Massachusetts General Hospital

We have been back in touch with the consumer and discounted the account 50% and the consumer seems satisfied

Initial Business Response / [redacted] (1000, 5, 2016/09/07) */ Hello, We do apologize for the inconvenience on this order Our restocking fee is 20% and on a $order your refund total comes out to We have refunded your trasnaction via ID 0FMXXXXXPVXXXXXXP However because credit cards take some time to process you should see this appear on your card within a few business days Please let us know if there is anything more we can help you out with and we do apologize for the inconvenience up to this point

Initial Business Response /* (1000, 7, 2015/10/26) */
Hello ***,
Unfortunately this is incorrect, the warranty of your purchase only goes off the original order As a refurbished unit was originally purchase, these only contain a day warranty (As shown on the page and on kicker's website
directly)
If you had purchased an extended warranty through eBay (These are offered by square trade) you must go through them as this is a third party service that is not supported by us
We had worked with you and swapped out your items a total of timesThis also being outside of your day window Items do not have their warranty period refreshed upon receiving a new oneUnfortunately this is something we must draw the line and cutEven in a situation where the warranty period did extend to today's date, replacements would be considered product abuse (by ours and kicker's standards) and your warranty would also be terminated
We are not talking about something like a single replacement here, but rather total replacement orders Everytime an item is replaced we are charged shipping out to you and back to the manufacturer
We would like you to keep in mind that we do not manufacturer the product, nor do we test the items as they are all retail and factory packed Your item can also be covered by the manufacturer warranty, but in this situation it would not be for the reasons above (Kicker would call us to confirm the reason and would be out the days and product abuse)
Like you said, we have been trying to take care of you because of being a loyal customer but we are unfortunately out too much money and we will have to draw the line We apologize for the inconvenience and like we stated, we are happy to offer you a new set at a discounted cost
Initial Consumer Rebuttal /* (3000, 9, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this is a bold faced lie and since you record conversations I challenge you to submit these recordings to your argumentI was told by one of your reps on the phone the second time I had problems with the equipment that I PURCHASED NEW!!!!!!!!! (I WOULD NEVER PURCHASE SECOND HAND OR REFURBISHED UNITS) It is very convenient how the package is no longer on ebay or on your websiteI completely understand why this is because the package unit as a whole is problematic for the user and you the, seller, because of your obligations to your warranty(LOL....my boyfriend is on the phone with ebay now because they have access to the ORIGINAL posting and they are quoting that WHAT WE PURCHASED WAS NEW!)
Heres a copy of the post since you have forgotten
eBay item number:
XXXXXXXXXXXX
Seller assumes all responsibility for this listing
Last updated on Jan 31, 22:21:PST View all revisions
Item specifics
Condition:
New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable)Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bagSee the seller's listing for full detailsSee all condition definitions- opens in a new window or tab
Speaker Size: 10"
RMS Power: W Type: Enclosed Powered Subwoofer
Voice Coil: Dual
Heres the link so you can see for yourself:
http://www.ebay.com/itm/Kicker-Car-Stereo-10-Sub-2-Ohm-Two-S10L7-Subwoofers-ZxXX...⇄ /> Also, please note, ebay forbids marking refurbished items as new
it is also another bold faced lie to state you have replaced my items timesPROVE ITNot that it mattersI HAVE A YEAR WARRANTY THROUGH YOU ON NEW EQUIPMENTThis WILL BE the third time once I get you people to finally uphold your end of the dealI have sent amp subs once and subs the second timeAgain...get your facts straight
You don't even know what your own warranty information from your webpage states
here's that too
Warranty Policy
Please refer to the 'Policy' tab of the item you ordered for warranty information
If your item is still under our 'Half Price Car Audio Warranty', and you would like us to warranty it please keep in mind:
Any item shipped to us without a Return Authorization (RA number) will be refused.We will NOT cover shipping charges to get the product to usHowever, we will pay for the shipping for the replacement product back to your location.We do not allow refunds, or exchanges due to product defectsYou may only get an exact replacement of the item you originally ordered.We will NOT ship a replacement product back to you until we have received, checked in, and determined that the product is actually defective(This may take 1-weeks.)We reserve the right to refer you to the manufacturer for the warranty process if we do not have the replacement product in-stock.If an item is tested and found to be 100% functional we will send the same product back to you(You will have to pay the shipping charges.)
If the item you ordered is defective and you would like us to warranty it:
Simply log into your accountClick 'View Order History'Find the order that resulted in a defective product.Click the order to open the details of the order, scroll to the bottom and fill out the 'Create Return Request' area.Once you have submitted your request we will review it, and if authorized for return, email you an RA numberWe may also contact you to get more information as well
HERES THE LINK:
http://www.halfpricecaraudio.com/info/warranties-returns.htm#warranty
Final Business Response /* (4000, 13, 2015/11/03) */
So far on the L7's alone we have set a total of times via order numbers XXXXXXX XXXXXXX XXXXXXX As stated in our previous message this can be considered product abuse due to the multiple exchanges and replacements madeKeep in mind that all the shipping to you is also costs adding up for us, in addition to the shipping of the warranty products After exchanges with itemRegardless of the duration of the warranty it is not an indefinite amount of exchanges through the durationAs stated we would be more than happy to offer a discount off a purchase of a new set, but we are unable to indefinitely
Final Consumer Response /* (4200, 15, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
look...you need to look into your records further and you will see that the 3rd return authorization number never was processed BECAUSE I NEVER SENT ANYTHING!!!!! I was irate at that point and sick of spending MY MONEY sending YOUR JUNK back to youI PURSUED YOU TO PAY THE SHIPPING, WHICH YOU OBVIOUSLY NEVER DIDYou want to dispute that? Show me a tracking number I can cross reference with fedex where you received anything for the third time around(lol...don't cheat because I still have the email from when you sent the third authorization.)
ALL OF THIS IS IRRELIVANT FOR THE SIMPLE FACT THAT MY COMPONENTS ARE STILL UNDER WARRANTY
Its being taken care of ...thank you for your time

