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Massage Envy - Franklin

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Massage Envy - Franklin Reviews (1)

Review: Membership #: [redacted] under [redacted]. I've been a member since 9/10/2010 and recently had to cancel my membership on 6/6/2014 due to financial hardship (unemployed) so I've been just a little under 4 years as a member.My membership officially ended on 10/10/2011 but have faithfully paid up until recently. The past 2 months I've received calls and I have explained my situation and a freeze form was never sent via my request.I have 9.5 hours of massage credit = $569.91 ($59.99 month). I have no income Massage Envy will not allow me to use my credits unless I pay them $120.00 which isn't feasible. Instead of placing my credits on a gift card to enable me to use them and simply cancel out the account, they have chosen to keep them until ransom has been paid.Desired Settlement: I just want to be able to use what I've PAID FOR. I want it on a gift card and to simply terminate my account, I can choose to come back once gainfully employment is in place.

Business

Response:

I have attached a copy of [redacted]' membership agreement form. Over the past few months we have made several calls to [redacted] in an effort to assist him with his account. On February 10th, 2014 an associate spoke with him and offered to freeze his account/payments for a few months to give him some time to figure out finances. On May 11th, 2014 we tried contacting [redacted] about his past due payment since his account was reactivated. On May 13th, 2014 we contacted [redacted] again and spoke with him about coming in to fill out a freeze request if he needed a further hold to his account. On May 16th, 23rd and 29th, 2014 we made follow up calls because we had not received a freeze request and wanted to ensure [redacted]'s account was taken care of. On June 6th, 2014 [redacted] came into Massage Envy and filled out a cancellation request as he stated he can not make any further payments. Since the account was now past due, we did an immediate cancellation and his member massages expired out with his account. I would be more than happy to work with [redacted] on his account. I look forward to resolving this issue directly with [redacted].

Consumer

Response:

I am rejecting this response because:

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Description: Massage Therapeutic

Address: 4810 Elk Grove Blvd Ste 190, Elk Grove, California, United States, 95758-4190

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