Massage Envy Modesto Briggsmore

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me The business manager/owner was gracious and prompt with resolving this issueThank you for following up on this matter, but it has been settled and I am satisfied with the resolutionIf there is anything else I need to do to close this matter please let me know.Sincerely,Dr [redacted]

HelloThis is the first time I am hearing about this complaintI have looked over the member records and I only see one (1) charge of $on Aug 18, I do not see any other charges on this member's accountAm not sure what charges she is referring to but I will reach out to herThanks!

Her membership was cancelled and her dues were refunded back to the cc we had on file for herI will double check with the Merchant Processor on thisHer monthly dues were $65/mo and NOT $I should expect an answer from the Merchant Processor in a couple of daysThanks!

Complaint ID *** has been resolved to my satisfactionThank you

Thank you for contacting my business establishmentI have already resolved this issue directly with the party involvedAll matters have been clarified and settled to her satisfactionThere was a miscommunication due to incorrect information given, this has been clarified and the payment
adjusted accordingly. Thanks for the emailIf there is anything further I must do to clear this up with the Revdex.com, please let me know and I will take care of it. Best, Dr*** ***, DCBusiness Owner/Manager

I am rejecting this response because: the monthly dues were not credited backI was mistaken in the amount, yesIt was But I have attached a screenshot showing transactions of on my account since JulyNothing was credited back

This membership has been cancelled accordingly to our proceduresI will need to have the guest give me the type of card she used and the last four digits so it can be traced as we no longer have her credit card information used to charge the accountHave the guest reach out to us or provide the information to you so I can further research with our Merchant ProcessorThanks!

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
The business manager/owner was gracious and prompt with resolving this issue. Thank you for following up on this matter, but it has been settled and I am satisfied with the resolution. If there is anything else I need to do to close this matter please let me know.Sincerely,Dr. [redacted]

Hello. This is the first time I am hearing about this complaint. I have looked over the member records and I only see one (1) charge of $65 on Aug 18, 2017. I do not see any other charges on this member's account. Am not sure what charges she is referring to but I will reach out to her. Thanks!

Her membership was cancelled and her dues were refunded back to the cc we had on file for her. I will double check with the Merchant Processor on this. Her monthly dues were $65/mo and NOT $69.99. I should expect an answer from the Merchant Processor in a couple of days. Thanks!