Hi, I’m responding to Revdex.com complaint # ***MGH has adjusted the patient balance to zero and has contacted the patient to let her know she has a zero balance for date of service 09/30/16. Sincerely,*** ***

Mr*** placed his order on March 29, at 6:58PMOrders after 3PM are not sent out till the next business dayTherefore, he did receive his shipment within one business dayWe did refund the amount for the part, but I am not showing any notes of refunding his shipping fee.

Initial Business Response /* (1000, 5, 2016/01/11) */
Hello ***,
We do apologize for the inconvenience, We only see one email sent to us On Jan 7th which was replied on Jan 8th, stating that a refund was being processed and shoudl reflect on your account on Monday (the 11th)We see no
other email or call made to us, and do not understand where the confusion is coming from On the weekend we do see that a case was opened via transaction ID
6XXXXXXXFJXXXXXXX
At this point since the case has been opened, will investigate the case and a refund will be processed through the case once has finalized it's decision We do apologize about any issue, but we would appreciate you allow us more than hours before opening a Revdex.com when sending us an emailAnd hours to process a refund As we see a case was opened within the hour period
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It wasn't an email I sent it was the live chat with people and they had told me it wasn't in stock after I had purchased itThen when I said okay can I please have a refund then, they both ignored me an never repliedThe chat was cut off after that
Final Business Response /* (4000, 9, 2016/01/14) */
We do apologize, but if there was a minor disconnect in internet service (on either part) it could disconnect the chatHiccups do occur If an issue does occur, we do ask that you please call us or email us We only see a history of chat being opened which was disconnected in minutes
As a side notice, this item is available to send out However because of the case #Transaction ID:
XXXXXXXXXEXXXXXXX You will be refunded through this Please keep watch on this transaction ID and you should see it posted Feel free to email or call if you do not see it shortly
Thank you
Final Consumer Response /* (4200, 11, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been told that twice already since I've placed the order, I will be contacting again through here if I don't receive a refund , I was told in email all responses will be through here since I wanted to open a case with the ***

Initial Business Response /* (1000, 5, 2016/09/07) */
Hello,
We do apologize for the inconvenience on this order Our restocking fee is 20% and on a $order your refund total comes out to
We have refunded your trasnaction via ID 0FMXXXXXPVXXXXXXP
However because credit cards
take some time to process you should see this appear on your card within a few business days
Please let us know if there is anything more we can help you out with and we do apologize for the inconvenience up to this point

We have been back in touch with the consumer and discounted the account 50% and the consumer seems satisfied.