for the damages but refuse to. I have made numerous phone calls, text messages and e-mails to no avail. Their construction methods were unprofessional.

In June I send $7000.00 to start the repair on my home until this date nothing done.
They always have an excuse. Now, I tried to call no answer..
In April 2019 the gave me an estimate.for the repair of my home. I sent $7000.00 check in June 2019 for their to start the repair of the home. In August they told me that the person that was in charge is not longer with them and that the price of the repairs went up and that they start a litigation with my insurance for the payment. Everytime I called they have an excuse. I can't talk with a person that can give me an answer. The receptionist always tell me that they are going to call me, and nobody contact me. Today they told me the were on State Emergency. Then they transferred me to a claim department recorder, and I was not able to get all the information, I called back, the receptionist did not answer the phone.

Mason Dixon Contracting has failed to complete repairs to my home as contractually obligated. They have been paid in full.
Mason Dixon Contracting has failed to complete repairs to my home as contractually obligated.
1.D not repair nor replace outside air conditioner cut off, left it exposed to elements.
2. Did not replace or repair TV antenna. 3.Did not rehang rear porch swing. 4.Removedtelephone box from house and left it on the ground by house.
5.Did not replace 10 light fixtures on exterior on house that they were paid $1445.10 to replace (I replaced them out of my own pocket because it was evident that they weren't.).
6.Replaced front storm door either incorrectly or damaged when installed. Door slams uncontrollably.
7.Sub standard paint job on exterior has visible lines of missed paint spots all over house.
8.When replacing vinyl and replacing it with Hardy board strips of old vinyl are visible along the bottom of the house all the way around.
9.I have contacted the company many times in attempt to get a copy of the contract that I signed with them. Upon signing the contract I was assured by former employee Bob M that he would provide me with a digital copy of the contract due to the unavailability of a copier at the time.
Everything listed in this complaint was funded through an insurance check from *** through myself and mortgage company ***. All items listed have a value attached to them.

Worst roofing company in the world. I've been waiting a year and a half on my roof and they have me locked in with an assignment of benefits. They haven't done anything at all communication sucks everything about them sucks. Never use this company!

9-1-2019: Mason Dixon will promise you the world, but after you sign with them, they pretty much ignore you and your pleas for help. After 8 months they finally put a roof on my house, but during all that time they pretty much refused my many, many calls and e-mails. They are now ignoring all my requests for updates on all the other many repairs they promised to do because of the damage from Hurricane Michael almost a year ago. They are liars and treat their clients like dirt. If you value anything, never, never use them.

Holly S

roof damaged in storm not sealed by company, vermin entered, did damage. roof not inspected, work not completed properly, wont talk to us to sort out.
A hurricane damaged the roof of our house at ***, Davenport, Florida 33897 in or around November 2017 . Mason Dixon contracted to replace the roof, but they instructed us they could not carry out the works immediately, as they had a large volume of roofs to replace. They assured us however that they would make the roof secure pending the replacement, having established that there were number of holes in it. this was important as they were informed that this is a non rented holiday home and is not continuously occupied. they assured us that they would take care of matters but they did not. They did not make the roof secure and rats entered the home and caused extensive damage.
The standard of work carried out on the roof was poor and this necessitated us having them return to the property on a number of occasions. We were told the roof was inspected but we have since learned that it has never received its inspection. we have tried on numerous occasion to contact Mason Dixon by telephone email and we even met a representative in person, who has subsequently left the company, but all our efforts to have the matter resolved have failed. on the last occasion the lady in Mason Dixon hung up on us when we tried to sort matters out.

We have the final monies due to Mason Dixon on account but they are refusing to engage with us to finalize the matter. The issue as regards the damage and the inspection are still live and need to be dealt with. We have now established that they have registered a lien against our property.

