Massage Envy Highlands Ranch

Initial Business Response / [redacted] (1000, 6, 2015/10/01) */ Mr***, Again, we are sorry that you did not have a great experience with us As we informed you, we have put the prepaid massage back into your account, and made notes in our system for you to only see female therapists We welcome you and your wife back into the clinic to provide your wellness needs If however, you would like to cancel your membership, as you suggest in your email, please contact your home based clinic in Westminster Massage Envy Spa Highlands Ranch Marketplace XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) It took me a couple of days thinking about your response to realize the flaw in your shady scheduling practicesYour key phrase "your home based clinic in Westminster"You are favoring your Wellness clients over anyone else who is NOT your Wellness client trying to schedule appointments therePretty obvious when twice in a row our scheduling was changed without notice, no phone call, no email, nothingI guess if you would have checked our accounts more closely, you would know we no longer live in Westminster, we are residents of Highlands Ranch, waiting for our home to be completed in Backcountry The only resolution I will be satisfied with is YOU contact my "home based clinic in Westminster" and YOU get my Wellness program there canceled and a refund of ALL of my unused membership service hours Final Business Response / [redacted] (4000, 10, 2015/10/13) */ Mr***, your assumption/conclusion is way off base Every wellness client throughout the country is welcome, and one is not "favored" over anotherYou had an appointment, but with a male therapist, which you chose not to accept At this stage, as we have indicated, if you want to resolve this issue, contact the Westminster clinic Final Consumer Response / [redacted] (4200, 12, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you keep telling yourself it is so then it must be true seems to be your methodI DID NOT have an appointment with a male therapist, I was told when I made the reservation that MY therapist's name would be ***Your staff told me that I had been rescheduled which brings us back to square oneYou/your staff make changes to appointments without ANY notification to the clientAnd explain to me why a change would be made at allChange a min massage to minutes, both mine and my wife's? Why would I be told I was booked with [redacted] and when I show, I have ***HUGE difference in name and genderYou still have never addressed how that happened, twice without contact of change You need to cancel my wellness contract and refund all of my pre-paids whether at your expense or Massage Envy

Initial Business Response /* (1000, 6, 2015/10/01) */
Mr***,
Again, we are sorry that you did not have a great experience with us As we informed you, we have put the prepaid massage back into your account, and made notes in our system for you to only see female therapists
We welcome
you and your wife back into the clinic to provide your wellness needs If however, you would like to cancel your membership, as you suggest in your email, please contact your home based clinic in Westminster
Massage Envy Spa Highlands Ranch Marketplace
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took me a couple of days thinking about your response to realize the flaw in your shady scheduling practicesYour key phrase "your home based clinic in Westminster"You are favoring your Wellness clients over anyone else who is NOT your Wellness client trying to schedule appointments therePretty obvious when twice in a row our scheduling was changed without notice, no phone call, no email, nothingI guess if you would have checked our accounts more closely, you would know we no longer live in Westminster, we are residents of Highlands Ranch, waiting for our home to be completed in Backcountry
The only resolution I will be satisfied with is YOU contact my "home based clinic in Westminster" and YOU get my Wellness program there canceled and a refund of ALL of my unused membership service hours
Final Business Response /* (4000, 10, 2015/10/13) */
Mr***, your assumption/conclusion is way off base Every wellness client throughout the country is welcome, and one is not "favored" over anotherYou had an appointment, but with a male therapist, which you chose not to accept
At this stage, as we have indicated, if you want to resolve this issue, contact the Westminster clinic
Final Consumer Response /* (4200, 12, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you keep telling yourself it is so then it must be true seems to be your methodI DID NOT have an appointment with a male therapist, I was told when I made the reservation that MY therapist's name would be ***Your staff told me that I had been rescheduled which brings us back to square oneYou/your staff make changes to appointments without ANY notification to the clientAnd explain to me why a change would be made at allChange a min massage to minutes, both mine and my wife's? Why would I be told I was booked with *** and when I show, I have ***HUGE difference in name and genderYou still have never addressed how that happened, twice without contact of change
You need to cancel my wellness contract and refund all of my pre-paids whether at your expense or Massage Envy

Initial Business Response /* (1000, 6, 2015/10/01) */
Mr***,
Again, we are sorry that you did not have a great experience with usAs we informed you, we have put the prepaid massage back into your account, and made notes in our system for you to only see female therapists
We welcome
you and your wife back into the clinic to provide your wellness needsIf however, you would like to cancel your membership, as you suggest in your email, please contact your home based clinic in Westminster
Massage Envy Spa Highlands Ranch Marketplace
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took me a couple of days thinking about your response to realize the flaw in your shady scheduling practicesYour key phrase "your home based clinic in Westminster"You are favoring your Wellness clients over anyone else who is NOT your Wellness client trying to schedule appointments therePretty obvious when twice in a row our scheduling was changed without notice, no phone call, no email, nothingI guess if you would have checked our accounts more closely, you would know we no longer live in Westminster, we are residents of Highlands Ranch, waiting for our home to be completed in Backcountry
The only resolution I will be satisfied with is YOU contact my "home based clinic in Westminster" and YOU get my Wellness program there canceled and a refund of ALL of my unused membership service hours
Final Business Response /* (4000, 10, 2015/10/13) */
Mr***, your assumption/conclusion is way off baseEvery wellness client throughout the country is welcome, and one is not "favored" over anotherYou had an appointment, but with a male therapist, which you chose not to accept
At this stage, as we have indicated, if you want to resolve this issue, contact the Westminster clinic
Final Consumer Response /* (4200, 12, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you keep telling yourself it is so then it must be true seems to be your methodI DID NOT have an appointment with a male therapist, I was told when I made the reservation that MY therapist's name would be ***Your staff told me that I had been rescheduled which brings us back to square oneYou/your staff make changes to appointments without ANY notification to the clientAnd explain to me why a change would be made at allChange a min massage to minutes, both mine and my wife's? Why would I be told I was booked with *** and when I show, I have ***HUGE difference in name and genderYou still have never addressed how that happened, twice without contact of change
You need to cancel my wellness contract and refund all of my pre-paids whether at your expense or Massage Envy