Massage Envy Mechanicsville

To Revdex.com, Case # [redacted] sans-serif;"> [redacted] signed up for a month membership on October 30th, 2014, following her massage here that dayI have included a copy of her signed agreement for your records The first paragraph says that the membership is auto renewable, so after the initial month term, the membership will continue on a month-to-month basisAt that time, if the client decides to end the agreement, we just need days written notice The second paragraph says that [redacted] has the entire term of your membership to use your member servicesAs long as she is an active member, her services roll overAs of right now she still has hours of massage available to her [redacted] stated that she has never used any of her servicesBelow are the dates that she came in to redeem services she received with her membership 5/10/she has a minute massage with [redacted] at the [redacted] location12/5/she had a minute massage with [redacted] at the [redacted] location12/18/she had a minute massage with [redacted] at the [redacted] location On 12/18/ [redacted] spoke with us and gave one of her sessions to [redacted] So far [redacted] has used of her accrued sessions and from my records I don’t see where she asked for a copy of her agreementDue to having session accumulated we would be happy to waive a few future payments for her, we just need to speak with [redacted] to do that I will be emailing this to [redacted] as well as send a copy of the agreement to [redacted] as well, please be in touch with me if you need any further assistance, [redacted]

To Revdex.com,Case # *** *** *** signed up for a month membership on October 30th, 2014, following her massage here that dayI have included a copy of her signed agreement for your records. The first paragraph says that the membership is auto renewable, so after the initial
month term, the membership will continue on a month-to-month basisAt that time, if the client decides to end the agreement, we just need days written notice. The second paragraph says that *** has the entire term of your membership to use your member servicesAs long as she is an active member, her services roll overAs of right now she still has hours of massage available to her. *** stated that she has never used any of her servicesBelow are the dates that she came in to redeem services she received with her membership. 5/10/she has a minute massage with *** at the *** location.12/5/she had a minute massage with *** at the *** location.12/18/she had a minute massage with *** at the *** location. On 12/18/*** spoke with us and gave one of her sessions to *** ***. So far *** has used of her accrued sessions and from my records I don’t see where she asked for a copy of her agreementDue to having session accumulated we would be happy to waive a few future payments for her, we just need to speak with *** to do that. I will be emailing this to *** as well as send a copy of the agreement to *** as well, please be in touch with me if you need any further assistance,
*** ***
*** ***

Case Number ***
">*** *** informed us that she would like to cancel her membership on July 3, We informed her that she currently had a past due balance of $for the two months of membership dues that we supposed to be paid for on June 3rd and July 3rdI informed her that we would not be able to cancel her membership until we were able to clear up at least month of dues and that we could waive the other paymentKelly then informed us that she would be unable to receive massages due to her high risk pregnancyI informed her that we can cancel her membership and remove the past due balance if she could provide a doctor’s note stating she was unable to receive massage
On 7/13/*** *** us the doctor’s note stating she was unable to receive massage therapyI have informed *** that we have cancelled the membership as we said we would and have waive the past due balance
Have a good day,
Bret C***
Clinic Manager
Massage Envy Mechanicsville
Bell Creek Rd Suite B
Mechanicsville, VA P: (804) 746-F: (804) 417-

To Revdex.com,
Case # [redacted]
sans-serif;"> 
[redacted] signed up for a 12 month membership on October 30th, 2014, following her massage here that day. I have included a copy of her signed agreement for your records.
 
The first paragraph says that the membership is auto renewable, so after the initial 12 month term, the membership will continue on a month-to-month basis. At that time, if the client decides to end the agreement, we just need 30 days written notice.
 
The second paragraph says that [redacted] has the entire term of your membership to use your member services. As long as she is an active member, her services roll over. As of right now she still has 8.5 hours of massage available to her.
 
[redacted] stated that she has never used any of her services. Below are the dates that she came in to redeem services she received with her membership. 
 
5/10/15 she has a 90 minute massage with [redacted] at the [redacted] location.
12/5/15 she had a 90 minute massage with [redacted] at the [redacted] location.
12/18/15 she had a 90 minute massage with [redacted] at the [redacted] location.
 
On 12/18/15 [redacted] spoke with us and gave one of her sessions to [redacted].
 
So far [redacted] has used 5.5 of her accrued sessions and from my records I don’t see where she asked for a copy of her agreement. Due to having 8.5 session accumulated we would be happy to waive a few future payments for her, we just need to speak with [redacted] to do that.
 
