Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowFirst of all my sister in law's complaints and resolution are separate matters they have details of both in their rebuttal My complaints are as follows: •Towels were dirty towels folded up and reused after the previous guestThe housekeeper admitted that to me Sunday morning•The noise that he calls from kids at a baseball tournament was actually two grown men arguing using foul language and yelling•Smoking was going on all night, with nothing being done to stop it which is unacceptable in a property advertised as smoke free•When we said we would go find a different hotel because of the condition of this one we were told we would be charged anyway because it was after cancellation time•Blood stains on the shower curtain, when I mentioned it to the desk clerk her response was I could try to find a new one and replace it I didn't feel like waiting another hour to shower so I refused washed up in the bathroom sink and went to bedFor this man to say we stayed without any problems is outrageous The reason we stayed was because we didn't have the money to pay for two rooms, and was not going to pay for a room we didn't stay at His claim that we were there for hours without complaint is garbage because we were at the family get together that we came into town for until 10:pm so we hadn't seen the room until we got there Put yourself in my position and see how secure you feel staying in a place with blood stains on the shower curtain and violence going on next door We asked for a refund to get another hotel within hour of arriving but was refused I am willing to pay only because I made it out of there alive to settle the issue This is my final and only offer at a compromise I never signed anything authorizing them to bill my card so I would hope this would be an amiable offer for the owner Regards, [redacted]
Thank you for giving us the chance to reply. We made these reservations on the phone and when reservations were made at that time the price and cancellation policy both were quoted to the customer, and they agreed to both the policy and the rate. They had little bit of concern, that they have...
been paying only 79.99 plus tax previously, and were explained that this was a weekend price and they agreed to pay $134.99 plus tax per night for each room type. At the time of check in, They wanted to cancel one of the reservation and were told that they will still be charged since it's already past the cancellation time. Customer decided to take both room keys and stayed. Everything was fine in the room. After 4 hours customer called the desk and said room next to them is making lot of noise. It was a busy weekend and we had lots of kids staying with us for baseball tournament. So to accommodate everyone without any problem, we asked the customers if they would like to move to different room, so they won't have to deal with this noise problem and customer agreed and were move to 2 different rooms. When they moved to different rooms, we had no complaints everything was fine. At night they needed some extra towels and coffee packs and girl at the front desk took them what they asked for. At that time they didn't mention anything. Then in the morning at the time of check out, they complained and there was blood on the shower curtain and hallway smelled like smoke. We explained the customer that if anyone was smoking in the room they will be penalize for that because this is a non smoking hotel. They asked the price for Sunday and girl quoted them 89.99 plus tax and they were like why were we charged 134.99 plus tax for each night each room when the price is only 89.99 plus tax. At that time we explained the customer again that weekend prices are different then week day prices and that when they got really upset and wanted to pay only 89.99 plus tax. We told them we couldn't do this. They didn't like this and wanted to complaint to Revdex.com. The customer said, that you are going to charge $200.00 to the person who was smoking in the room so that means we have already made our money from the other customer and we should give them free room. We told the customer that this has nothing to with their money and money that we charge when people smoke in the room is to treat that room. That room has to be out of the system until it doesn't smell like smoke. Guest was like it's not my problem and you should just give our money back. Since we were not able to do that for the customer, they became really upset and complained Revdex.com for not refunding their money back Which we think is not right. Because customer has used our services without any problems. For their inconvenience, Customer was offered 10% discount on their stay but they disagree to do take that and wanted to go through Revdex.com. If you have any other questions or concerns please feel free to call us or send us and email. Thank you for help in resolving this issue and giving us the chance to tell our side of the conversation with customer. Comfort Stay Inn Crossroads Formerly Known, Best Western Crossroads 7610 Old Trails Road Indianapolis, IN 46219 Ph: 317-353-6966 Management.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all my sister in law's complaints and resolution are separate matters they have details of both in their rebuttal. My complaints are as follows:
•Towels were dirty towels folded up and reused after the previous guest. The housekeeper admitted that to me Sunday morning.
•The noise that he calls from kids at a baseball tournament was actually two grown men arguing using foul language and yelling.
•Smoking was going on all night, with nothing being done to stop it which is unacceptable in a property advertised as smoke free.
•When we said we would go find a different hotel because of the condition of this one we were told we would be charged anyway because it was after cancellation time.
•Blood stains on the shower curtain, when I mentioned it to the desk clerk her response was I could try to find a new one and replace it. I didn't feel like waiting another hour to shower so I refused washed up in the bathroom sink and went to bed.
For this man to say we stayed without any problems is outrageous. The reason we stayed was because we didn't have the money to pay for two rooms, and was not going to pay for a room we didn't stay at. His claim that we were there for 4 hours without complaint is garbage because we were at the family get together that we came into town for until 10:00 pm so we hadn't seen the room until we got there. Put yourself in my position and see how secure you feel staying in a place with blood stains on the shower curtain and violence going on next door. We asked for a refund to get another hotel within 1 hour of arriving but was refused.