We have attempted to cancel our contract with Mason Dixon based on their business practices and lack of insurance approval since October 8, 2018.
We signed a contract on June 13, 2018 with Mason Dixon for a complete re-roof due to damage from Hurricane Irma. Before and after signing the contract we asked for a written estimate multiple times and it was not provided. We were advised that our roof would be tarped and it was tarped in the wrong spot. We asked for them to come out and fix the tarp and it was never done. The company worked directly with our insurance company and was not successful in getting the full claim approved that they submitted $(27,256). They sent a 10 day demand letter to the insurance prior to submitting an estimate, photos or any documentation. The entire process was very unprofessional. Mason Dixon's notary signed and notarized documents that were not signed in front of her. I did not sign the documents in front of the notary and they were notarized days later (falsified documents). Once we received the partial claim approval we were advised by Mason Dixon that the amount would not be enough for all of the repairs ($20,000) for a re-roof of a 1600 square foot home. Our point of contact was unresponsive and we were unable to get any answers for over a month after many calls, emails and texts. Mason *** was not responding or moving forward with our re-roof.
On October 8, 2018 we requested to cancel our contract with Mason Dixon. We spoke with Rorie *** and sent the cancellation request via email in writing. We then sent a 2nd and 3rd request in writing to cancel the contract. At this point there had been no expenses incurred by Mason ***, no materials ordered, no work started or completed at our home. We were advised on October 11, 2018 via email that we were not able to cancel our contract (false information). We spoke with our insurance company (***) and advised them to cancel the check (not the full amount of the claim) and that we were cancelling our contract with Mason Dixon.
A week later on October 15, 2018 Mason Dixon starting harassing us by sending a dumpster to our home blocking our garage and driveway and sending roofing material to our home on two different days without our knowledge. Both of these services and items were not left at the property and were sent back with the delivery drivers. This was a week AFTER we requested the cancellation. We also then received a document on our window signed and notarized by Andrew *** on October 12, 2018 (AFTER our cancellation) stating that he had inspected all the material and that a re-roof had been completed (filed with the Orange County). There had been no re-roof or any work done on our property or any parties from Mason Dixon at our home to inspect the roof (false information).
With no response from Maxon Dixon or a signed contract cancellation we hired Attorney Greg ***. The attorney attempted on many occasions to communicate with Mason Dixon's attorney *** Kaminsky. After many attempts Mr. Kaminsky provided an unreasonable amount for settlement to cancel the contract. We would later find out that none of this information was every presented to Kim or Andrew *** (owners) and that they were not even aware of a dispute or cancellation request.
On April 15, 2019 we went personally to the office of Mason Dixon in Umatilla and spoke with Kim & Andrew *** (owners). We discussed everything that happened and brought the cancellation and contractors affidavit to be signed. They were not aware of anything that had transpired since last year. We were advised by Kim *** that they would be signing the cancellation agreement and affidavit and we would hear from her the next day. I have left several messages and have not received any response or the signed cancellation and contractor affidavit. At this point we still have a roof that is leaking and has not been repaired since Hurricane Irma. The insurance claim has been cancelled and we need to receive the signed cancellation agreement and contractors affidavit from Mason Dixon. No work has been started or completed.

Thieving roofers steal my entire insurance claim and refuse to refund me for the work they didn't do.
Mason Dixon contracting are the roofers I unfortunately chose to fix my roof after hurricane Irma. They were able to badger me into signing an AOB and promising me a contract for the roof work. I signed the AOB, gave them money for my deposit and waited for the roofing contract. Fast forward to early 2019 and I find out from my home owners insurance company, UNIVERSAL PROPERTY AND CASUALTY, that Mason Dixon told them they had power of attorney over me and to send the ENTIRE INSURANCE CLAIM CHECK TO THEM. Which is completely FALSE! MASON DIXON has NEVER HAD ANY LEGAL AUTHORITY OVER ME TO BE MY POWER OF ATTORNEY. They have committed fraud by depositing my insurance check for $29,500. Roofs don't cost thirty grand. They refuse to take my phone calls. They don't return messages I leave with them. The only work MASON DIXON performed for me was roof work, because when I first called Mason Dixon, JOSEPH CARR, our assigned sales guy at the time said they weren't a one stop shop and that they could do only my roof, and only my roof. So I would have to have someone else do the gutters, soffits, fascia, and etc. Fine, no problem. I did exactly that. I found other people to do the work they were not able to do. But now I am unable to finish fixing the damages on my home because Mason Dixon STOLE AND ILLEGALLY DEPOSITED a check for $29,500 from my insurance company. I want my money back that is rightfully mine.

