Massage Envy of Blaine, Woodbury and Roseville

I am rejecting this response because: I would like a refund for the massages not used

We are in the process of contacting *** *** to process her request in cancelling her account

Dear Ms***,Our records show that from the months of July through October we were unable to reach you to update your membership account with us, leaving your massages in a suspended status due to not having an updated credit card on fileBecause we attempted to reach you with phone calls and letters but did not hear back from you, your account is no longer activeWe will however extend the massages on your account for you to use within daysPlease utilize the massages at any Massage Envy location of your convenience by January 25, 2017.Thank you,Katie, District Manager###-###-####

Good afternoon,I have tried to reach out to the consumer a few different times, have left a detailed voice message, but have not received a response backI would like to resolve this matter with herPlease have the consumer reach me at her earliest convenience,Katie ***District
Manager###-###-####

Initial Business Response /* (1000, 5, 2015/07/16) */
After reviewing Ms*** account transaction by transaction we are unable to find an instance where she lost a hrprepaid service due to a cancellationAlthough we do also realize that mistakes can occur we are more than happy to extend
to her an additional hrservice in order to provide the customer with the service that we extend to all guests
We therefore consider this matter resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)