I will be emailing this to [redacted] as well as send a copy of the agreement to [redacted] as well, please be in touch with me if you need any further assistance,
 
[redacted]
[redacted]

Case Number [redacted] [redacted] informed us that she would like to cancel her membership on July 3, 2016. We informed her that she currently had a past due balance of $119.98 for the two months of membership dues that we supposed to be paid for on June 3rd and July 3rd. I informed her...

that we would not be able to cancel her membership until we were able to clear up at least 1 month of dues and that we could waive the other payment. Kelly then informed us that she would be unable to receive massages due to her high risk pregnancy. I informed her that we can cancel her membership and remove the past due balance if she could provide a doctor’s note stating she was unable to receive massage. On 7/13/16 [redacted] us the doctor’s note stating she was unable to receive massage therapy. I have informed [redacted] that we have cancelled the membership as we said we would and have waive the past due balance. Have a good day, Bret C[redacted]Clinic ManagerMassage Envy Mechanicsville7236 Bell Creek Rd Suite BMechanicsville, VA 23111P: (804) 746-1100F: (804) 417-0021

Review: I found out I was pregnant with my second child a couple months ago and that I also had a high risk pregnancy due to another medical condition that I was also diagnosed with. I contacted the company advising them that I needed to cancel my membership with them because of some health related issues. Per their policy if you are on auto-renewal the only thing you have to do is notify them 30 days in advance( which I did) but now they continue to charge me and call consistently saying I need to pay a past due balance before they can cancel my membership. They also stated I needed to provide a doctors note stating that I can no longer use their services. Not sure why I would have to do all of that when it's not required per their terms for cancelation during auto renewal. I don't feel that I should have to continue to pay for something that is not safe for me to use because of my pregnancy and also continued to get harassed and billed until I go back to the doctor to get them a note that I shouldn't need in the first place.Desired Settlement: I would like my membership cancelled and whatever balance they claim I owe cleared.

Business

Response:

Case Number [redacted] informed us that she would like to cancel her membership on July 3, 2016. We informed her that she currently had a past due balance of $119.98 for the two months of membership dues that we supposed to be paid for on June 3rd and July 3rd. I informed her that we would not be able to cancel her membership until we were able to clear up at least 1 month of dues and that we could waive the other payment. Kelly then informed us that she would be unable to receive massages due to her high risk pregnancy. I informed her that we can cancel her membership and remove the past due balance if she could provide a doctor’s note stating she was unable to receive massage. On 7/13/16 [redacted] us the doctor’s note stating she was unable to receive massage therapy. I have informed [redacted] that we have cancelled the membership as we said we would and have waive the past due balance. Have a good day, Bret C[redacted]Clinic ManagerMassage Envy Mechanicsville7236 Bell Creek Rd Suite BMechanicsville, VA 23111P: (804) 746-1100F: (804) 417-0021

Review: I have been billed $59.99 a month by Massage Envy for services that I never signed up for or recieved. I have not received one massage nor was I aware that I was being billed uintil just a month ago. I called them to get a refund and they said that I had signed a contract. I have asked repeatedly for a copy of this contract, but they won't give it to me. I feel like I have been scammed by them. I went online and found this website;

Apparently they have a long history of ripping people off this way.Desired Settlement: I want a full refund for the past 13 months of $59.99 payments, or a total of $779.87.

Business

Response:

To Revdex.com,Case # [redacted] signed up for a 12 month membership on October 30th, 2014, following her massage here that day. I have included a copy of her signed agreement for your records. The first paragraph says that the membership is auto renewable, so after the initial 12 month term, the membership will continue on a month-to-month basis. At that time, if the client decides to end the agreement, we just need 30 days written notice. The second paragraph says that [redacted] has the entire term of your membership to use your member services. As long as she is an active member, her services roll over. As of right now she still has 8.5 hours of massage available to her. [redacted] stated that she has never used any of her services. Below are the dates that she came in to redeem services she received with her membership. 5/10/15 she has a 90 minute massage with [redacted] at the [redacted] location.12/5/15 she had a 90 minute massage with [redacted] at the [redacted] location.12/18/15 she had a 90 minute massage with [redacted] at the [redacted] location. On 12/18/15 [redacted] spoke with us and gave one of her sessions to [redacted]. So far [redacted] has used 5.5 of her accrued sessions and from my records I don’t see where she asked for a copy of her agreement. Due to having 8.5 session accumulated we would be happy to waive a few future payments for her, we just need to speak with [redacted] to do that. I will be emailing this to [redacted] as well as send a copy of the agreement to [redacted] as well, please be in touch with me if you need any further assistance,