It's been almost 1 year and they haven't let me know if my insurance will pay for my roof.
I was told by Mason Roofing that they would try to get my insurance, *** at the time to pay for a new roof after the storm. I gave them 1000.00 down payment, probably to make sure we were going to use their services. It's been almost 1 year and the only thing they did was to patch the roof because after 6 months water was coming in the house.I have called them a lot , different numbers their employees gave me during the process , most of them don't work there anymore. So I am stuck and nobody returns my calls The roof needs to be changed now , my ceiling is ruined. I am 94 years old and never been through anything like that . Hoping you can help.

On Jan 3 I called MasonDixon and left a message--Jan 4--Angela called back--gave her my info--she said someone would call back within 72 hours--Jan 10--called back--talked to Angela--gave her my info again--will walk it back and hand it to someone--she told me to call back Tues--Jan 15--talked to Angela again--gave info again--will hand it to someone in the back again-- asked what the problem was--said she didn't know--also asked her to leave a message for the owner--said she would--call back Fri--Jan 16--Monty called (352-227-0131)--gave him my info--told him that it was a leak in the same place that they patched in Aug and it was under warranty--told me he would call Mon and set something up Tues or Wed--Jan 21--no call--Jan 22--called Monty--voice mail full--called office--left message with answering service--called Monty again--left message--Jan 23--no call--Jan 24--called Monty--voice mail is full--called MasonDixon--talked to Angela--will give Monty the message--Jan 25--called Monty--voicemail is full--called Revdex.com found out I could file a complaint online--Jan 28--talked to Ruth (ans serv)--gave her my info--someone will call me within 24 hours--Jan 29--no call--Jan 30--talked to Monica (ans serv)--gave my info--will have someone call me--Feb 1--talked to Cindy--(ans serv)--gave my info--will put in as an emergency repair--told her my ceilings are getting bad--will have someone call me--Feb 4--talked to Leanna (ans serv)--gave my info--she is going to try to see why I haven't gotten a call back--told her it was because it was a warranty and that they weren't going to make any money on it--she is putting it in as an emergency again--Feb 6--talked to Kenrick (ans serv)--gave info--will give to office--put in as emergency--Feb 8--talked to Rashad (ans serv)--took my info again--will give to office--put in as an emergency--Feb 11--talked to Richard (ans serv)--gave info--will give to office--told him with all the rain my ceilings are getting a lot worse--put in as an emergency again.
Product_Or_Service: leak repair in roof

They installed my new roof 1 year ago. Roof is now leaking. They have not returned any of my calls for a month to have someone look at the leak.
Mason Dixon installed my roof 1 year ago (Warranty # ***). After a rainstorm this past December, I noticed a heavy leak in the roof, coming into my master closet. There was water flowing into the attic from an air vent. There is lots of water damage on my ceiling.
I have called Mason Dixon several times to have someone come look at it and no one has called me back. I speak to the receptionist, and she keeps telling me that she is personally giving hand-written notes to the "boss" and the owner.
Here are the dates I have called:

Dec 20 (spoke to Angela)
Dec 21 (spoke to Angela)
December 27 (spoke to Bernice)
January 4 (spoke to Angela)
January 7 (spoke to someone who said no one was in the office)

The water damage from the roof is now getting worse, which is a direct result of a latent response from Mason Dixon. With a warranty on a brand new roof, there is no reason why someone shouldn't be calling me back to fix the work they did.

Information from the last invoice:

Warranty # and Job Name:
***

Rep:
RCP

Foreman:
Juan

They Just finished my roof in time for Thanksgiving. I want to Thank Mason Dixon for getting my roof on in time for family coming into town. The roof looks great and guys cleaned up all the nails and debris from roof.

Not an easy road to where I am at now, my insurance company said my roof can be repaired not replaced.

