Initial Business Response /* (1000, 5, 2015/09/01) */
On August 1st, Mr*** did indeed amend Ms***'s policy to cover her new carHe quoted her an additional charge and she had paid a down payment toward it
However, she had not made her regular monthly payment, due on July 30th***
was not aware that Ms*** regular monthly payment was overdueThe brokers have no direct access to account receivable recordsShe has made no payment since
We will be happy to reinstate Ms*** once she catches up on her payments
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What information someone representing a business has access to is not know by a customerThe resolution I have asked for is what was quoted to me when I agreed to the service, which was to pay the down payment and the balance split into two paymentsI am unaware of any insurance who requires a down payment and payment in full days laterI was expecting to pay about $at the end of the monthThat should be honoredBy my calculations that is roughly $
Final Consumer Response /* (4200, 11, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a resolutionThis is just more reasons why my account was handled the way it wasYesYes, I was quoted what it would cost to add my car on more than one occasion because I was told on the first call it would go down the closer I got to the end of the policy due to prorationWhen I called the last time I asked what I would have pay to swap the vehiclesThat's what I paidAll of the details given in this response would have been needed before making a paymentI'm doneI have another policy and will never recommend this company
Final Business Response /* (4000, 9, 2015/09/11) */
I do apologize for this misunderstandingWhen you originally spoke to Mr*** on July 8, 2015, he quoted you the DIFFERENCE between your old and new vehicles, and he states that he did not represent it otherwiseOn July he quoted an additional proration of $305; the prorated additional premium dropped to $by August 1, the date that you officially changed the carAnd as I had mentioned previously, *** has no direct access to account receivable records.They are located in a separate office
The best people regarding your monthly payment is *** or ***Any other issues regarding your policy: *** or ***
Once again: Thank you for your business
Initial Business Response /* (1000, 5, 2015/09/01) */
On August 1st, Mr*** did indeed amend Ms***'s policy to cover her new carHe quoted her an additional charge and she had paid a down payment toward it
However, she had not made her regular monthly payment, due on July 30th***
was not aware that Ms*** regular monthly payment was overdueThe brokers have no direct access to account receivable recordsShe has made no payment since
We will be happy to reinstate Ms*** once she catches up on her payments
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What information someone representing a business has access to is not know by a customerThe resolution I have asked for is what was quoted to me when I agreed to the service, which was to pay the down payment and the balance split into two paymentsI am unaware of any insurance who requires a down payment and payment in full days laterI was expecting to pay about $at the end of the monthThat should be honoredBy my calculations that is roughly $
Final Consumer Response /* (4200, 11, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a resolutionThis is just more reasons why my account was handled the way it wasYesYes, I was quoted what it would cost to add my car on more than one occasion because I was told on the first call it would go down the closer I got to the end of the policy due to prorationWhen I called the last time I asked what I would have pay to swap the vehiclesThat's what I paidAll of the details given in this response would have been needed before making a paymentI'm doneI have another policy and will never recommend this company
Final Business Response /* (4000, 9, 2015/09/11) */
I do apologize for this misunderstandingWhen you originally spoke to Mr*** on July 8, 2015, he quoted you the DIFFERENCE between your old and new vehicles, and he states that he did not represent it otherwiseOn July he quoted an additional proration of $305; the prorated additional premium dropped to $by August 1, the date that you officially changed the carAnd as I had mentioned previously, *** has no direct access to account receivable records.They are located in a separate office
The best people regarding your monthly payment is *** or ***Any other issues regarding your policy: *** or ***
Once again: Thank you for your business