Thank you for giving us the chance to replyWe made these reservations on the phone and when reservations were made at that time the price and cancellation policy both were quoted to the customer, and they agreed to both the policy and the rateThey had little bit of concern, that they have been paying only plus tax previously, and were explained that this was a weekend price and they agreed to pay $plus tax per night for each room typeAt the time of check in, They wanted to cancel one of the reservation and were told that they will still be charged since it's already past the cancellation timeCustomer decided to take both room keys and stayedEverything was fine in the roomAfter hours customer called the desk and said room next to them is making lot of noiseIt was a busy weekend and we had lots of kids staying with us for baseball tournamentSo to accommodate everyone without any problem, we asked the customers if they would like to move to different room, so they won't have to deal with this noise problem and customer agreed and were move to different rooms When they moved to different rooms, we had no complaints everything was fineAt night they needed some extra towels and coffee packs and girl at the front desk took them what they asked forAt that time they didn't mention anythingThen in the morning at the time of check out, they complained and there was blood on the shower curtain and hallway smelled like smokeWe explained the customer that if anyone was smoking in the room they will be penalize for that because this is a non smoking hotelThey asked the price for Sunday and girl quoted them plus tax and they were like why were we charged plus tax for each night each room when the price is only plus taxAt that time we explained the customer again that weekend prices are different then week day prices and that when they got really upset and wanted to pay only plus taxWe told them we couldn't do thisThey didn't like this and wanted to complaint to Revdex.comThe customer said, that you are going to charge $to the person who was smoking in the room so that means we have already made our money from the other customer and we should give them free roomWe told the customer that this has nothing to with their money and money that we charge when people smoke in the room is to treat that roomThat room has to be out of the system until it doesn't smell like smokeGuest was like it's not my problem and you should just give our money back Since we were not able to do that for the customer, they became really upset and complained Revdex.com for not refunding their money back Which we think is not rightBecause customer has used our services without any problemsFor their inconvenience, Customer was offered 10% discount on their stay but they disagree to do take that and wanted to go through Revdex.com If you have any other questions or concerns please feel free to call us or send us and email Thank you for help in resolving this issue and giving us the chance to tell our side of the conversation with customer Comfort Stay Inn Crossroads Formerly Known, Best Western Crossroads Old Trails Road Indianapolis, IN Ph: 317-353- Management
Thank you for giving us the chance to replyWe made these reservations on the phone and when reservations were made at that time the price and cancellation policy both were quoted to the customer, and they agreed to both the policy and the rateThey had little bit of concern, that they have been paying only plus tax previously, and were explained that this was a weekend price and they agreed to pay $plus tax per night for each room typeAt the time of check in, They wanted to cancel one of the reservation and were told that they will still be charged since it's already past the cancellation timeCustomer decided to take both room keys and stayedEverything was fine in the roomAfter hours customer called the desk and said room next to them is making lot of noiseIt was a busy weekend and we had lots of kids staying with us for baseball tournamentSo to accommodate everyone without any problem, we asked the customers if they would like to move to different room, so they won't have to deal with this noise problem and customer agreed and were move to different rooms When they moved to different rooms, we had no complaints everything was fineAt night they needed some extra towels and coffee packs and girl at the front desk took them what they asked forAt that time they didn't mention anythingThen in the morning at the time of check out, they complained and there was blood on the shower curtain and hallway smelled like smokeWe explained the customer that if anyone was smoking in the room they will be penalize for that because this is a non smoking hotelThey asked the price for Sunday and girl quoted them plus tax and they were like why were we charged plus tax for each night each room when the price is only plus taxAt that time we explained the customer again that weekend prices are different then week day prices and that when they got really upset and wanted to pay only plus taxWe told them we couldn't do thisThey didn't like this and wanted to complaint to Revdex.comThe customer said, that you are going to charge $to the person who was smoking in the room so that means we have already made our money from the other customer and we should give them free roomWe told the customer that this has nothing to with their money and money that we charge when people smoke in the room is to treat that roomThat room has to be out of the system until it doesn't smell like smokeGuest was like it's not my problem and you should just give our money back Since we were not able to do that for the customer, they became really upset and complained Revdex.com for not refunding their money back Which we think is not rightBecause customer has used our services without any problemsFor their inconvenience, Customer was offered 10% discount on their stay but they disagree to do take that and wanted to go through Revdex.com If you have any other questions or concerns please feel free to call us or send us and email Thank you for help in resolving this issue and giving us the chance to tell our side of the conversation with customer Comfort Stay Inn Crossroads Formerly Known, Best Western Crossroads Old Trails Road Indianapolis, IN Ph: 317-353- Management