We had a big hail storm this past Spring and I had tree limbs all over my yard and my patio umbrella was twisted and mangled. My neighborhood looked the same. About 2 weeks after the storm I started seeing roof trucks in my neighborhood and wondered if our neighborhood had roof damage. Our neighborhood did ok throughout hurricane Irma. I called Mason Dixon to inspect my roof and was told I had hail damage on my shingles and gutters. My salesman Jasper said insurance company is required to replace your roof not fix it. Mason Dixon sent their report to insurance company and they agreed with Mason Dixon to replace roof instead of repairing roof like the adjuster who came out said it can be repaired. Great Thanks for getting me my well deserved roof.

American Integrity Insurance company said I had a few shingles missing on my 16yr old roof and gave me a measly $690 to fix. I contacted Mason Dixon Roofing because I saw all my neighbors getting new roofs put on by them and wondered why they got new roofs and I did not. The company sent out Paul who inspected my roof and instructed me by county code the Insurance company is required to replace my roof. Paul said he would fight the insurance company for me and guaranteed me I would be getting a new roof like my neighbors. Well, about 45 days later I got a call and was ecstatic that I would be getting a new roof. This company fought the Insurance company and they just finished my roof, it looks great! Highly recommended if you need to fight insurance company or just need a roof.

I just read reviews and this is not how I was treated at all! They just finished my roof in Oviedo. Guys cleaned up all the nails with a magnet. Very hard working crew and they get there very early and work till dark. They finished my house in a day and a half. Inspector said they did a great job. Perfect timing for my husbands 50th birthday party. Great company and they work with the insurance company to pay for ALL my damages which insurance company did not. Highly recommended!

Mason dixon Roofing contractors lied to us multiple times, started work without all proper documentation, and filed a fraudulent insurance claim.
We decided to sell our home and move into another, prior to selling we decided to put a new roof on with the assistance of our insurance. We chose Mason dixon because they did our neighbors home. Upon signing a AOB and contract and being quoted $12000 we waited for nearly 2 weeks. We began to get concerned because we were already under contract on both this home and the one we were to purchase. After speaking with mason dixon we were told that Tavares was backed up with permits and that they would get it soon. Several days went by and I called Tavares and they informed me that Mason dixon was unable to pull permits in lake county but would not tell me why. LIE #1. I called Mason and spoke with Lee Dixon who informed me that they caught a county inspector watching pornography on a job site and turned him in which caused push back. He assured me that they were litigating and would be able to complete the job. LIE #2 this was not true at all, found out later that they have had multiple billing infractions and performed unpermited work. They managed to pull a permit by using a general contractor instead of their own company, which we did not know at the time. We had already paid them our insurance deductible which was $4600 and they were refusing to cancel the contract and refund our money so we let them work so we could get both houses closed. The roof has been finished for over a week and we were supposed to close on the 17th. We were unable to do so because the permit is not cleared and they have not settled with my insurance. After speaking with reps from my insurance I was informed that they submitted a claim for nearly $27000 less the deductible of $4600, more than double of what was quoted or reasonable for an 1800 sq foot home. They refuse to deal with the insurance company, return any of our phone calls, or close out the permit. We probably wont be able to close on our home, or the new home. We will probably get sued for breach of contract, causing us hardship and money and we will probably have to sue them to recoup any damages causing further loss of money. At this point 3 total families have been affected from their shady business practices, none of us will be able to move into our new homes. After speaking with the lake county building and tavares building, they have encouraged us to stand up to them and file some complaints. They are already under an ongoing investigation in both jurisdictions. We have been lied to numerous times, never given a straight answer, hung up on and now they dont return our calls or answer them at all. They took our money knowing our time frame and lied and told us they could get the job done on time and closed for us to sell. At the time they took our $4600 they already were aware they were unable to pull permits in the area and did so anyway. after investigating them further, and speaking with multiple officials from the tri city area, they have multiple incidents just like this. My wife and I are both first responders in Lake county and have been so for the better part of 2 decades, we are good strong people with ties to our community. We are able to withstand this blatant fraud, we have support. But others may not and I dont want others to have to go through the ordeal that we have. This will cost me tens of thousands of dollars, I will loose the escrow deposit we placed on our other home $6000, moving expenses, and possible litigation expenses. This company is despicable and will do this again. I have already notified the city of tavares and lake county, my insurance has declined to pay the total ammount but can not close out the claim, fraudulent plain and simple. We feel like this company is holding us hostage and we dont have a good way to fight them. Please help us so others dont get duped like we did.

