Massage Envy - Gahanna

***, thank you for taking the time to speak with me regarding this matterI apologize that I was unaware of your situation, and I will be addressing that specifically with my staffAs we discussed, I have cancelled your membership effective todayI've refunded your December payment as a
courtesy for the trouble you've hadI have also extended out the use of your member services until August 31, Please do not hesitate to let me know if you have any further questions, comments or concernsIt's been a pleasure assisting you today and we look forward to seeing you at your facial appointment this week!Warm Regards,Renee B***Clinic Manager - Massage Envy Gahanna

It is a company policy that we must have the physical gift card in hand, this is due to the large amount of gift card fraud experienced by the company. There is also signage posted at the front desk explaining that gift cards are non-refundable and must be physically presented. All franchises are...

individually owened and operated but do follow giudelines  set in place by our Franchise Support Center, the Franchise Support Center does not handle or make decisions on a clinic level for any disputes or complaints, instead they send the information back to the clinic and have them address any issues.