Massage Envy #0508

Complaint: ***
I am rejecting this response because:The Shell Rapid Lube location at *** *** failed to complete the necessary tasks required to provide the services for which they were paidIt was their responsibility to enter the Pass/Fail notification in the Texas DPS systemThey failed to do soIn addition, the documentation they claim to have provided to us on May 24, was never providedThe only document we received was the receipt which clearly states "Safety/Emission Passed"The insinuation that it was anybody else's error but their own is insultingFinally, not only was the entire staff at the location disrespectful, but the gentleman who referred to himself as *** and "a manager of some stores in the area" who I talked to on the telephone was also disrespectfulWe have already spent time waiting in line and getting our vehicle inspected and both the manager at the store and *** stated that they were "doing us a favor" by making us have to wait in line for more than an hour to have the inspection repeated. At this point in time, the refund for services NOT provided is an absoluteIt is my opinion that the time required by me to get the inspection completed at their location, or another location of my choosing, is of value and their inability to recognize that is a complete failure in regards to customer serviceThis situation could have been avoided had they simply completed the entry of the results in the DPS systemAfter that, they could have simply completed it at the time they were made aware of their error as they and I have the invoice which states that the vehicle passed the inspectionIn addition, an admission of fault would go a long wayHowever, Shell Rapid Lube has lost our business from this point forward, and I will do all that I can to suggest that family, friends, and others also avoid patronage of this establishment
Regards,
*** ***

Revdex.com Order [redacted] In March of this year, Texas DPS has changed the procedure for inspecting vehicles for state inspections. Our inspection station is required to inspect vehicles for safety and emissions levels. Texas DPS controls the transfer of data regarding inspection and vehicle...

information through their proprietary software. Texas DPS requires us to provide an inspection Pass/Fail report to customers as proof of the inspection. This copy was provided to Mr. [redacted] on May 24, 2015 and was informed to keep as proof of inspection during this process. The DPS has informed us to make all customers aware that there might be mistakes or glitches due to this being the first year of this new program. We make sure to make all inspection customers aware of this. Apparently and unfortunately, Mr. [redacted]'s information was lost by the DPS. It is our understanding that the paper Pass/Fail report was lost as well. When Mr. [redacted] came on July 3rd , our manger was very courteous about the situation and we tried to reconcile the situation by performing another inspection. July 3r6 is actually one of the busiest days of the year for our shop and there was 7 cars waiting to be inspected. Mr. [redacted] did not want to wait which is understandable, but we could not skip him to the front of the line due to our shop policies as well as DPS guidelines. We wish to settle this situation with Mr. [redacted]. He can bring his vehicle in for an inspection or we can refund his $18.50 so he can have his car inspected elsewhere. From what I understand the DPS has lost Mr. [redacted]'s vehicle information so we will have to re—inspect the vehicle in accordance with state law and DPS rules and regulations. Thank You, [redacted]