I wouldn't even give a star! They pushed for an AOB took my $4600 deposit but failed to mention the ability to file for permits had been suspended. After a month of no permit and them telling me the city was backed up I called the city...I was then informed that Mason Dixon was unable to file for permitting. They refused to refund my money and said they could file under their general contractors license. They did just that and completed my roof. I then found out my claim was being held up because the filed a $22k claim with my insurance company! Mind you I have an 1800sqft single story hip roof...fraud. They will not return my calls or answer the phone, I have gotten nothing but lies and a complete run around! Beware and never use Mason Dixon Roofing!

Contractor failed to comply with FS 489.126 when rec'd initial payment exceeding 10% of contract price and didn't start work within 90 days of permit
Contract for re-roof necessitated from Hurricane Irma damages between Andrew M D DBA M D Contracting, Inc. License #*** and *** executed on April 19, 2018. Contract price $57674.85. Initial payment tendered in the amount of $33684.00 on April 17, 2018. Permit #*** issued by Orange County Building Dept on April 23, 2018. Neither Andrew M, President nor Patrick S, Project Manager have responded to my emails asking for a tentative if not definite installation start date. My emails have been ignored. The only contact I have had with company is salesperson, John Holmes, who has referred me to Mr. S when I continually inquire when the job will begin. Meanwhile, I am living with a damaged ceiling and walls in the master bath and will not repair those damages until new roof installed. The roof continues to leak and a section of the ceiling is about to fall due to repetitive water intrusion when we have high winds and heavy rain. Due to lack of response from either Mr. D or Mr. S, I went to their pplace of business on June 20, 2018 to speak with Mr. D. I was advised he was not in . I asked to speak to Mr. S who I did meet with. When asked why he didn'trespond to my emails he said he's too busy. I explained the courtesy of a reply to keep the customer informed is the right thing to do. He apologized. After describing how the project would be done, the necessary equipment that would be required to do the job, and that he has to consider his profit margin he advised me that "the roof will be done definitely be the end of July." As of today, I have not heard from anyone at the company with a start date for the re-roof job.As of today 7/24/18 Orange County public records does not have filed nor recorded Notice of Commencement as proof of intent.

The company processed a check for the roof work done twice. They wiped out my entire checking account and a portion of my savings.
I had roof work done after Hurricane Irma by Mason Dixon Contracting. I paid the remaining balance by check number 388 on March 21st in the amount of $9132.37. The check cleared my bank*** on March 21st. The exact same check was processed again on April 12th by Mason Dixon Contracting depleting my entire checking account and over drafting my savings by approximately $1200. Mason Dixon Contracting is not being helpful in returning my money.

Poorly Installed Roof, Untimely Correction of Poor Quality, and Poor Communication throughout process
I, *** as Durable POA, contracted with Mason Dixon to replace my mom's roof. My mom is 75 years old, suffers from Alzheimer's/dementia, and recently lost her husband of 57 years. I contracted the job to be completed via the insurance company but at scheduling the sales rep changed it to a cash job without proper authorization (he obtained authorization for this from my sister who has a limited POA that does not include these types of contracts). He stated the job would be completed in January 2018 but did not notify us of the specific date the work would be completed. He showed up unannounced on 1/19 and completed the work on 1/21. In an effort to make payment arrangements, the sales rep notified me the job was changed to a cash job. Although the company corrected this issue, the roof was put on poorly. I immediately notified the company of our concerns and asked they send a supervisor of the sales rep out to inspect his work and hear our concerns. It took roughly a month and many, many phone calls before the company sent someone out. At which time, the company took photographs of our concerns and we provided the company a comprehensive, written list of issues we identified with the roof. I've made many more calls to the company trying to get them to resolve this issue. The company stated, roughly 2 weeks ago, they needed to send another more qualified person to go out to assess the work. I asked them to keep me up-to date on the progress. A couple of days later I called the company back because I had not heard anything for the person to tell me someone was going out that day. I have called and left messages with the company 2 times since then with no call back. I've been trying to resolve this issue for roughly 2 months and feel I'm getting no where. Your help would be greatly appreciated.