Massage Envy Spa Denver Tech Center

Initial Business Response /* (1000, 6, 2015/12/09) */
These are the notes we had entered into the system already from that day
*** called earlier today to say that he wanted his appointment moved to 4:*** said she could move it up to 4:and he said okWhen he arrived for his
appointment he sat in the foyer for a little while then asked *** what time his appointment was for and she told him 4:He then asked where the nearest liquor store was (numerous people can attest to this who heard it) and I told him there was one next to ***, thinking he was going to go after his appoinmentA few moments later he got up to leave*** asked him if he was coming back for his appointment and he said yesI called him at 4:when he had not showed back up to ask him if he was coming for his appointmentI'm not sure if alcohol was involved, but *** didn't seem like he was in his right mindHe then proceeded to cuss at me saying that his appointment was at 4:I told him that we don't book on the quarter hour and his appointment was at 4:(We never book on the quarter hour, he would never have been told that.) He cussed some more saying more profanities toward me and told me to cancel his appointmentI told him it I cancelled it I would have to charge himHe then became really upset and said *** *** and other thingsThen said he wanted to speak to the managerI told him I was the manager then he started cussing more so I hung up on himHe called back a few mintues later saying he was going to call the Revdex.com and that the manager can *** *** hung up on himThe therapist, ***, heard everything and stayed at the front with me to ensure *** did not come back because he was concerned for my well beingAlso, I am not the owner, by the wayNo one told him he was speaking with the owner, he asked for a manager and I told him I was one of the managers, kindly
The customer's membership agreement term is through July However, per his request, we will do an early and immediate cancellation of the agreementThere will be no further chargesHowever, no refunds will be issuedGiven his inappropriate behavior and verbally abusive language toward our staff, *** is not welcome back at our facilityWe will contact the authorities if he returns
Initial Consumer Rebuttal /* (2000, 10, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept, because there is no way I will return to this miserably managed place, and because I don't want to spend any more of my attention on it