Massage Envy Olivette

Mr [redacted] 's request was not received due to an unexplained email error We are no longer using this email to accept cancellation requests To my knowledge, Mr [redacted] did not contact our office again when he did not receive any response to his emails; so my first awareness of this situation was the notification from the Revdex.com.Mr [redacted] 's request of the refund of his September dues was honored His refund was credited on 10/21/ A follphone call was made on 11/10/to ensure that he sees his funds credited back to his account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I would like to note that I was given the email address by a worker who answered the phone at that location - and she indicated that calling was not an acceptable way to notify them that I wished to end my membershipI did receive an automated response to their email account indicating that the person answering the account was out-of-town for a brief period of time I do appreciate MassageEnvy refunding the September charge
Sincerely,
*** ***

Mr. [redacted]'s request was not received due to an unexplained email error.  We are no longer using this email to accept cancellation requests.  To my knowledge, Mr. [redacted] did not contact our office again when he did not receive any response to his emails; so my first awareness of this...

situation was the notification from the Revdex.com.Mr. [redacted]'s request of the refund of his September dues was honored.  His refund was credited on 10/21/16.  A follow-up phone call was made on 11/10/16 to ensure that he sees his funds credited back to his account.