Massage Envy Spa- Aurora Southwest

My Assistant Business Manager spoke to *** and I went back and looked at his accountHe had massage therapist call out one in the beginning of August and the second time was in October both times the therapist was sick and we tried to reschedule himHe has 1/massages in his account that he
has not been used so it would total out to $I am going to call him and try to speak with him and let him know that I understand his frustration but sometimes therapist get sick but we do try to reschedule the appointment within the next day or so

Initial Business Response /* (1000, 6, 2015/10/05) */
This client has never been to Massage Envy DTC. I looked him in our global system and found that he is a member with a different location. His complaint is with the Aurora Southwest location. Unfortunately, because his membership is with a...

different location, I cannot see his whole file and cannot make any kind of arrangements with him. All of this has to be done through his home clinic.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is correct it should have been sent to [redacted] suite B [redacted] XXXXX
Final Business Response /* (1000, 18, 2015/10/28) */
We have tried to reach out to [redacted], via phone call, multiple of times within the last 30 days and have left several messages for him. We have agreed to cancel out his membership without him owing anything else on his account. With that being said his membership is completely cancelled out and all sessions on that account have been cancelled out with it.

Initial Business Response /* (1000, 6, 2015/11/23) */
The request documents will be provided by 12/1/15.
Sorry for the inconvenience.
Final Business Response /* (1000, 9, 2015/12/01) */
The only records our location shows for [redacted] is from 2009. Those records are showing up as...

transfers to the Southlands location. Per our records we have no invoices for the requested dates to provide the member with. We have attempted to contact the member to advise her of this and the number we have on file is not a current number.