Massage Envy Spa of Tinley Park

Initial Business Response /* (1000, 5, 2015/04/30) */
Contact Name and Title:***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
I spoke with Ms*** on Tuesday, April 28th and reviewed our freezing policies and procedures with herI made an exception to allow
her to come in for a minute session (half of the number of sessions she has frozen) during the freeze period, which was a resolution that we both agreed uponShe was pleased with the resolution and has my contact information for any future questions or concerns
Initial Consumer Rebuttal /* (2000, 7, 2015/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/04/30) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
I spoke with Ms. [redacted] on Tuesday, April 28th and reviewed our freezing policies and procedures with her. I made an exception to...

allow her to come in for a 90 minute session (half of the number of sessions she has frozen) during the freeze period, which was a resolution that we both agreed upon. She was pleased with the resolution and has my contact information for any future questions or concerns.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)