Mason Law Office

I am rejecting this response because:1) There were no phone call attempts made to me by [redacted] or her staff regarding this matter. In fact, my repeat email inquiries about securing additional services about my case had gone largely unanswered. There was no explanation. After several attempts over a couple of weeks, I let [redacted] and her office go. I need an assertive attorney who wants my business and is available to help. The excuse for her behavior is now outlined below: lots of drama.2) These supposed invoices [redacted] is referring to were due to me at the time I left her go: mid-September 2017 (3 months ago). Mystery invoices were only just now whipped up after learning about my Revdex.com complaint with charges all of a sudden applied - after the fact. I had requested my final invoice and refund a few times, but each time there was a different excuse as to why these could not be produced. And now her response is she owes me next to nothing in administrative fees even though her services had been canceled months ago. (see attached emails)3) Furthermore, her office sent out a notification to ALL of their clients back in November stating refund checks would be mailed out, but mine never came. It's now December. I've filed a Revdex.com complaint about it, and the only response is drama, excuses, and mystery invoices. (see attached emails)It should be known, that in addition to the lack of response from her office regarding my case as one of the main reason I felt a need to let [redacted] and her staff go, I also felt she and her office acted unprofessionally. She and her staff seemed to suck up to the "cute" male opposing counsel to the point I questioned who they were working for: him or me. They regularly made court-related decisions without my knowledge or involvement. And, toward the end [redacted] got all upset and annoyed with me about my legal concerns and next step options. Basically, showing no interest in my case - along with having no legal prowess - it was the final straw for me.Now, I'm just wanting to resolve the billing issues, and put this behind me, but clearly even that will be filled with drama.A refund is due for the amount I indicated: several hundred dollars. Since services were ended - really - by early September since they couldn't be bothered to return my emails and had almost no contact with me or interest in my case. The Substitute of Attorney document was filed by September 15, 2017.

