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Massage by Megan LLC

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Massage by Megan LLC Reviews (3)

I am rejecting this response because: Regards, [redacted]

I received a letter from you in the mail today about a conflict with [redacted]. The letter stated that she has not received any contact from me. I have looked through my emails and have replied to all of her emails she has sent and she has not replied the past two times I have tried to contact...

her. I contacted her via email on July 7th, 8th and 9th. July 7th I contacted her because she had missed an appointment she had scheduled for that evening. July 8th I replied to an email letting her know that I was in session all day and had not had time to call her back and would give her a call as soon as I had a break. July 9th I informed her that I was having difficulty with my phone (it would not turn on and that I was taking it to the Verizon store that afternoon) and would contact her as soon as everything was resolved. She did respond to my email regarding her missed appointment on July 7th. My policy states that when a client does not show up for their appointment they are responsible for paying for that appointment (if they have a gift certificate, that gift certificate is forfeited). I did not enforce this policy with her at this time because it was her first time not showing up for an appointment so I just reminded her of the policy and asked if everything was okay and to let me know when she would like to reschedule. She then replied to that email saying that she was waiting on a phone call and she would like a refund for her purchases with her address. She also stated in that email that she had called and I had not returned her phone call which I did not have a voicemail saying that she had called.I returned that email on the 8th and again on the 9th and have not heard anything from her after that. Since I received no response, I assumed she had resolved the issue and didn't need any further assistance. When she bought the gift certificate back in December, it clearly stated on the website that all gift certificate purchases are non-refundable. This is the first time I have owned a business and been out on my own. I thought I was doing everything I should be to help this situation but, I could be wrong. I am not sure what to do now, this is the first time this has ever happened. Like I said, I thought I was doing everything right and when she stopped replying to my emails, I figured that she had resolved the issue and didn't need any further assistance. Thanks,Megan

I am rejecting this response because:
Regards,
[redacted]

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Address: 2511 Neudorf Rd Ste G, Clemmons, North Carolina, United States, 27012-8922

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www.massagebymeganllc.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Massage by Megan LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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