Massage Envy-Monroeville

To Whom This May Concern,[redacted]'s account was frozen with us from June 15th - December 1st. [redacted] gave authorization for her account to become activate again beginning December. December 8th, [redacted]'s account became suspended and the payment could not process, she then stated she would...

like to cancel. We explained the policy, even with documentation she would need to make that payment. Both the suspended payment and January 8th payment of $49.99 each was deducted from [redacted]'s account due to failure of returning cancellation request and documentation in a timely manner. [redacted] submitted her paperwork on January 10th, 2017.I have attached all paperwork, including her freeze form, cancellation request, the Wellness Agreement [redacted] signed when joining, and also the receipt of the deducted payments.Please let me know if there is any further information needed,Jordan F[redacted]Business ManagerMassage Envy, [redacted]