Mr [redacted] entered into a membership agreement with Massage Envy Williston on September 25th, He called on March 16th, inquiring on cancelling his membershipThe front desk associate at that time informed him that he would be eligible for cancellation in September and that he would need to provide a written request We received a call from Mr [redacted] on 10/20/informing us that he was surprised that his membership had not been cancelledWe explained that we need a written request and sent a cancellation form via email on 10/20/We received his cancellation request form on 10/28/and processed his membership effective immediatelyLast payment to process was 9/26/His October payment was waived as a goodwill gesture given the circumstances of his request.Our membership agreement and policy is to offer members days to use up any accrued pre-paidAs a goodwill gesture we also extended the period of time to use accrued services to January 26th, and we offered to transfer up to hours at no cost to friends or family (waiving the transfer fee)Services can be redeemed at any of the 1,Massage Envy nation-wideThe signed agreement on file shows that Mr [redacted] initialed each line agreeing to the standard terms of the membership
Mr [redacted] entered into a membership agreement with Massage Envy Williston on September 25th, 2015. He called on March 16th, 2016 inquiring on cancelling his membership. The front desk associate at that time informed him that he would be eligible for cancellation in September 2016 and that he...
would need to provide a written request. We received a call from Mr [redacted] on 10/20/17 informing us that he was surprised that his membership had not been cancelled. We explained that we need a written request and sent a cancellation form via email on 10/20/17. We received his cancellation request form on 10/28/17 and processed his membership effective immediately. Last payment to process was 9/26/17. His October payment was waived as a goodwill gesture given the circumstances of his request.Our membership agreement and policy is to offer members 60 days to use up any accrued pre-paid. As a goodwill gesture we also extended the period of time to use accrued services to January 26th, 2017 and we offered to transfer up to 5 hours at no cost to friends or family (waiving the transfer fee). Services can be redeemed at any of the 1,200 Massage Envy nation-wide. The signed agreement on file shows that Mr [redacted] initialed each line agreeing to the standard terms of the membership.
Mr [redacted] entered into a membership agreement with Massage Envy Williston on September 25th, He called on March 16th, inquiring on cancelling his membershipThe front desk associate at that time informed him that he would be eligible for cancellation in September and that he would need to provide a written request We received a call from Mr [redacted] on 10/20/informing us that he was surprised that his membership had not been cancelledWe explained that we need a written request and sent a cancellation form via email on 10/20/We received his cancellation request form on 10/28/and processed his membership effective immediatelyLast payment to process was 9/26/His October payment was waived as a goodwill gesture given the circumstances of his request.Our membership agreement and policy is to offer members days to use up any accrued pre-paidAs a goodwill gesture we also extended the period of time to use accrued services to January 26th, and we offered to transfer up to hours at no cost to friends or family (waiving the transfer fee)Services can be redeemed at any of the 1,Massage Envy nation-wideThe signed agreement on file shows that Mr [redacted] initialed each line agreeing to the standard terms of the membership
Mr [redacted] entered into a membership agreement with Massage Envy Williston on September 25th, 2015. He called on March 16th, 2016 inquiring on cancelling his membership. The front desk associate at that time informed him that he would be eligible for cancellation in September 2016 and that he...
would need to provide a written request. We received a call from Mr [redacted] on 10/20/17 informing us that he was surprised that his membership had not been cancelled. We explained that we need a written request and sent a cancellation form via email on 10/20/17. We received his cancellation request form on 10/28/17 and processed his membership effective immediately. Last payment to process was 9/26/17. His October payment was waived as a goodwill gesture given the circumstances of his request.Our membership agreement and policy is to offer members 60 days to use up any accrued pre-paid. As a goodwill gesture we also extended the period of time to use accrued services to January 26th, 2017 and we offered to transfer up to 5 hours at no cost to friends or family (waiving the transfer fee). Services can be redeemed at any of the 1,200 Massage Envy nation-wide. The signed agreement on file shows that Mr [redacted] initialed each line agreeing to the standard terms of the membership.