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Massage Envy

5375 William Flynn Hwy Gibsonia, PA 15044, Gibsonia, Pennsylvania, United States, 15044

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Massage Envy Reviews (%countItem)

I joined M.E. March of 2019 to help with my medical issues for my neck and back. I only went a couple of times and had a friend use one of my massages. One session, a lotion was used on me which I had an anaphylactic episode half an hour after I left the establishment. I returned one time after this episode. I called in October to see how to cancel. I was sent a form. I returned form to establishment on 12/5/2019. My bank gave me back fees which incurred after 12/5/19; however, M.E. came back to grab Jan 2020 & Feb 2020 fees. I attempted twice to call M.E. Left a message for the manager to call me and on March 2, 2020, I spoke with Jamie or Janie who stated her manager just walked in and she would have her call me. Today is March 9, 2020 and no calls received.

Massage Envy Response • Apr 08, 2020

From: *** Date: Tue, Apr 7, 2020 at 1:19 PMSubject: Massage *** - Case: ***To: <***>Cc: *** <***>, <***
Hi *** I just left you a voicemail as well. My name's Lena and I'm the General Manager at ME Richland. I've joined the team here late September of 2019, so I needed to do a little research so that I could be brought up to speed.I spoke with the assistant manger Jess who was handling your membership concerns. I see that you joined Massage Envy on 3/9/2019 after your first massage with us. I'm glad we were able to help you find some relief.Unfortunately you experienced a reaction to an ingredient in one of our lotions. I see that Jess had left a few messages for you in addition to emailing you the list of ingredients so that you would be able to determine what was used that caused your irritation.I also see that Jess had called you on 4/12/2019, leaving you a message regarding your membership, wanting to review options with you for moving forward. You visited our location on 5/25/2019 to received a massage after injuring yourself from heavy lifting, and then again On 6/9/2019 with your friend that you mentioned in your statement to the Revdex.com.It had been noted that you are allergic to one of our lotions, and that we are to use oil only for your services.There's no further documentation involving your membership until Jan 20, 2020 when we left you a message because your account had gone into suspend.On Feb 9th 2020. Our billing engine was able to process your past due payment for January and your then current payment for February.On March 5th 2020, Jess had waived your payment for March 9th, because you were requesting to cancel. On March 9th you had contacted the Revdex.com filing your initial statement. We had received that complaint from the Revdex.com. We had wanted to find a resolution internally before reporting back to the Revdex.com. I see that Jess left you a message on March 14th explaining that we had processed refunds for the payments that processed for December 2019, January 2020, and Feb 2020. Since your chargeback request had processed successfully, your would have received a total of 4 refunded payments. We had closed due to Covid - 19 after business on March 16, 2020. The clinic phones had been forwarded to management's personal cell phones which has been attended to daily, and is able to receive voicemail. I hope these actions satisfy your request. *** I have left my personal phone number in my voicemail to you, and it is listed in the signature below. If you prefer email, you can simply reply all. Please stay well, and talk to you soon.

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Description: MASSAGE THERAPISTS

Address: 5375 William Flynn Hwy Gibsonia, PA 15044, Gibsonia, Pennsylvania, United States, 15044

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