Massachusetts Mutual Life Insurance Company (Headquarters)

MassMutual Financial Group emails advertisements from which there is no legitimate way to unsubscribe.MassMutual Financial Group sent me advertisements through email I did not request. When I clicked on the link to unsubscribe, I was sent to a page advertising more of their products--not a place to take my email address off of their list. I don't know if this is purposeful or an oversight, but I consider it offensive and a bad business practice. I get to decide from whom I want to receive emails; that means I have the ability to deny others the right to use my address. When that right is taken away, their customer service is at fault. Desired SettlementI want MassMutual Financial Group to provide a legitimate and clear unsubscribe link in every email they send out; and, I want my email address taken off their mailing list. Business Response I am writing with respect to your letter to MassMutual Customer Relations dated [redacted] 2015 regarding the above referenced case. You have asked that we provide a response to Ms. [redacted]' concerns.While MassMutual appreciates the work that the Revdex.com does, given the regulatory oversight, which currently exists within the financial services industry, we do not believe that this is the proper forum to address Ms. [redacted]' concerns.Please be assured that we will research Ms. [redacted]' concerns and address them directly with her.I hope that this addresses your concerns. If you have any questions, or need additional information, please feel welcome to contact me at X-XXX-XXX-XXXX XXXXXX.Sincerely,[redacted]

Whole life insurance policy #XXXXXXX payable at death of [redacted]. Death of insured on [redacted] Company unable to provide information.Whole Life insurance policy #XXXXXXX purchased on [redacted] Total annual premium $39.88. In possession of receipt indicating "Paid-up at nearest age 65". A letter from [redacted] in Policyholder Services states that coverage under this policy terminated more than 7 years ago, and is unable to provide additional documentation or information.Desired SettlementFace amount of policy is [redacted] plus interest would be the settlement sought in this matter.Business Response Re: Complaint Case: XXXXXXComplainant: [redacted]I am writing with respect to your letter to MassMutual Customer Relations, dated [redacted] regarding your case referenced above. You have asked that we provide a response to Mr. [redacted]'s concerns.While MassMutual appreciates the work that the Revdex.com does, given the regulatory oversight, which currently exists within the financial services industry, we do not believe that this is the proper forum to address Mr. [redacted]'s concerns.Please be assured that we will research Mr. [redacted]'s concerns and address them directly with him.I hope that this addresses your concerns. If you have any questions, or need additional information, please feel welcome to contact me at [redacted] XXXXXX.Sincerely,[redacted]Customer Relations ConsultantCustomer RelationsU.S. Insurance Group, Compliance1295 State Street, C420 Springfield, MA 01111Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This company is giving you the same runaround as they gave me. They claim that the policy was "cashed out", but have no records nor information concerning this policy because of its age. How is that possible? It is a relatively modest amount and it is their error for not keeping accurate records. The insured lived to be 94 years old. The company had use of that money for an extremely long period of time.I am not satisfied with their reasoning nor their response. Please continue on my behalf.Thank you.Final Business Response Case # XXXXXXRe: Mr. [redacted]Good Afternoon [redacted],A letter was mailed to Mr. [redacted] on [redacted] in response to your inquiry. I also spoke directly with Mr. [redacted] on the same day.This issue has been resolved. If you have any questions regarding the specifics of our resolution, you may reach out to Mr. [redacted].Thank you,[redacted]Compliance ConsultantUSIG Compliance, Customer Relations Department1295 State Street, C420Springfield, MA 01111 Phone (XXX) XXX-XXXX [redacted]

I had email twice now regard two [redacted] forms which I received. No respond regarding the one. The other one I knew about.I email mass mutual twice now. Then I roll over my 401k I ask before hand if I was going to pay tax. I was told no by [redacted]. I understood that I was going to receive one for my loan which it not correct. I have not heard from anyone but [redacted] which I could not speak with nor do I wNt to talk with him. I send an email [redacted] and [redacted] Nothing from mass mutual. I was lie too and not explain everything. Not happy at all with the service . If I had known that I was going to pay tax I would.d had never switch my account over. But no one said anything but [redacted] said it was a miscommunication no I ask him and ask again. There was no miscommunication .Desired SettlementI would like them to pay the amount of the federal that I had which over that one head told me but I ask them more than twice regarding this.Business Response [redacted] XXXXXRe: Case #XXXXXX[redacted] Dear Ms. [redacted]I am writing with respect to your letter regarding [redacted], dated [redacted] 2015, regarding your file referenced above. You have asked that we provide a response to Ms. [redacted]'s concerns.While MassMutual appreciates the work that the Revdex.com does, given the regulatory oversight which currently exists within the financial services industry, we do not believe that this is the proper forum to address Ms. [redacted]'s concerns.Please be assured that we will Ms. [redacted]'s concerns and address them directly with her.Feel free to contact me if you need additional assistance.Sincerely,[redacted] XXXXX[redacted] (XXX) XXX-XXXX