I am willing to pay 39.99 only because I made it out of there alive to settle the issue. This is my final and only offer at a compromise. I never signed anything authorizing them to bill my card so I would hope this would be an amiable offer for the owner.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowFirst of all my sister in law's complaints and resolution are separate matters they have details of both in their rebuttal My complaints are as follows: •Towels were dirty towels folded up and reused after the previous guestThe housekeeper admitted that to me Sunday morning•The noise that he calls from kids at a baseball tournament was actually two grown men arguing using foul language and yelling•Smoking was going on all night, with nothing being done to stop it which is unacceptable in a property advertised as smoke free•When we said we would go find a different hotel because of the condition of this one we were told we would be charged anyway because it was after cancellation time•Blood stains on the shower curtain, when I mentioned it to the desk clerk her response was I could try to find a new one and replace it I didn't feel like waiting another hour to shower so I refused washed up in the bathroom sink and went to bedFor this man to say we stayed without any problems is outrageous The reason we stayed was because we didn't have the money to pay for two rooms, and was not going to pay for a room we didn't stay at His claim that we were there for hours without complaint is garbage because we were at the family get together that we came into town for until 10:pm so we hadn't seen the room until we got there Put yourself in my position and see how secure you feel staying in a place with blood stains on the shower curtain and violence going on next door We asked for a refund to get another hotel within hour of arriving but was refused I am willing to pay only because I made it out of there alive to settle the issue This is my final and only offer at a compromise I never signed anything authorizing them to bill my card so I would hope this would be an amiable offer for the owner Regards, [redacted]
Thank you for giving us the chance to reply. We made these reservations on the phone and when reservations were made at that time the price and cancellation policy both were quoted to the customer, and they agreed to both the policy and the rate. They had little bit of concern, that they have...
been paying only 79.99 plus tax previously, and were explained that this was a weekend price and they agreed to pay $134.99 plus tax per night for each room type. At the time of check in, They wanted to cancel one of the reservation and were told that they will still be charged since it's already past the cancellation time. Customer decided to take both room keys and stayed. Everything was fine in the room. After 4 hours customer called the desk and said room next to them is making lot of noise. It was a busy weekend and we had lots of kids staying with us for baseball tournament. So to accommodate everyone without any problem, we asked the customers if they would like to move to different room, so they won't have to deal with this noise problem and customer agreed and were move to 2 different rooms. When they moved to different rooms, we had no complaints everything was fine. At night they needed some extra towels and coffee packs and girl at the front desk took them what they asked for. At that time they didn't mention anything. Then in the morning at the time of check out, they complained and there was blood on the shower curtain and hallway smelled like smoke. We explained the customer that if anyone was smoking in the room they will be penalize for that because this is a non smoking hotel. They asked the price for Sunday and girl quoted them 89.99 plus tax and they were like why were we charged 134.99 plus tax for each night each room when the price is only 89.99 plus tax. At that time we explained the customer again that weekend prices are different then week day prices and that when they got really upset and wanted to pay only 89.99 plus tax. We told them we couldn't do this. They didn't like this and wanted to complaint to Revdex.com. The customer said, that you are going to charge $200.00 to the person who was smoking in the room so that means we have already made our money from the other customer and we should give them free room. We told the customer that this has nothing to with their money and money that we charge when people smoke in the room is to treat that room. That room has to be out of the system until it doesn't smell like smoke. Guest was like it's not my problem and you should just give our money back. Since we were not able to do that for the customer, they became really upset and complained Revdex.com for not refunding their money back Which we think is not right. Because customer has used our services without any problems. For their inconvenience, Customer was offered 10% discount on their stay but they disagree to do take that and wanted to go through Revdex.com. If you have any other questions or concerns please feel free to call us or send us and email. Thank you for help in resolving this issue and giving us the chance to tell our side of the conversation with customer. Comfort Stay Inn Crossroads Formerly Known, Best Western Crossroads 7610 Old Trails Road Indianapolis, IN 46219 Ph: 317-353-6966 Management.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all my sister in law's complaints and resolution are separate matters they have details of both in their rebuttal. My complaints are as follows:
•Towels were dirty towels folded up and reused after the previous guest. The housekeeper admitted that to me Sunday morning.
•The noise that he calls from kids at a baseball tournament was actually two grown men arguing using foul language and yelling.
•Smoking was going on all night, with nothing being done to stop it which is unacceptable in a property advertised as smoke free.
•When we said we would go find a different hotel because of the condition of this one we were told we would be charged anyway because it was after cancellation time.
•Blood stains on the shower curtain, when I mentioned it to the desk clerk her response was I could try to find a new one and replace it. I didn't feel like waiting another hour to shower so I refused washed up in the bathroom sink and went to bed.
For this man to say we stayed without any problems is outrageous. The reason we stayed was because we didn't have the money to pay for two rooms, and was not going to pay for a room we didn't stay at. His claim that we were there for 4 hours without complaint is garbage because we were at the family get together that we came into town for until 10:00 pm so we hadn't seen the room until we got there. Put yourself in my position and see how secure you feel staying in a place with blood stains on the shower curtain and violence going on next door. We asked for a refund to get another hotel within 1 hour of arriving but was refused.
I am willing to pay 39.99 only because I made it out of there alive to settle the issue. This is my final and only offer at a compromise. I never signed anything authorizing them to bill my card so I would hope this would be an amiable offer for the owner.
Regards,
[redacted]