Initial Business Response /* (1000, 5, 2015/03/27) */
We failed to cancel her membership and it was therefore sent to collections when it should not have beenIt is entirely our mistake and we apologizeWe have made repeated attempts to contact the customer to inform her that we
recognize our error and want to remedy the situationAgain, we apologize for the inconvenience and have made corrections to insure that it doesn't happen in the future
Initial Consumer Rebuttal /* (3000, 7, 2015/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of today I received another letter from a collection agency stating that I still owe them moneyUnbelievableMassage Envy do not call meCall Trans World and advise them that I do NOT owe you moneyStop sending me collection notices!!! This is harassment!!
Final Consumer Response /* (2000, 18, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 16, 2015/05/08) */
*** *** Thu, May 7, at 8:PM
To: ***@chicago.Revdex.com.org
Hi***
I'm confusedWe DID respond on May (the date of the email)We DID resolve the customer's concernsThe website link indicates it is closed, so I don't understand this most recent notice
Thank you
*** ***
Initial Business Response /* (1000, 5, 2015/03/27) */
We failed to cancel her membership and it was therefore sent to collections when it should not have beenIt is entirely our mistake and we apologizeWe have made repeated attempts to contact the customer to inform her that we
recognize our error and want to remedy the situationAgain, we apologize for the inconvenience and have made corrections to insure that it doesn't happen in the future
Initial Consumer Rebuttal /* (3000, 7, 2015/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of today I received another letter from a collection agency stating that I still owe them moneyUnbelievableMassage Envy do not call meCall Trans World and advise them that I do NOT owe you moneyStop sending me collection notices!!! This is harassment!!
Final Consumer Response /* (2000, 18, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 16, 2015/05/08) */
*** *** Thu, May 7, at 8:PM
To: ***@chicago.Revdex.com.org
Hi***
I'm confusedWe DID respond on May (the date of the email)We DID resolve the customer's concernsThe website link indicates it is closed, so I don't understand this most recent notice
Thank you
*** ***