I had email twice now regard two [redacted] forms which I received. No respond regarding the one. The other one I knew about.I email mass mutual twice now. Then I roll over my 401k I ask before hand if I was going to pay tax. I was told no by [redacted]. I understood that I was going to receive one for my loan which it not correct. I have not heard from anyone but [redacted] which I could not speak with nor do I wNt to talk with him. I send an email [redacted] and [redacted] Nothing from mass mutual. I was lie too and not explain everything. Not happy at all with the service . If I had known that I was going to pay tax I would.d had never switch my account over. But no one said anything but [redacted] said it was a miscommunication no I ask him and ask again. There was no miscommunication .Desired SettlementI would like them to pay the amount of the federal that I had which over that one head told me but I ask them more than twice regarding this.Business Response [redacted] XXXXXRe: Case #XXXXXX[redacted] Dear Ms. [redacted]I am writing with respect to your letter regarding [redacted], dated [redacted] 2015, regarding your file referenced above. You have asked that we provide a response to Ms. [redacted]'s concerns.While MassMutual appreciates the work that the Revdex.com does, given the regulatory oversight which currently exists within the financial services industry, we do not believe that this is the proper forum to address Ms. [redacted]'s concerns.Please be assured that we will Ms. [redacted]'s concerns and address them directly with her.Feel free to contact me if you need additional assistance.Sincerely,[redacted] XXXXX[redacted] (XXX) XXX-XXXX

MassMutual Financial Group emails advertisements from which there is no legitimate way to unsubscribe.MassMutual Financial Group sent me advertisements through email I did not request. When I clicked on the link to unsubscribe, I was sent to a page advertising more of their products--not a place to take my email address off of their list. I don't know if this is purposeful or an oversight, but I consider it offensive and a bad business practice. I get to decide from whom I want to receive emails; that means I have the ability to deny others the right to use my address. When that right is taken away, their customer service is at fault. Desired SettlementI want MassMutual Financial Group to provide a legitimate and clear unsubscribe link in every email they send out; and, I want my email address taken off their mailing list. Business Response I am writing with respect to your letter to MassMutual Customer Relations dated [redacted] 2015 regarding the above referenced case. You have asked that we provide a response to Ms. [redacted]' concerns.While MassMutual appreciates the work that the Revdex.com does, given the regulatory oversight, which currently exists within the financial services industry, we do not believe that this is the proper forum to address Ms. [redacted]' concerns.Please be assured that we will research Ms. [redacted]' concerns and address them directly with her.I hope that this addresses your concerns. If you have any questions, or need additional information, please feel welcome to contact me at X-XXX-XXX-XXXX XXXXXX.Sincerely,[redacted]

Bought whole life in 1980 and in 1987 a friend had me to take out another policy on the first one and told me it would be a great. I know 18k.Over the years I did not keep track of policy and when I found out I had a loan was this big I called my broker and he told me to write a letter and ask them to make my original policy whole and eliminate the second one. I wrote them the letter and they flatly refused my request with no other offers.Desired SettlementJust to make my first policy whole or as if I was never scammed into taking out the second one.Business Response I am writing with respect to your letter to MassMutual Customer Relations, dated October 23, 2014, regarding your case referenced above. You have asked that we provide a response to Mr. [redacted]'s concerns.While MassMutual appreciates the work that the Revdex.com does, given the regulatory oversight, which currently exists within the financial services industry, we do not believe that this is the proper forum to address Mr. [redacted]'s concerns.Please be assured that we will research Mr. [redacted]'s concerns and address them directly with him.I hope that this addresses your concerns. If you have any questions, or need additional information, please feel welcome to contact me at [redacted] XXXXXX.Sincerely,[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This is just the beginning for me I am going to look at every review site and add my two cents to what a terrible company mass life is until I get some kind of justice.

I had email twice now regard two [redacted] forms which I received. No respond regarding the one. The other one I knew about.I email mass mutual twice now. Then I roll over my 401k I ask before hand if I was going to pay tax. I was told no by [redacted]. I understood that I was going to receive one for my loan which it not correct. I have not heard from anyone but [redacted] which I could not speak with nor do I wNt to talk with him. I send an email [redacted] and [redacted] Nothing from mass mutual. I was lie too and not explain everything. Not happy at all with the service . If I had known that I was going to pay tax I would.d had never switch my account over. But no one said anything but [redacted] said it was a miscommunication no I ask him and ask again. There was no miscommunication .Desired SettlementI would like them to pay the amount of the federal that I had which over that one head told me but I ask them more than twice regarding this.Business Response [redacted] XXXXXRe: Case #XXXXXX[redacted] Dear Ms. [redacted]I am writing with respect to your letter regarding [redacted], dated [redacted] 2015, regarding your file referenced above. You have asked that we provide a response to Ms. [redacted]'s concerns.While MassMutual appreciates the work that the Revdex.com does, given the regulatory oversight which currently exists within the financial services industry, we do not believe that this is the proper forum to address Ms. [redacted]'s concerns.Please be assured that we will Ms. [redacted]'s concerns and address them directly with her.Feel free to contact me if you need additional assistance.Sincerely,[redacted] XXXXX[redacted] (XXX) XXX-XXXX