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Mason's Roofing

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Mason's Roofing Reviews (7)

I am rejecting this response because:Pinnacle's conclusion after months of inquiry is applauded We request the specific amount of the refund to be stated and when? Per our bank records August through December 16, 2015, $7,is the total of the unauthorized withdrawals Therefore this issue is not considered closed and resolved

I am rejecting this response because:As stated in
detail in complaint 11472597, *** ***, owner of Pinnacle Employee Services, has refused to pay $of over-charges made in November of Mr*** has acknowledged that the amount is due and has continuously made excuses as to why the amount has not been paidOn July 20, we finally received a check from Pinnacle only to have that check returned by the bankPinnacle is a one man operation so attempting to reach anyone other Mr*** isn't possibleI will post all correspondence that confirms Mr***'s acknowledgement of the amount due and also shows his continued diversions to not pay the amountWe would like to receive a certified bank check in the amount of $

We are aware of this issue that has been brought to our attentionWe are currently doing our due diligence with the IRS to get accurate information about their tax account before we can take the appropriate action to resolve this issue with this customerWe encourage the company to be patient and
understanding during the process we as a company have to go through to resolve this issue

Refund will be returned once the IRS has returned payment to usWe will communicate with the company once we have received the refund. The amount refunded will be $

We have reached out to this client and informed him that we did mail a check back in April.We informed the client of the address we mailed the check to and he informed us that it was an incorrect addressWe will be resolving this issues promptly

I am rejecting this response because:Pinnacle's conclusion after months of inquiry is applauded. We request the specific amount of the refund to be stated and when? Per our bank records August through December 16, 2015, $7,is the total of the unauthorized withdrawals. Therefore this issue is not considered closed and resolved

I am rejecting this response because:This has been an ongoing problem for over daysPinnacle has had the complete documentation showing the illegal withdrawals to their accountrather than send to the IRSSince 12/they have had the direct IRS contact informationNothing has been done other than responding that they will look into itand try to resolve itThere are no excuses for not making this a top priority and resolving it by paying us our money immediately

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