Massachusetts Business Association, LLC

Please accept our apologizes for the misunderstanding of when the electronic payment would be withdrawn from your account The first month's payment is withdrawn after your application has been approved (on average, within 1-business days after the application is submitted to HSA Insurance) The second and ongoing monthly payments will be withdrawn on the day of the month you selected as the recurring payment date We issued refund check # [redacted] dated 12/21/in the amount of $ Due to the holidays the check may not have been mailed until Tuesday, 12/26/ Please confirm that you received this check

On July 13 her policy was reinstated retroactively to May 1, 2016. We will contact her directly to confirm this.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to
complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I am rejecting this response as most of the concerns that were addressed in my complaint have not been addressed. The broker that you allow to sell your products was asked the DIRECT question when will a deduction from my bank account come, I was told multiple times nothing will come out before the January dateHe was asked a direct question and instead of being truthful and wanting whatever commission he would receive he knowingly and willingly gave me inaccurate informationRegardless if he is a broker or not he is essentially selling YOUR product and is therefore to make sure that he is truthful, professional, and ethical all of which he was not. The price I was told and agreed to was $the amount your company took from my bank account was $Not one time did anyone under your employment contact me to ensure I would want the plan at $more a monthI never one time agreed to that dollar amount yet you felt it fine to pull it out of my account. When I called on December 6th to cancel- the very same morning you pulled money from my account, I was told unfortunately while it takes seconds to pull the money unfortunately refund checks only go out on the 10th and 20th of each monthI was told with certainty my check would be mailed out on the 10thWhen I never received it I called again to be told yes it should have gone out on the 10th and I have no reason it did not but obviously it did notI was further told your check will now go on December 20th and there was nothing anyone could do to expedite this processAlso bear in mind this was right before Christmas and to me $is a substantial amount of moneyThe inability and unwillingness to process my refund timely caused a financial strain that but other financial obligations in jeopardyLastly, yes I received the check yesterday which was postmarked 12/26/2017, again confirming once again the check did not go out when it was promised to. The manner in which I was treated, the financial strain this placed on me, the unethical nature of a broker selling your products, the time to process a refund in a timely manner is unprofessional and unacceptable
Regards,
*** ***

On July 13 her policy was reinstated retroactively to May 1, 2016.  We will contact her directly to confirm this.

Please accept our apologizes for the misunderstanding of when the electronic payment would be withdrawn from your account.  The first month's payment is withdrawn after your application has been approved (on average, within 1-3 business days after the application is submitted to HSA...

Insurance).  The second and ongoing monthly payments will be withdrawn on the day of the month you selected as the recurring payment date.  We issued refund check # [redacted] dated 12/21/2017 in the amount of $357.77.  Due to the holidays the check may not have been mailed until Tuesday, 12/26/2017.  Please confirm that you received this check.