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Massage Envy - Beverly

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Massage Envy - Beverly Reviews (1)

I spoke with [redacted] daughter [redacted] on 12/3/2016. She explained to me that her mother has been unable to to use her massage services and she would like to cancel her membership and transfer a few services to her daughter who is an active member out of the Danvers clinic. I let her...

know that I was more than willing to work with her but I do need to speak with the member about this issue. On 12/5/2016 I spoke with [redacted] about cancelling her account and transferring the 3 service to her daughter. That would leave [redacted] with only 3 services to use by 1/11/16 ( all info stated on cancellation form before she signed it). I was under the impression the issue was resolved and she was happy with the outcome. In a later conversation on 1/13/2016 [redacted] did express that her daughter was having pregnancy issues and the Doctor had advised her to not have any massages until after the baby is born. Her due date was 2/2/2016 so I extended the pre paid expiration until 4/30/2016. I let [redacted] know that if [redacted] needed more time to use them I was more than happy to extend that expiration date further as long as [redacted] was still an active member. on 1/13/2016 I transferred 3 prepaids to [redacted] and extended the exp date to 4/30/2016. [redacted] had used all 3 of the messages she had left, she came in on 1/13/2016 and had a one hour massage with [redacted], Then came in on 1/8/2016 and had a dual session for massage and facial with [redacted] and [redacted].

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Address: 57 Dodge St, Beverly, Massachusetts, United States, 01915-1705

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