My general response to this complaint: [redacted]’s statements are defamatory and untrue. I will not hesitate to take further legal action to protect my reputation, if necessary, against [redacted] and anyone who repeats her false statements. I have spent hours dealing with this complaint, and as a result have incurred substantial lost wages. This will be my last response. 1. Delayed refund Response: 9/7/17 I called [redacted] and left a VM to resolve her issues but she did not call back. See my phone records, and [redacted]’s 9/8/17 email with an admission that she received my voicemail. 10/20/17 [redacted]'s last request for additional services 10/1/2017 – 11/30/2017 No contact from [redacted]. During this period, I was forced to focus my attention to immediately to protect my 70+ clients’ confidential/privileged information, and ensure the safety of my staff and family. My office experienced a serious security breach and my online practice management system was compromised, as well as my cloud with all my client’s confidential information. My staff and I were stalked, intimidated, and harassed. Both of my staff left the firm. My associate attorney, who was primarily handling [redacted]’s case left the firm on or about 10/20/17, and my office manager left the firm on or about 11/8/17. Both left as the result of the overt stalking and harassment. I can provide police reports, and further proof, if necessary. 12/4/2017 Revdex.com complaint by [redacted] 12/6/2017 My response to Revdex.com 12/7/2017 I messaged [redacted] offering to speak with her about any specific objections to time entries on her invoices. I provided [redacted] all of her invoices, some of which she had already viewed online though our case portal. She never responded with specific objections. 1/2/15/17 [redacted] was refunded for her remaining balance of $83.77. 2. Client believes she should have $450 remaining from her $500 costs deposit Response: Denied. Please see the attached invoices, specifically the section labeled "Expenses" on each invoice for a detailed accounting of [redacted]'s costs that were billed out of her costs deposit. 3. Client believes she is being personally attacked for withdrawing representation. Response: Denied. No evidence to support this allegation, as it is false. [redacted] was upset because she lost her trial, and then she wanted free help with multiple issues that were not covered under our agreement. [redacted] paid us a flat fee for a specific issue in her case. The fee agreement attached states the flat fee amount and the services covered for that fee. It specifically states that additional services require a new fee agreement and an additional flat fee. Additional Complaints: [redacted]’s reply to my response 1. “There were no phone call attempts made to me by [redacted] or her staff regarding this matter. In fact, my repeat email inquiries about securing additional services about my case had gone largely unanswered. There was no explanation. After several attempts over a couple of weeks, I let [redacted] and her office go. I need an assertive attorney who wants my business and is available to help. The excuse for her behavior is now outlined below: lots of drama.” DENIED. These statements are fabrications. See the attached phone records and emails.2. “These supposed invoices [redacted] is referring to were due to me at the time I left her go: mid-September 2017 (3 months ago). Mystery invoices were only just now whipped up after learning about my Revdex.com complaint with charges all of a sudden applied - after the fact. I had requested my final invoice and refund a few times, but each time there was a different excuse as to why these could not be produced. And now her response is she owes me next to nothing in administrative fees even though her services had been canceled months ago. (see attached emails)” DENIED. See attached invoices, proof that they were viewed by [redacted] earlier in 2017, and the date each invoice was created. If [redacted] has specific objections to time entries she needs to provide me with a clear list of those objections with her explanation and I will address each individually. 3. “Furthermore, her office sent out a notification to ALL of their clients back in November stating refund checks would be mailed out, but mine never came. It's now December. I've filed a Revdex.com complaint about it, and the only response is drama, excuses, and mystery invoices. (see attached emails)” DENIED as stated. I did send out a notification to clients explaining the security breach and indicating that refunds would be sent out. I had not gotten to [redacted]’s refund yet because I had other clients who needed to get their refunds (which were substantially more) very quickly to ensure that they could find a new attorney ASAP. [redacted] was a low priority since the issue she hired us for was already resolved and her refund amount was low. 4. “It should be known, that in addition to the lack of response from her office regarding my case as one of the main reason I felt a need to let [redacted] and her staff go, I also felt she and her office acted unprofessionally. She and her staff seemed to suck up to the "cute" male opposing counsel to the point I questioned who they were working for: him or me. They regularly made court-related decisions without my knowledge or involvement. And, toward the end [redacted] got all upset and annoyed with me about my legal concerns and next step options. Basically, showing no interest in my case - along with having no legal prowess - it was the final straw for me.” DENIED. These are a false statements, and frankly, they are grounds for filing a lawsuit for defamation per se and/or slander against [redacted], and anyone who repeats her defamatory statements. Her initial complaint was for a delayed refund, so these statements serve no legitimate purpose, other than to make [redacted] and I look bad. Each of statements in this paragraph will be addressed, if I should decide to pursue legal action.For the record, 1. I did not find opposing counsel attractive, nor am I interested in dating a lawyer. However, Opposing Counsel was courteous and professional. [redacted]’s statement is far-fetched, to say the least. 2. I have never once “sucked up” to one of my opponents – nor would I ever. I rarely lose, and that certainly is not accomplished by being demur.3. [redacted] has a long-term boyfriend who definitely would not appreciate [redacted]’s slanderous comments about opposing counsel. [redacted] is a very professional attorney, and I speculate that any frustration [redacted] had was legitimately based on [redacted] insisting that [redacted] continue to represent her for free. [redacted] was very sneaky about getting free legal advice. She would say she wanted to talk about “next steps,” but over time we realized that [redacted] was actually seeking legal advice on issues not covered by her fee agreement - child support modification, for example. Once we caught on and Nicole insisted on a new fee agreement and payment, [redacted] demanded that we withdrawal from her case. Despite substituting us out on 9/15/2017, [redacted] emailed on 10/20/17 asking for further legal services - for free. Clearly, she could not have been that dissatisfied with our services. The emails are attached. 4. “Now, I'm just wanting to resolve the billing issues, and put this behind me, but clearly even that will be filled with drama.” Her comment is a jab. [redacted] lost at trial, through no fault of my own. I believe that is why she has lodged this complaint against me. [redacted]’s attitude was her demise during trial. When her exhusband started testifying, she was unable to contain her impulses. She became visibly angry and started whispering loudly to me at counsel table, until the judge stopped the trial. I believe the judge admonished her twice. The last time, the judge told her that she was not only being rude, but she was also creating a distraction. [redacted] did not apologize. She just looked at the judge with a dismissive, dirty look. Now her grievance is being directed toward me. 5. “A refund is due for the amount I indicated: several hundred dollars. Since services were ended - really - by early September since they couldn't be bothered to return my emails and had almost no contact with me or interest in my case. The Substitute of Attorney document was filed by September 15, 2017.” DENIED. The length of time she was represented has nothing to do with her costs deposit refund. The fee agreement is attached.

Revdex.com:Attached, is the signed form you requested.Please let me know if you need any other information and feedback to resolve this case.Thank you,[redacted]