Massage Envy (Old Owner)

Ms***, Thank you for reaching out so that we could get your feedback and hopefully answer your concernsI’m sorry you’ve had a negative experience with Massage Envy and hope it can be rectified.We have carefully reviewed your accountYou originally signed an agreement with Massage Envy – NorfolkLast year your membership was transferred to the Fort Collins location at your requestUpon transfer, we requested you to update your credit card information in order to maintain your membership in good standingOur notes indicate that you refused to provide the information and were told your account would be suspended and that we would request payment in writingWe have sent the requests for payment, which do not impact credit scores as they are not sent to credit agency, and your complaint to the Revdex.com is the first contact we have hadIn the interim your membership was terminated on April for lack of payment.The Fort Collins location has never received any membership dues from you, therefore we cannot refund any dues paidThe dues were paid to the Norfolk locationThis being the case they will have to authorize and process any refunds to youThe Norfolk locations phone number is [redacted]

The agency was contacted last week and your account was withdrawn from active status

Ms. [redacted],
Thank you for reaching out so that we could get your feedback and hopefully answer your concerns. I’m sorry you’ve had a negative experience with Massage Envy and hope it can be rectified.We have carefully reviewed your account. You originally signed an agreement with Massage Envy –...

Norfolk. Last year your membership was transferred to the Fort Collins location at your request. Upon transfer, we requested you to update your credit card information in order to maintain your membership in good standing. Our notes indicate that you refused to provide the information and were told your account would be suspended and that we would request payment in writing. We have sent the requests for payment, which do not impact credit scores as they are not sent to credit agency, and your complaint to the Revdex.com is the first contact we have had. In the interim your membership was terminated on 3 April for lack of payment.The Fort Collins location has never received any membership dues from you, therefore we cannot refund any dues paid. The dues were paid to the Norfolk location. This being the case they will have to authorize and process any refunds to you. The Norfolk locations phone number is [redacted]

Complaint: [redacted]
I am rejecting this response because: I want the credit collection agency to stop sending me letters saying I owe money.You can keep the 5 paid massages, I just want OUT of your scam contract. 
Regards,
[redacted]